Product Marketing Manager

Zoom; Boise (ID); Hybrid; USD 98,000 - 226,000; Full time

Benefits offered by this job

Hybrid work environment

Remote work options

Job summary

Zoom is seeking an experienced Product Marketing leader to own go-to-market strategy for Workforce Management, Quality Management, and AI Expert Assist solutions. You will craft messaging and enablement tools to empower contact center leaders, drive adoption, and grow pipeline across customer segments.

The role collaborates with product, sales, and marketing to deliver clear, customer-focused narratives. You will translate complex AI-enabled capabilities into benefits-focused content, build

Qualifications

• 5+ years of product marketing experience in SaaS, contact center technology, or workforce optimization solutions.
• Translate technical concepts into clear, benefits-focused messaging for diverse audiences.
• Manage multiple projects simultaneously while meeting deadlines across functions.
• Communicate effectively through written and verbal storytelling with attention to detail.
• Apply knowledge of AI, automation, and emerging technologies in contact center environments.

Responsibilities

• Developing go-to-market strategies, messaging, and positioning for workforce optimization solutions that drive awareness and adoption across target segments.
• Creating sales enablement assets including personas, pitch decks, competitive insights, and discovery guides tailored to workforce management and quality management buyers.
• Building customer-facing content such as solution briefs, demo scripts, web copy, and thought leadership that communicates technical capabilities in clear, benefit-focused language.
• Leading product launches by partnering with product, marketing, and enablement teams to align timing, positioning, and execution.
• Serving as a customer advocate by gathering insights from stakeholders and market research to inform strategy and identify growth opportunities within the contact center portfolio.

Skills

Product marketing

SaaS

Contact center

AI/Automation

Messaging

Project management

Persona development

Job description

What you can expect

You'll own the go-to-market strategy for Zoom's Workforce Management, Quality Management, and AI Expert Assist solutions. You'll craft the messaging and enablement tools that empower contact center leaders to build smarter, more efficient teams. From there, you'll drive adoption and pipeline growth across customer segments — and play a defining role in shaping what AI-powered contact center operations look like next.

About the Team

We bring Zoom's contact center workforce optimization solutions to market. Our team collaborates across product, sales, and marketing to deliver clear, customer-focused narratives. We help organizations transform how they manage, coach, and empower their agents.

Responsibilities

• Developing go-to-market strategies, messaging, and positioning for workforce optimization solutions that drive awareness and adoption across target segments

• Creating sales enablement assets including personas, pitch decks, competitive insights, and discovery guides tailored to workforce management and quality management buyers

• Building customer-facing content such as solution briefs, demo scripts, web copy, and thought leadership that communicates technical capabilities in clear, benefit-focused language

• Leading product launches by partnering with product, marketing, and enablement teams to align timing, positioning, and execution

• Serving as a customer advocate by gathering insights from stakeholders and market research to inform strategy and identify growth opportunities within the contact center portfolio

What we’re looking for

• Demonstrate 5+ years of product marketing experience in SaaS, contact center technology, or workforce optimization solutions

• Understand contact center operations and the role of workforce management, quality management, and AI-assisted agent guidance in modern support environments

• Translate technical concepts into clear, benefits-focused messaging for diverse audiences

• Manage multiple projects simultaneously while meeting deadlines and collaborating across functions

• Communicate effectively through written and verbal storytelling with attention to detail

• Apply knowledge of AI, automation, and emerging technologies in contact center environments

• Bring experience developing personas, ideal customer profiles, and targeted go-to-market strategies

Salary Range or On Target Earnings:

Minimum:

$97,600.00

Maximum:

$225,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

Anticipated Position Close Date:

09/01/26

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement (https://www.zoom.com/en/trust/candidate-privacy-statement/) for more information of how we use your data.

#LI-Remote

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines