Product Operations Lead — Onboarding, Activation & Scale

Guardify Inc.; Omaha (NE); On-site; USD 140,000 - 190,000; Full time

Job summary

Guardify Inc. seeks a Product Operations Lead to define and scale the Product Operations function, partnering with Product, Engineering, Sales, and Customer Success to deliver value.

You will own onboarding, migration, and activation programs while driving a data-led approach to improvements. You’ll lead cross-functional efforts, manage escalations, and build automation to support a growing customer base, including statewide implementations.

Qualifications

• 4–7 years of experience in product operations, implementation, customer operations, product management, or technical program management.
• Experience building systems or processes rather than simply inheriting them.
• Experience leading onboarding or implementation within a B2B software company.
• Leadership experience or demonstrated ability to influence and lead others.
• Strong problem-solving and root-cause analysis skills.
• Comfortable working directly with data, including migration mapping, spreadsheets, and pipeline reporting.
• Strong written and verbal communication skills, including the ability to navigate challenging customer conversations.
• Comfortable working in ambiguity and building new functions and processes from scratch.
• Hands-on mindset with a willingness to solve problems directly.

Responsibilities

• Build and lead the Product Operations function and team.
• Own the onboarding and migration process from intake through training and handoff.
• Improve customer activation and ensure customers are getting value from the product.
• Build scalable processes for single-site through statewide implementations.
• Own support expectations, routing, escalation paths, and follow-through.
• Serve as an escalation point for complex customer needs.
• Turn customer feedback and support trends into actionable product improvements.
• Partner with Product Managers to move customer insights into the roadmap.
• Build internal tooling and automation that enables a small team to support a growing customer base.
• Establish operating cadences across Product, Engineering, Sales, and go-to-market teams.
• Use data to identify problems, diagnose root causes, and measure improvements.
• Incorporate AI and agentic tools into Product Operations workflows.

Skills

Leadership

Data analysis

Onboarding experience

B2B software

Communication skills

Problem-solving

Ambiguity tolerance

Hands-on mindset

Tools

SQL

Python

Job description

Guardify Inc. seeks a Product Operations Lead to define and scale the Product Operations function, partnering with Product, Engineering, Sales, and Customer Success to deliver value.

You will own onboarding, migration, and activation programs while driving a data-led approach to improvements. You’ll lead cross-functional efforts, manage escalations, and build automation to support a growing customer base, including statewide implementations.