Product Manager – TM1 Experience

Live Nation; Forest Home (NY); Remote; USD 116,000 - 145,000; Full time

Job summary

An established industry player is seeking a dynamic Product Manager to lead the strategy for user experiences in their enterprise applications. In this pivotal role, you will drive the vision and roadmap for innovative solutions, ensuring they meet the diverse needs of clients globally. You will collaborate with cross-functional teams to deliver exceptional products while analyzing user feedback and market trends. If you are passionate about enhancing user journeys and thrive in a fast-paced environment, this opportunity is perfect for you. Join a vibrant team dedicated to transforming the live entertainment experience for millions around the world.

Qualifications

• 3+ years of product management experience in a technical capacity.
• Excellent communication and interpersonal skills required.

Responsibilities

• Lead product strategy and roadmap for TM1 Experience.
• Conduct business analysis and client interviews to inform product decisions.
• Collaborate with teams to implement frameworks and services.

Skills

Product Management

B2B2C Experience

Enterprise Software Development

Agile Methodologies

Communication Skills

Data Analysis

Stakeholder Management

Prototyping

Education

Bachelor's Degree

Tools

eCommerce Platforms

Customer Service Applications

Job description

Product Manager – TM1 Experience

Product Manager – TM1 Experience

Apply locations Work From Home - New York time type Full time posted on Posted 2 Days Ago job requisition id JR-79161

Job Summary:

THE TEAM

Ticketmaster’s enterprise Experience & Identity organization is committed to delivering a first-class experience for users of Ticketmaster’s suite of enterprise web applications and the teams that build and support the features built within. The team sits in the heart of the broader TM1 organization, designs and delivers at scale a collection of shared components, services, and user experience design and best practices. We ensure that Ticketmaster’s powerful tools are comprehensive, logical, insightful, and provide a holistic experience to empower a large variety of clients from venues and promoters to sports teams and touring artists.

THE JOB

As a Product Manager on TM1’s Experience team, you will lead the strategy and delivery of TM1’s end-to-end user journey and shared components/services libraries. In this high visibility role, you will research and synthesize customer use-cases and business objectives into an inspiring vision, actionable product roadmap that builds on our platform product vision, rallies the support of Ticketmaster’s senior leadership team, inspires the creativity of your designers, developers and other product managers.

WHAT YOU WILL BE DOING

1. Lead, socialize and evangelize the product strategy and roadmap for Ticketmaster’s TM1 Experience product space to leaders, stakeholders, and collaborators.
2. Perform business analysis, competitive research and client interviews to understand the needs, concerns, and aspirations of Ticketmaster’s enterprise clients globally.
3. Work with developers and designers, propose and drive implementation of the experience, frameworks, services and components that drive measurable and sustained business value for Ticketmaster and our enterprise clients.
4. Understand and discuss concepts, and propose new product ideas with non-technical and technical employees.
5. Establish OKRs for your product portfolio; continuously analyzing and reporting on the performance of features in production, reflecting on successes and identifying areas for continuous improvement.
6. Distill business requirements into clear, actionable and well-prioritized user stories, wireframes, diagrams, data models, functional prototypes and any other development artifacts that guide your development team from whiteboard to web.
7. Develop to and lead go-to-market plans and activities for your products/features.
8. Document new processes and configuration capabilities, liaising with our training teams to create assets to support feature rollout and new user onboarding.
9. Triage incoming issues and feature requests. Monitor and contribute to the swift resolution of major incidents involving your products/features.
10. Perform User Acceptance tests prior to release to ensure that customer and business needs are being satisfied throughout the product lifecycle.
11. Be the internal and external champion and subject matter expert for your products and their associated features, communicating your team’s status and roadmap to stakeholders and customers.

Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional projects and team support as needed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

1. 3+ years product management experience, ideally in a technical product management capacity. B2B2C experience is an advantage.
2. Experience developing or integrating with B2B, eCommerce or enterprise tooling platforms or services, and customer service or support applications.
3. Demonstrable knowledge of enterprise-grade software development architectures, frameworks, languages, protocols, methodologies, and tools. No prior coding experience is required but proven ability to develop rapid prototypes and understand/discuss architectural tradeoffs with highly technical teammates is highly desired.
4. Excellent presentation, interpersonal and written communication skills in English.
5. Experience in working cross-functionally, globally with multiple stakeholders.
6. Hands-on experience juggling multiple product workstreams in a fast-paced environment and prioritizing your to-do list as well as your design and developer partners.
7. Mastery of agile software development practices, paired with an interest or proven ability to apply them in a matrixed organization packed with world class engineers.
8. Willingness to travel to remote office locations on a semi-regular basis to engage teams face-to-face.

YOU (BEHAVIOURAL SKILLS)

1. Excellent verbal and written communication skills along with interpersonal and influencing skills (at all levels internally, externally and cross-functionally).
2. Ability to earn trust and develop relationships and partnerships with internal and external team members.
3. Are self-driven, proactive and dedicated; able to operate autonomously and efficiently in an entrepreneurial setting.
4. Have exceptional quantitative data analysis, critical thinking skills and an ability to spot trends and derive actionable conclusions from sparse datasets.
5. Are a learner who thinks holistically and connects dots across domains.
6. Expertise in a broad range of business problems and their various system solutions. B2B, SaaS or Enterprise design experience is a plus.
7. Detail oriented with strong time management and organizational skills.
8. Strong problem solving and critical thinking skills.
9. Ability to manage competing priorities with little supervisory input.
10. Flexible and responsive to changing situations.
11. Self-motivated and focused on achieving results.

The expected compensation for this position is: $116,000.00 USD - $145,000.00 USD

** Pay is based on a number of factors including market location, qualifications, skills, and experience.

About Us

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team. Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent. Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.