Product Manager – TM1 Experience

Live Nation Entertainment; United States; Remote; USD 116,000 - 145,000; Full time

Job summary

Join a forward-thinking company as a Product Manager, where you will lead the strategy for enhancing user experiences across enterprise applications. This role involves collaborating with cross-functional teams to create impactful product roadmaps and frameworks. You will engage with clients at major live events, ensuring that their needs are met through innovative solutions. With a focus on B2B and eCommerce, you will drive measurable business value while fostering partnerships internally and externally. If you are a proactive leader with a passion for product management, this opportunity is perfect for you.

Qualifications

• 3+ years of product management experience, preferably in a technical capacity.
• Knowledge of enterprise software architectures and frameworks is desirable.

Responsibilities

• Lead the product strategy and roadmap for Ticketmaster’s TM1 Experience product.
• Conduct business analysis and client interviews to understand enterprise needs.

Skills

Product Management

B2B2C Experience

eCommerce Platforms

Enterprise Software Knowledge

Agile Development

Data Analysis

Communication Skills

Job description

Job Summary:

THE TEAM

Ticketmaster’s enterprise Experience & Identity organization is committed to delivering a first-class experience for users of Ticketmaster’s suite of enterprise web applications and the teams that build and support the features within. The team is at the core of the broader TM1 organization, designing and delivering shared components, services, and user experience best practices at scale. We ensure Ticketmaster’s tools are comprehensive, logical, insightful, and provide a holistic experience for clients ranging from venues and promoters to sports teams and touring artists.

THE JOB

As a Product Manager on TM1’s Experience team, you will lead the strategy and delivery of TM1’s end-to-end user journey and shared components/services libraries. In this high-visibility role, you will research and synthesize customer use-cases and business objectives into an inspiring vision and actionable product roadmap that aligns with our platform vision. You will rally support from Ticketmaster’s senior leadership, inspire your team of designers and developers, and engage with clients at major live events globally.

WHAT YOU WILL BE DOING

1. Lead, socialize, and evangelize the product strategy and roadmap for Ticketmaster’s TM1 Experience product space to stakeholders and collaborators.
2. Conduct business analysis, competitive research, and client interviews to understand the needs and aspirations of Ticketmaster’s enterprise clients worldwide.
3. Collaborate with developers and designers to propose and implement experience frameworks, services, and components that deliver measurable business value.
4. Discuss concepts and propose new product ideas with both technical and non-technical team members.
5. Establish and analyze OKRs for your product portfolio, continuously monitoring performance and identifying areas for improvement.
6. Translate business requirements into clear user stories, wireframes, diagrams, data models, and prototypes to guide development.
7. Develop and lead go-to-market plans and activities for your products and features.
8. Document new processes and configurations, working with training teams to support feature rollout and onboarding.
9. Manage incoming issues and feature requests, ensuring swift resolution of major incidents.
10. Perform User Acceptance Testing to validate that customer and business needs are met throughout the product lifecycle.
11. Act as the internal and external champion and subject matter expert for your products, communicating status and roadmaps to stakeholders and customers.

Our job descriptions evolve with business needs and priorities. Additional projects and team support may be included as needed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• 3+ years of product management experience, preferably in a technical capacity. B2B2C experience is a plus.
• Experience with B2B, eCommerce, enterprise platforms, or customer support applications.
• Knowledge of enterprise software architectures, frameworks, languages, protocols, and tools. Coding experience is not required but understanding architectural tradeoffs is desirable.
• Excellent communication skills in English, both written and verbal.
• Experience working cross-functionally and globally with multiple stakeholders.
• Ability to manage multiple workstreams in a fast-paced environment, prioritizing effectively.
• Proficiency in agile development practices and applying them in a matrixed organization.
• Willingness to travel to remote offices periodically for face-to-face engagement.

YOU (BEHAVIORAL SKILLS)

• Excellent communication and influencing skills across all levels.
• Ability to build trust and partnerships internally and externally.
• Self-driven, proactive, and autonomous in an entrepreneurial setting.
• Strong data analysis, critical thinking, and trend-spotting skills.
• Holistic thinker who connects dots across domains.
• Broad understanding of business problems and solutions, with B2B, SaaS, or enterprise experience as a plus.

• Strong organizational and time management skills.
• Effective problem-solving and critical thinking abilities.
• Capable of managing competing priorities with minimal supervision.
• Flexible, responsive, and results-oriented.

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The expected compensation for this position is:

$116,000.00 USD - $145,000.00 USD

Note: Pay depends on factors including location, qualifications, skills, and experience.