Product Manager, Travel Technology

Amazon.com Services LLC; Seattle (WA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

RSUs

401(k) matching

Paid time off

Job summary

Amazon.com Services LLC is seeking a Senior Product Manager to own the product strategy for the technology powering corporate travel for 500,000+ Amazonians in 64 countries. Define roadmap, evaluate build-vs-buy, and deliver features that boost self-service adoption and platform health at scale.

You will partner with engineering and business teams to translate customer pain points into clear requirements, measure impact with dashboards, and communicate progress in leadership reviews.

Qualifications

• 3+ years of product management experience.
• Experience managing technical products or online services.
• Leading cross-functional teams to deliver major new products or services.

Responsibilities

• Define product requirements for travel platform capabilities that improve self-service, reduce support contacts, and eliminate manual processes.
• Own and drive the product roadmap with third-party technology partners: prioritize feature requests, facilitate deep-dive sessions, make trade-off decisions, and hold partners accountable to commitments and SLAs.
• Define, track, and report program-level success metrics (self-service rates, adoption, platform health, cost-to-serve) to measure product impact and drive prioritization.
• Drive platform migration and automation initiatives, informing build-vs-buy decisions and coordinating phased rollouts, stakeholder communication, and deprecation of legacy processes.
• Identify and resolve cross-functional blockers by partnering with internal teams and external vendor engineering and product teams.
• Collaborate with engineering teams to translate product vision into technical solutions and integration strategy.
• Produce data-driven narratives for leadership reviews (MBRs, QBRs) translating product performance into business impact.
• Anticipate bottlenecks, balance employee experience against technical constraints, and adjust priorities accordingly.

Skills

Product management

Cross-functional leadership

SQL

VBA

Travel platform experience

Job description

Own the product strategy for the technology powering corporate travel across 500,000+ Amazon employees in 64 countries - defining what gets built, making build-vs-buy calls, and shipping features that directly improve how Amazonians travel. You'll drive the roadmap with third-party technology partners, turn customer pain points into product requirements, and measure success through self-service adoption and platform health metrics at a scale few travel programs can match.

Key job responsibilities

• Define product requirements for travel platform capabilities that improve self-service, reduce support contacts, and eliminate manual processes.
• Own and drive the product roadmap with third-party technology partners: prioritize feature requests, facilitate deep-dive sessions, make trade-off decisions, and hold partners accountable to commitments and SLAs.
• Define, track, and report program-level success metrics (self-service rates, adoption, platform health, cost-to-serve) to measure product impact and drive prioritization.
• Drive platform migration and automation initiatives, informing build-vs-buy decisions and coordinating phased rollouts, stakeholder communication, and deprecation of legacy processes.
• Identify and resolve cross-functional blockers by partnering with internal teams (category management, customer care, customer engagement, data) and external vendor engineering and product teams.
• Collaborate with engineering teams to translate product vision into technical solutions, contributing to technology decisions and integration strategy.
• Produce data-driven narratives for leadership reviews (MBRs, QBRs), translating product performance into business impact and strategic recommendations.
• Anticipate bottlenecks, make trade-offs, and balance employee experience against technical and resource constraints.
• Write compelling requirements documents, strategy narratives, and business cases that contribute to executive alignment and cross-organizational decision-making.

A day in the life

You review platform health dashboards and adoption metrics, identifying what shipped, what's working, and what needs iteration. You spend time with your technology partners pressure-testing requirements and debating which features will move the needle most for travelers. You synthesize competing inputs - customer pain points, operational cost drivers, partner constraints - into a clear prioritization call, then align stakeholders on the path forward. You end the day checking adoption data from last month's release, turning what you learn into next sprint's input. You build first, then let the data tell you what to build next.

About the team

Amazon Travel & Events exists to make every business trip seamless, safe, and cost-effective for over 500,000 employees across 64 countries. Our Technology & Data Solutions team designs the platforms and data capabilities that let employees plan, book, and manage travel with as little effort as possible. We partner across Amazon's enterprise to improve the employee experience, reduce programme costs, strengthen duty of care, and advance sustainability goals. We’re a small, high-impact team - a mix of builders, analysts, and domain experts united by one principle: make it easy.

Basic Qualifications:

• 3+ years of product management experience
• Experience managing technical products or online services
• Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services

Preferred Qualifications:

• Knowledge of SQL and VBA at an advanced level
• Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.j