Product Operations Analyst

Evertree Insurance; Northern (KY); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

Vacation & Sick Days

11 paid holidays

Health, dental, & vision benefits

401(k) with company matching

Flexible Spending Account

Job summary

Evertree Insurance is seeking a Junior Product Operations Analyst to support documentation, requirements, and tool administration within the Product team. The role is ideal for someone early in their career who is organized, detail-oriented, and eager to build foundations in product, project management, and operations.

This fully remote position welcomes candidates with 1–2 years of related experience and a proactive mindset to learn.

Qualifications

• Bachelor’s degree preferred.
• 1–2 years of relevant experience in business analysis, QA, product/business operations, project coordination, or a similar role.
• Strong written and verbal communication with attention to detail.
• Highly organized and able to manage multiple priorities.
• Comfortable learning new software quickly.
• Experience with Salesforce and Excel preferred.
• Familiarity with Azure DevOps, Jira, or Monday.com is a plus.
• Remote work ability in a fully remote environment.

Responsibilities

• Document processes, product decisions, and workflows for the Product team.
• Gather and organize business and functional requirements with Product Managers.
• Administer the product/work management tool and ensure configurations, access, and integrations.
• Maintain tool documentation, templates, and guides with evolving needs.
• Groom backlog, label items, and keep boards tidy for tracking and reporting.
• Support sprint planning, backlog refinement, and retros with note-taking and action tracking.
• Pull basic reports on velocity, ticket aging, and throughput for leadership.
• Coordinate stakeholder meetings, agendas, and follow-ups on action items.
• QA features from business/user perspective to verify documented requirements.
• Train internal stakeholders on new features and releases.
• Review feature requests and bugs for completeness and urgency; track delivery.
• Collaborate with Product, Engineering, and others to align requirements and tooling.
• Support evaluation and migration to a new tool, including data cleanup and rollout.

Skills

Business analysis

QA

Product operations

Project coordination

Independent work

Curiosity/learnability

Education

Bachelor’s degree

Tools

Salesforce

Microsoft Excel

Azure DevOps

Jira

Monday.com

Job description

Evertree Insurance is looking for a junior Product Operations Analyst with an operations mindset to join our Product team. We move quickly and manage a lot of projects at once, so this role is best suited to someone who is energized by a fast pace.

In this role, you'll help translate business needs into clear documentation and requirements, keep our product processes and tools running smoothly, and lead the ongoing administration of the work management tool our team uses. This is a great opportunity for someone early in their career who is organized, detail oriented, and eager to build a strong foundation in product, project management and/or business operations. No insurance industry experience is required. We're happy to train the right person.

What You’ll Do

• Support the Product team with documentation of processes, product decisions, and workflows.
• Help gather, write, and organize business and functional requirements in partnership with Product Managers and stakeholders.
• Serve as the administrator for our product/work management tool once the team selects a replacement for Azure DevOps, including configuration, user access, workflows, and integrations.
• Keep the tool and its supporting documentation (workflows, templates, guides) accurate and up to date as team needs evolve.
• Assist with maintaining backlog hygiene by grooming, labeling, and organizing tickets and boards so work stays easy to track and report on.
• Support sprint planning, backlog refinement, and retro meetings by taking notes and tracking action items through to completion.
• Pull basic status reports and metrics from the tool (e.g., velocity, ticket aging, throughput) to keep Product Managers and leadership informed.
• Assist with stakeholder communication and meeting planning by helping schedule meetings, prepare agendas, and follow up with stakeholders on outstanding items.
• Assist with business QA by reviewing new features and releases from a business and end user perspective, validating data accuracy and workflows, to confirm they meet documented requirements before launch.
• Assist with training internal stakeholders on new features and releases so teams understand what's changing and how to use it.
• Review incoming feature requests and bug cases from internal stakeholders for completeness and urgency, and help track them through to delivery.
• Partner with Product, Engineering, and other business stakeholders across the organization to keep requirements, documentation, and tooling aligned.
• Help support the evaluation and migration process as the team transitions to a new tool, including data cleanup, training materials, and rollout support.

What We’re Looking For

• Bachelor’s degree preferred.
• 1–2 years of relevant experience in business analysis, QA, product/business operations, project coordination, or a similar role.
• Strong written and verbal communication skills with excellent attention to detail.
• Highly organized, process-driven, and able to manage multiple priorities.
• Comfortable learning new software and technology quickly.
• Experience with Salesforce and Microsoft Excel preferred.
• Experience with work management tools such as Azure DevOps, Jira, or Monday.com is a plus.
• Exposure to Agile/Scrum methodologies is a plus.
• Basic understanding of QA/testing concepts is a plus.
• Ability to work independently and effectively in a fully remote environment.
• A curious, proactive mindset and willingness to learn.

The Perks

• Vacation & Sick Days
• 11 paid holidays, plus additional “floater” holidays
• Health, dental, & vision benefit offerings
• 401(k) with company matching
• Flexible Spending Account

No insurance experience required. We’re looking for someone who is eager to learn, organized, and excited to grow with Evertree.