Product Manager (Technical) - Identity & Access Management

Zinnia; United States; Remote; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Parental leave

Profit sharing

Tuition reimbursement

Bonus opportunity

Job summary

Zinnia is seeking a Product Manager for Customer Identity & Access Management (CIAM) to shape and deliver authentication, authorization, and user lifecycle features. You will own backlog and collaborate with Engineering and Security to translate requirements into shipped features.

You will partner across teams to balance security with a smooth user experience, manage release planning, and respond to carrier, distributor, and end-user needs.

Qualifications

• 5+ years in Product Management, with exposure to identity and access management or CIAM.
• Bachelor’s or Master’s degree in technology or related field.
• Working knowledge of identity standards: OAuth 2.0, OpenID Connect, SAML, SCIM.
• Familiarity with CIAM/IAM platforms and providers (Okta/Auth0, Ping, Azure AD B2C).
• Understanding of authentication/authorization models (SSO, MFA, passwordless, RBAC/ABAC).
• Security, privacy, and regulatory requirements in a regulated industry.
• Hands-on API integration, SQL, and data analysis.
• SDLC, system interfaces, and data integration.
• Ability to collaborate across Product, Engineering, Security in a global setting.
• Experience with Agile (Scrum/Kanban) and tooling.
• Life & Annuity or financial-services familiarity is a plus.

Responsibilities

• Own the CIAM backlog and contribute to the CIAM roadmap across consumer, partner, and workforce identities.
• Write clear requirements and user stories for identity capabilities (SSO, MFA, passwordless, RBAC/ABAC).
• Collaborate with Engineering on identity protocols and implementation (OAuth 2.0, OpenID Connect, SAML, SCIM).
• Evaluate build‑vs‑buy options for identity providers and maintain integration approaches across Zinnia products.
• Balance security, privacy, and usability to reduce friction while protecting against threats.
• Partner with Security, Risk, and Compliance to meet regulatory and industry obligations.
• Track feature performance and prioritize improvements using metrics.
• Work across Product, Engineering, and Security as the identity requirements contact.

Skills

Product Management

CIAM

Agile delivery

Stakeholder collaboration

Data analysis

Education

Bachelor's degree in technology

Master's degree in technology

Tools

Okta/Auth0

Ping Identity

Azure AD B2C

OAuth 2.0

OpenID Connect

SAML

SCIM

Job description

WHO WE ARE

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

WHO YOU ARE

As Product Manager for Customer Identity & Access Management (CIAM), you will help shape and deliver how carriers, distributors, partners, and policyholders securely access Zinnia s platform. Working alongside senior product leadership, you will own the backlog and delivery for parts of the identity product area — authentication, authorization, and the user lifecycle — balancing security and compliance with a smooth user experience. You will partner day to day with Engineering and Security to turn requirements into shipped features.

WHAT YOU LL DO

• Own the product backlog and contribute to the CIAM roadmap across consumer (policyholder), partner (distributor/agent), and workforce identity.
• Write clear requirements and user stories for identity capabilities - authentication (SSO, MFA, passwordless), authorization (RBAC/ABAC, delegated access), and the user lifecycle (registration, provisioning/SCIM, recovery, deprovisioning).
• Work with Engineering and Architecture on identity protocol decisions and implementation (OAuth 2.0, OpenID Connect, SAML, SCIM).
• Contribute to build‑vs‑buy and platform evaluations for identity providers, and help maintain the integration approach across Zinnia products.
• Balance security, privacy, and usability — helping reduce friction while protecting against account takeover, credential stuffing, and abuse.
• Partner with Security, Risk, and Compliance to ensure identity features meet regulatory and industry obligations applicable to the insurance industry.
• Track feature performance and success metrics (e.g., authentication success and abandonment, MFA adoption) and use them to prioritize improvements.
• Collaborate closely across Product, Engineering, and Security as a day‑to‑day point of contact for identity requirements.
• Support release planning and ensure enhancements respond to carrier, distributor, and end‑user needs.

WHAT YOU LL NEED

• 5+ years in Product Management, with exposure to identity and access management or customer identity (CIAM).
• Bachelor s / Master s or equivalent degree in technology or a related field.
• Working knowledge of modern identity standards and protocols: OAuth 2.0, OpenID Connect, SAML, SCIM, and session/token concepts.
• Familiarity with CIAM/IAM platforms and identity providers (e.g., Okta/Auth0, Ping, Microsoft Entra / Azure AD B2C, or equivalent).
• Understanding of authentication and authorization models (SSO, MFA, passwordless, RBAC/ABAC) and common account‑security threats.
• Awareness of security, privacy, and regulatory/compliance requirements in a regulated industry.
• Hands‑on understanding of API integration, SQL, and data analysis.
• Solid understanding of the SDLC, technology system interfaces, and data integration.
• Ability to collaborate effectively across Product, Engineering, and Security in a global, cross‑functional setting.
• Experience with Agile delivery methodologies (Scrum/Kanban) and related tooling.
• Strong communication, problem‑solving, and analytical skills; comfortable managing moderately complex problems with guidance from senior product leadership.
• Experience in the Life & Annuity or broader financial‑services industry is a plus, not mandatory.

WHAT S IN IT FOR YOU

Zinnia offers excellent career progression and competitive compensation.

We offer great benefits, including health/dental insurance, parental leave, profit sharing, PF, incentive/bonus opportunity, tuition reimbursement, and so much more.

We re looking for the best and brightest innovators in the industry to join our team.

At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting‑edge technologies, deeper data insights, and enhanced services to transform how insurance is done.

Equal Opportunity

We are an Equal Opportunity employer committed to a diverse workforce.

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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