Financial Services Operations Analyst

H&R Block, Inc.; Missouri; On-site; USD 63,000 - 94,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

401(k) plan

Life insurance

Associate discount program

Business Travel Accident Insurance

Job summary

H&R Block, Inc. is seeking a Product Operations Owner in Missouri to manage day-to-day execution for an assigned product line and drive readiness across systems and processes.

You will collaborate with Product Directors, Operations, and Technology teams to implement new products, enable changes, and deliver end-to-end launches with robust testing, documentation, and controls.

Qualifications

• Bachelor’s degree in a related field or equivalent through education and work experience.
• 3+ years of related experience in banking, financial services, operations, or lending.
• Strong experience in financial services, fintech, or regulated operational environments.
• Understanding of product operations lifecycles, including implementation, change management, testing, and ongoing support.
• Ability to execute complex changes, manage dependencies, and work across multiple teams.
• Experience with operational testing, audit support, controls, or quality assurance.
• Strong analytical and problem-solving skills, with attention to detail and ownership mindset.
• Ability to document processes clearly and think end-to-end across systems and functions.
• Comfort navigating ambiguity and balancing multiple priorities.
• Strong written and verbal communication skills, including executive-ready updates.
• Proficiency using data and operational insights to identify issues and improvements.

Responsibilities

• Serve as the primary operations owner for an assigned product line (Refund Transfer, Emerald Card & Spruce, Lending, or Wave).
• Partner with Product Directors, Operations leaders, and Technology teams to implement new products, enhancements, and changes.
• Translate product requirements into operational execution plans, including workflows, readiness checklists, dependencies, risks, and timelines.
• Execute and support end-to-end product launches and changes, ensuring operational readiness across systems, processes, documentation, controls, and downstream impacts.
• Lead operational testing and validation efforts for your product, including functional testing, end-to-end scenario testing, and quality checks.
• Own and maintain product-specific operating procedures, ensuring documentation is accurate and followed.
• Identify opportunities for automation, tooling improvements, and process efficiencies with cross-functional teams.
• Build and execute operational monitoring and audit routines, including controls, reconciliations, and issue remediation.
• Act as a subject matter expert for product operations, supporting issue resolution and escalations.
• Provide clear updates and insights to leadership on readiness status, risks, defects, and outcomes.

Skills

Product operations

Change delivery

Cross-functional collaboration

Operational testing

Process improvement

Documentation

Data analysis

Executive updates

Education

Bachelor's degree

Tools

Azure

SQL

Power BI

Job description

About the Role

Day to day, you'll...

• Serve as the primary operations owner for an assigned product line (Refund Transfer, Emerald Card & Spruce, Lending, or Wave), responsible for day-to-day execution and change delivery.
• Partner closely with Product Directors, Operations leaders, and Technology teams to implement new products, enhancements, and operational changes.
• Translate product requirements into operational execution plans, including workflows, readiness checklists, dependencies, risks, and timelines.
• Execute and support end-to-end product launches and changes, ensuring operational readiness across systems, processes, documentation, controls, and downstream impacts.
• Lead operational testing and validation efforts for your product, including functional testing, end-to-end scenario testing, and quality checks.
• Own and maintain product-specific operating procedures, ensuring documentation is accurate, current, and consistently followed.
• Identify opportunities for automation, tooling improvements, and process efficiencies, partnering with your manager and cross-functional teams to drive execution.
• Build and execute operational monitoring and audit routines, including controls, reconciliations, exception tracking, and issue remediation.
• Act as a subject matter expert for your product’s operations, supporting issue resolution, root-cause analysis, and escalations as needed.
• Provide clear updates and insights to leadership on readiness status, risks, defects, and outcomes related to product changes.

Required Qualifications

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
• 3+ years of related experience in banking, financial services, operations, or lending
• Strong experience in financial services, fintech, or regulated operational environments
• Solid understanding of product operations lifecycles, including implementation, change management, testing, and ongoing support
• Proven ability to execute complex changes, manage dependencies, and work across multiple teams
• Experience with operational testing, audit support, controls, or quality assurance
• Strong analytical and problem-solving skills, with attention to detail and ownership mindset
• Ability to document processes clearly and think end-to-end across systems and functions
• Comfortable navigating ambiguity and balancing multiple priorities
• Strong written and verbal communication skills, including executive-ready updates
• Proficiency using data and operational insights to identify issues and improvements

Preferred Qualifications

• Direct experience supporting banking-as-a-service, fintech, consumer lending, payment, or prepaid card products
• Familiarity with regulatory and compliance considerations tied to financial products
• Experience in working with technology or product teams on changes
• Exposure to automation, workflow tools, or operational platforms
• Experience supporting product launches, pilots, or major enhancements
• Comfort operating as a dedicated product owner within an operations organization
• Proficiency in Azure, SQL, or PBI

Why work for us

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.

That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range

$62,800.00 - $94,200.00/Yr.