Product Operations Analyst

McKesson; Alpharetta (GA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

McKesson is seeking a Product Operations Analyst to define product performance tracking and portfolio insights across Pharmacy Management, Clinical Service, and Inventory Optimization tech products. You will shape AI-forward standards that improve customer experience and growth, sitting at the intersection of product operations, data, and engineering.

You will partner with Product, Data Insights, and Customer Success to translate metrics into data-driven decisions that accelerate product

Qualifications

• Experience defining and tracking product performance metrics.
• Ability to build and maintain dashboards and visualizations.
• Familiarity with AI-forward analytics and data-driven decision making.

Responsibilities

• Define product performance standards and metrics across portfolios.
• Develop and maintain dashboards and instrumentation with engineering.
• Collaborate with Product, Data Insights, and Customer Success to synthesize insights.

Skills

KPI taxonomy

Product analytics

Dashboard development

AI tools

Cross-functional collaboration

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

This role offers location flexibility and is open to candidates across the United States.

Candidates based in the Dallas-Fort Worth (DFW) area will be hired in a hybrid capacity and are expected to work onsite at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in-office days may be designated based on team needs and business priorities.

About the Role:

The Product Operations Analyst will execute the definition of product performance tracking and portfolio insights and strategic reporting for the operating model across Pharmacy Management, Clinical Service and Inventory Optimization technology products.

This role will be responsible for AI-forward product performance standards that drive customer experience and growth across products. This individual sits at the intersection of product operations, data, and engineering to drive product health reporting and performance dashboard infrastructure definition, visualization, and review cadences. Furthermore, this role will partner closely with Product, Data Insights, and Customer Success teams on portfolio-level metric level definition and synthesize customer insights to delineate data decisions that accelerate product delivery.

Reporting to the Director of Product Operations & Strategy, this individual implements and refines data methodologies across the product organization. This role drives operational outcomes focused on actionable, evidence-based insights that guide product growth and business outcomes.

This role works closely with Product Leadership, Engineering, Customer Success, Data Insights, Commercial teams and other McKesson organizations to drive our strategic objectives and operational efficiency and support business growth.

McKesson Pharmacy System (MPS) is an independent business within the larger McKesson Commercial Strategy & Innovation (CSI) organization.

What You'll Do:

Product Performance Tracking

• Maintain and update the KPI taxonomy that defines how product health is measured and reported across the portfolio; use AI tools to ensure metrics are consistently defined and comparable while accommodating different business models.

• Build and maintain product performance dashboards; coordinate with Engineering teams to ensure the underlying instrumentation, data access, and visualizations are accurate and current.