Product Operations Associate (Entry Level)

Amphenol TPC Wire & Cable; Macedonia (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Amphenol TPC Wire & Cable seeks an entry‑level Product Specialist to support the Product Management team. You will triage help‑desk tickets, maintain product documentation, and assist with new product development tasks. This role emphasizes organization, learning, and base Excel skills, with in‑office presence in Macedonia, OH.

No engineering degree required; 0–2 years experience welcome. Travel up to ~10% may be needed, and English fluency is essential for cross‑functional communication.

Qualifications

• 0–2 years work experience; entry‑level candidates welcome.
• Highly organized with demonstrated ability to manage multiple tracking items and follow through to completion.
• Strong verbal and written communication skills; comfortable interacting with cross‑functional teams.
• Basic Excel skills (tables, simple formulas, filters); ability to learn templates and build trackers.
• Comfortable using PC tools and willing to learn ERP and CRM systems.
• Bachelor’s degree preferred but not required; equivalent relevant experience acceptable.
• Commutable to Macedonia, OH and in‑office at least 3 days per week.
• Willingness to travel up to ~10% (domestic supplier/customer visits as needed).
• Fluency in written and spoken English.
• Strong bias for action and ownership mentality.

Responsibilities

• Triage, track, and resolve product help‑desk tickets for assigned SKUs; escalate technical issues and document resolution steps.
• Maintain and distribute up‑to‑date product documents (spec sheets, sell sheets, FAQs) and ensure version control.
• Identify recurring issues and propose process or documentation updates to reduce ticket volume.
• Prepare price change requests and supporting documentation for manager review; run basic margin/sensitivity checks in Excel.
• Assist with transactional pricing updates in ERP/price book systems under direction.
• Support quotation preparation by collecting technical inputs and standard product descriptions.
• Assist Product Managers on New Product Development tasks: assemble requirement briefs, coordinate sample logistics, track pilot run metrics, and maintain launch checklists.
• Help coordinate cross‑functional gating meetings, capture action items, and follow up to closure.
• Create and maintain simple sales tools, technical one‑pagers, and training aids in coordination with marketing.
• Schedule and support product training sessions; maintain attendance and feedback records.
• Act as first‑line contact for sales when they need standard product information.
• Build and maintain basic Excel trackers and dashboards for product KPIs (tickets, launch status, inventory notes).
• Assist with data entry and help keep product master data accurate (descriptions, specs, part relationships).
• Prepare routine status reports and meeting decks for Product Managers.
• Coordinate requests to sourcing/operations/quality for drawings, samples, and basic technical clarifications.
• Track supplier sample deliveries and documentation; escape delays.

Skills

Strong communication

Basic Excel

Organizational skills

Learning agility

Team collaboration

English fluency

Education

Bachelor’s degree or equivalent experience

Tools

ERP systems

CRM systems

Job description

Amphenol TPC Wire & Cable seeks an entry‑level Product Specialist to support the Product Management team. You will triage help‑desk tickets, maintain product documentation, and assist with new product development tasks. This role emphasizes organization, learning, and base Excel skills, with in‑office presence in Macedonia, OH.

No engineering degree required; 0–2 years experience welcome. Travel up to ~10% may be needed, and English fluency is essential for cross‑functional communication.