Product Operations and Administration Manager

Brown Brothers Harriman & Co.; Boston (MA); On-site; USD 130,000 - 180,000; Full time

Job summary

Brown Brothers Harriman (BBH) is recruiting a Product Operations and Administration Manager to join the Investor Services Product Group in Boston. You will drive financial management, governance, and cross-functional program execution while partnering with Product, Technology, Finance, Risk, Compliance, Internal Audit, Operations, and HR to enable informed decisions.

You will oversee budgeting, KPI reporting, and operational excellence initiatives, delivering strategic value and scalable

Qualifications

• 7+ years of experience in business management or operations
• Experience in financial services or fintech environments
• Proven ability to partner with executive leadership and lead cross-functional initiatives
• Strong budgeting, planning, and KPI dashboard development
• Experience with governance, risk, compliance, internal audit, and controls

Responsibilities

• Lead financial management, budgeting, forecasting, and executive reporting
• Develop KPI dashboards and actionable management insights
• Drive cross-functional programs across Product, Technology, Operations, Finance, Risk, and Compliance
• Oversee governance, risk, and control activities, including audits and remediation tracking
• Manage business operations, onboarding, and vendor management
• Collaborate with senior stakeholders to align priorities and execution
• Support talent and organizational initiatives including workforce planning and leadership meetings
• Champion continuous improvement and use of data, automation, and analytics to scale the business
• Identify opportunities to leverage AI and emerging tech to improve decision-making

Skills

Cross-functional leadership

Financial management

Executive reporting

KPI dashboard development

Governance and controls

Strategic program management

Talent and organizational initiatives

Operational excellence

Analytics and reporting

Job description

At BBH, Partnership is more than a form of ownership-it's our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what's next, this is the right place to build a fulfilling career. Our firm's evolution mirrors the story of global finance adapting to navigate the challenges of expanding markets. Navigating these challenges requires someone who is driven to get things done and views obstacles as an exciting challenge that demand a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client's growth. Today, just as when our doors first opened over 200 years ago, partnership represents more than just a form of ownership. It's our entire approach to doing business - one we believe is unique in the industry. Brown Brothers Harriman is currently recruiting a Product Operations and Administration Manager to join their Product Group within the Investor Services business. This is a unique opportunity to serve as an advisor and operational leader at the center of a global Product function, helping drive execution, governance, financial performance, and organizational effectiveness.

In this role, you will oversee a broad portfolio that spans financial management, executive reporting, strategic planning, risk and control governance, operational excellence, and cross-functional program execution.

The role works closely with leaders across Product, Technology, Finance, Risk, Compliance, Internal Audit, Operations, and Human Resources to enable informed decision-making, ensure strong governance, and deliver on key strategic priorities.

Key responsibilities

• Lead financial management and planning, including budgeting, forecasting, expense oversight, financial analysis, and executive reporting.
• Develop executive-level KPI dashboards and management reporting, providing actionable insights to support strategic decision-making.
• Drive cross-functional initiatives and strategic programs, coordinating execution across Product, Technology, Operations, Finance, Risk, and Compliance teams.
• Oversee governance, risk, and control activities, including audit management, regulatory commitments, RCSA coordination, and remediation tracking.
• Manage business operations and organizational effectiveness, including vendor management, onboarding, business continuity planning, process improvement, and operational controls.
• Serve as a key liaison to senior stakeholders, partnering with Finance, Internal Audit, Compliance, Legal, Risk Management, and HR to ensure alignment and effective execution of business priorities.
• Support Product leadership on talent and organizational initiatives, including workforce planning, talent reviews, promotion processes, leadership meetings, and employee development programs.
• Champion continuous improvement and operational excellence, leveraging data, reporting, automation, and best practices to enhance organizational performance and scalability.
• Drive innovation and identify opportunities to leverage analytics, automation, AI, and emerging technologies to improve decision-making, reporting, and organizational effectiveness.

Knowledge and skills

• 7+ years of experience in business management, business operations, program management, finance, consulting, risk management, or a related discipline.
• Proven experience within financial services, banking, wealth management, insurance, payments, or fintech environments.
• Demonstrated ability to partner with executive leadership teams and successfully lead cross-functional initiatives.
• Strong background in budgeting, financial planning, executive reporting, and KPI dashboard development.
• Experience working with governance, risk, compliance, internal audit, and control functions in a regulated environment.

Salary Range

Salary Range $130,000-$180,000 + annual target bonus BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit-sharing.

The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role.

Benefits

BBH's total rewards package recognizes your contributions with more than just a paycheck - providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn't followed a traditional path, includes alternative experiences, or doesn't meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us. We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development - so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice - creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often - pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to-day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours. Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.

Brown Harriman (BBH) is a global financial services firm known for premium service and specialist expertise. BBH works with leading asset managers, financial institutions, private businesses and their owners, wealthy families, and sophisticated institutional investors. As a private partnership, we are uniquely built to put clients first and create success that lasts. We believe our success starts with yours. At BBH, partnership is more than just a form of ownership - it's our approach to business and relationships. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice. Across Investor Services and Capital Partners, we work with the investors where "the link the customers businesses..."

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.