Product Operations Lead — Remote, Release Cadence & Metrics

Credo AI; United States; Remote; USD 160.000 - 180.000; Vollzeit

Benefits dieser Stelle

Competitive Salary and Equity

Health coverage (medical, dental, and视

Coworking and in-person meetups

Unlimited PTO

Generous Parental Leave

Zusammenfassung

Credo AI is building the operating system for product and engineering teams to plan, release, and learn from customer feedback. You’ll own quarterly planning, the 6-week release cadence, sizing, and the flow of customer feedback into the roadmap.

You will partner with product managers to define activation, adoption, retention, quality and delivery metrics, tying roadmap work to business outcomes. The role emphasizes running release processes with clear ownership and risk management.

Qualifikationen

• 4+ years in product operations, technical program management or engineering PM at a software company.
• Experience running agile release cycles for an engineering team of 10 to 40 people.
• Expert in Jira and Confluence, comfortable with dashboards and light automation.
• Technical enough to follow architecture discussions and challenge an estimate.
• Calm under pressure and direct about risk: you flag a slip on day one, not day ten.
• Experience building process from scratch at a startup without making it heavy.

Aufgaben

• Own the product metrics operating system across the product organization: define the metric taxonomy, source-of-truth dashboards, reporting cadence and accountability model.
• Partner with each product manager to choose activation, adoption, retention, quality and delivery metrics that connect roadmap work to customer and business outcomes.
• Run quarterly planning and our 6-week release cadence, with plans, owners, dependencies and target product metrics in one place.
• Lead sizing with each product team every cycle, and show leadership where engineering capacity is going and what product outcomes that capacity is expected to move.
• Own the release calendar and run the countdown, from readiness reviews to go/no-go to post-launch checks.
• Collect go/no-go sign-offs from QA, Product, UX and Engineering, and hold a release when anyone says no.
• Build a ticket intake process: complete, de-duplicated tickets rolled up into customer themes that feed planning and product health metrics.
• Build dashboards for delivery progress, release readiness, service levels, feature adoption, customer feedback themes and product health.
• Publish product metrics reviews for leadership, highlighting movement against goals, risks, owners and follow-up actions.
• Work with product managers on release notes and get them to Customer Success and Support on time.
• Use AI agents to compile readiness reports, summarize ticket themes, detect metric anomalies and keep our tools clean.

Kenntnisse

Product operations

Technical program management

Engineering program management

Agile release management

Jira

Confluence

Data-driven decisions

Communication

Tools

Jira

Confluence

Jobbeschreibung

Credo AI is building the operating system for product and engineering teams to plan, release, and learn from customer feedback. You’ll own quarterly planning, the 6-week release cadence, sizing, and the flow of customer feedback into the roadmap.

You will partner with product managers to define activation, adoption, retention, quality and delivery metrics, tying roadmap work to business outcomes. The role emphasizes running release processes with clear ownership and risk management.