Product Operations Manager New York City

Legora AB; New York (NY); In loco; USD 120.000 - 170.000; Tempo pieno

Vantaggi offerti da questo lavoro

NYC office

Stock options

Competitive compensation

Legora’s option program

Descrizione del lavoro

Legora AB is hiring a Product Operations Manager to enable product release management for the company and clients. You will own the release operating system for a product area, decide what ships and when, who acts, and what happens post-launch.

You’ll improve how customer feedback and product data reach Product teams to base decisions on evidence rather than requests. You will thrive in ambiguity, turning unclear problems into concrete steps, work with multiple teams in the US and Europe, and

Competenze

• 4+ years of experience in product operations, program management, business operations, consulting, technical program management, or a related role.

Mansioni

• Run release planning and readiness for major launches. Keep scope, owners, dependencies, risks, documentation, communications, and rollout decisions clear.
• Maintain the company-facing view of the product roadmap and releases, and ensure partner teams have up-to-date information as plans change.
• Build and maintain a reliable product-feedback process. Turn requests, support issues, and customer observations into evidence Product teams can prioritise and act on.
• Track product and release health after launch using adoption data, operational metrics, and qualitative feedback to flag problems and next steps.
• Maintain the product knowledge layer across Notion, docs as code, and other sources of truth; improve workflows and automation.
• Use agentic tooling and lightweight code to remove operational friction; ship small fixes and analysis without a full Engineering cycle.

Conoscenze

Product operations

Program management

Launch management

Communication

Code familiarity

Enterprise software

Descrizione del lavoro

About Us

Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world's best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 2,100+ customers across 80+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We've scaled to $200M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI, Graceview, Cadastral, and Wexler. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things.

• We lean in: ownership over titles, outcomes over intentions.

• We fight for excellence: high standards, direct, ego-free feedback.

• We grow together: as a team and with our customers.

Mission before ego. Everyone contributes. No one coasts.

If you're driven by impact, pace, and raising the bar. This is the place.

The role

We're hiring a Product Operations Manager to join our team and be part of the machine that facilitates product release management for the whole company and our clients.

You'll own the operating system around releases for a specific product area: what is shipping, when it is ready, who needs to act, and what happens after launch. You'll also improve how customer feedback and product data reach Product teams, so decisions are based on useful evidence rather than scattered requests.

You'll need to be exceptionally comfortable with ambiguity and bring a practical, problem-solving mindset. You'll jump into unfamiliar challenges, learn fast, and turn unclear problems into concrete next steps without waiting for a perfect brief or a ready-made playbook.

This is a hands-on individual-contributor role reporting to the Head of Product Operations. You'll work across Product, Engineering, Support, Product Marketing, Engagement, and customer-facing teams in the US and Europe.

What you'll do

• Run release planning and readiness for major launches. Keep scope, owners, dependencies, risks, documentation, communications, and rollout decisions clear.

• Maintain the company-facing view of the product roadmap and releases, and make sure partner teams have accurate information as plans change.

• Build and maintain a reliable product-feedback process. Turn requests, support issues, and customer observations into evidence Product teams can prioritise and act on.

• Track product and release health after launch. Use adoption data, operational metrics, and qualitative feedback to flag problems and recommend next steps.

• Maintain the product knowledge layer across Notion, documentation as code, and other internal sources of truth. Improve the workflows and automation that keep it current.

• Use agentic tooling and lightweight code to remove operational friction. Build scripts, ship small fixes, and support analysis without waiting for a dedicated Engineering cycle.

Who you are

• You have 4+ years of experience in product operations, program management, business operations, consulting, technical program management, or a related role.

• You have run complex launches or programs across Product, Engineering, or go-to-market teams.

• You bring structure to unclear problems, make ownership explicit, and keep work moving when priorities change.

• You communicate clearly with technical and non-technical teams and can influence without formal authority.

• You are conversant in how software ships: you can work in a codebase, understand pull requests, and use agents to ship small fixes or analysis. You do not need to be a software engineer, but you should be comfortable working in code either directly or via agents.

• Experience with enterprise software, release management, support operations, or product analytics is helpful. Legal experience is not required.

What's in it for you

• Broad ownership of how Legora launches and operates its product.

• Direct collaboration with Product, Engineering, and go-to-market leaders across regions.

• The chance to build systems that will shape how the company works as it scales.

• Competitive compensation, benefits, and participation in Legora's option program.

• A New York office built for close, in-person collaboration.

Legora is an Equal Opportunity Employer

At Legora, we believe great teams are built on diversity of thought and experience. We're proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don't discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.