Product Operations Engineer

Pansophic Learning; McLean (VA); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term disability insurance

Short-term disability insurance

10 paid holidays annually

Paid Time Off

Job summary

Pansophic Learning in McLean, VA seeks a Product Operations Engineer to design, code and test software solutions for K-12 learning environments, administering Canvas, SIS, and third-party integrations to support worldwide expansion.

The role collaborates with Software Development Managers and Engineers to improve current and future developments, handle deployments, troubleshoot production issues, and ensure timely, high-quality delivery.

Qualifications

• Bachelor’s degree in CS, electrical or electronics engineering, Information Systems, Systems Engineering, or equivalent degree
• Experience administering Canvas LMS, SIS, Clever integrations
• Strong technical aptitude to learn new systems, processes, and backend reporting
• Experience developing open standards-based web services and UIs
• 3+ years of experience with NodeJS
• Familiarity with Unix/Linux and SQL databases
• Ability to pass federal and state background checks (FBI/BCI)

Responsibilities

• Design, implement and test software solutions for K-12 schools’ learning environment
• Design, implement and test RESTful web services using NodeJS, Google Apps Script, and Postman
• Work with AWS services to build, host and maintain application environments
• Follow best practices for Git version control and branching/merging strategies
• Analyze and resolve technical and application problems; provide production support
• Collaborate with developers/testers and product owners
• Set up and administer SIS, LMS, and integrations for new schools joining the Pansophic environment
• Coordinate data mapping with school staff and operational teams
• Handle day-to-day operations and incident communications

Skills

NodeJS

SQL databases

AWS services

Git version control

Unix/Linux

RESTful APIs

Canvas LMS admin

Education

Bachelor’s degree in CS / engineering / information systems

Tools

AWS CDK

MongoDB

Git

Postman

Job description

The Product Operations Engineer will design, code and tests software solutions for learning systems. They will deliver and support products with high quality and in a timely manner. The Product Operations Engineer will administer Canvas, Integrated third parties, and the SIS (Student Information Systems), to support the worldwide expansion of our schools. They will be a collaborative and reliable individual who is motivated by working with an energetic, high-performing team to build a leading education company.

The Product Operations Engineer will oversee the implementation, support and troubleshooting of systems within our educational environment (Online, Brick and Mortar and international, 100+ schools). This position requires strong technical skills with data analysis, complex configurations, and integrations with both internal and external applications. The Product Operations engineer will work with the Software Development Managers and Software Engineers to provide suggestions and solutions to maintain and improve the current and future developments of the company.

Applicants in California, Colorado and New York are not eligible for this position.

Responsibilities:

• Design, implement and test software solutions for K-12 schools’ learning environment
• Design, implement and test RESTful web services using NodeJS, Google Apps Script, and Postman
• Work with various services from Amazon Web Services (AWS) to build, host and maintain application environments
• Follow best practices for maintaining source code repositories and branching/merging strategies with Git for multiple code bases and applications
• Analyze and resolve technical and application problems
• Provide analysis and troubleshooting support for production issues & code deployment activities
• Contribute to the user interface design and development
• Work collaboratively with other developers/testers and product owners
• Setup and Administer systems (SIS, LMS, third party integrations) or existing and new schools joining the Pansophic environment
• Work closely with enrollment and development teams to identify complex mapping of data into the learning ecosystem
• Coordinate day to day operations of systems including but not limited to the following:
• Work closely with school staff, administrators, and operational teams to address system anomalies, accurately diagnose issues, and ensure timely resolution to minimize impacts to the learning experience
• Perform routine maintenance and application updates on servers/instances
• Coordinate with vendors on maintenance impacts and communicate out to impacted parties via Incident/Maintenance team
• Work with various departments/teams on projects, data requests, automation, custom reports
• Create and maintain documentation and provide training to corporate as needed
• Support systems during school year end activities and annual rollovers

Qualifications:

• Bachelor’s degree in computer science, electrical or electronics engineering, Information Systems, Systems Engineering, or equivalent degree
• Experience administering complex systems/integrations such as Canvas LMS, SIS, Clever Integrations
• Strong technical aptitude required to learn new systems, processes, and backend reporting
• Experience developing open standards-based solutions: web services, web applications, and modern user interfaces
• Significant, demonstrable experience implementing features across the software development team and development environment
• Ability to be a self-starter and work in a fast-paced environment solving challenging problems in designing, writing, editing, modifying, and debugging code focused on automating manual tasks
• Exceptional oral and written communication skills
• Understanding of relational databases and proficiency with SQL
• Experience with message queue technology and design patterns
• 3+ years of experience with NodeJS
• Familiarity with services within Amazon Web Services, i.e. S3, Lambda, SNS, SQS, EC2, CloudFront, Redshift
• Experience with Amazon Web Services API
• Experience with Git version control
• Experience with Unix/Linux environment
• Experience with ticket tracking, resolutions to support end users.
• Ability to pass federal and state criminal background checks (FBI/BCI)

Additional Preferred Qualifications:

• Ability to think independently and contribute to the overall effort without much direction
• Ability to work well within a team environment
• Ability to work well under pressure
• Experience administering training platforms
• Experience with NoSQL document databases, e.g. MongoDB
• Desired experience with AWS CDK

Compensation and Benefits:The compensation and benefits information below is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

The annual starting salary for this position is between $95,000 – $105,000annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, 10 paid holidays annually.

Paid Time Off: Paid Time Off to cover sick, vacation, and personal absences.

We offer 4 unique health insurance plans to choose from that cover a wide range of deductibles and co- insurance levels. Our goal is to provide you with maximum choice in finding a plan that meets you and your family’s needs. Employees can choose from co-pay or High Deductible Health Plans.

EQUAL EMPLOYMENT OPPORTUNITY

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

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