Product Manager, Service Transformation

Natera, Inc.; San Carlos (CA); Remote; USD 115,000 - 145,000; Full time

Job summary

An established industry player is seeking a passionate Product Manager to join their innovative Digital Product Management team. This role focuses on designing and delivering impactful, user-centric solutions that enhance operational efficiency and customer experience. You will work collaboratively with engineering, UX, and business stakeholders to drive service innovations. The ideal candidate will have a strong background in product management, particularly within healthcare or biotech, and possess exceptional communication and analytical skills. Join a team dedicated to making personalized genetic testing a standard of care and be part of a mission that truly matters.

Benefits

Comprehensive medical plans

Dental and vision plans

401k benefits

Free testing for employees and families

Generous employee referral program

Pregnancy and baby bonding leave

Commuter benefits

Qualifications

• 3-5+ years in product management, preferably in healthcare or biotech.
• Strong analytical mindset and proficiency in BI tools.

Responsibilities

• Identify and define new product opportunities with stakeholders.
• Translate concepts into clear requirements and collaborate with teams.

Skills

Product Management

Communication Skills

Analytical Skills

Agile Development

Problem Solving

Education

Bachelor's Degree

Experience in Healthcare/Biotech

Tools

Salesforce

Twilio

Power BI

Tableau

Job description

At Natera, we’re on a mission to make personalized genetic testing and diagnostics part of the standard of care—empowering earlier, more targeted interventions that lead to longer, healthier lives.

We are seeking a motivated and innovative Product Manager with a passion for designing and delivering high-impact, user-centric solutions. This role is part of Natera’s Digital Product Management team, which partners across the organization to develop technology-enabled tools that improve operational efficiency and elevate the customer experience. You’ll collaborate with engineering, UX, operations, and business stakeholders to drive scalable, sustainable service innovations.

Primary Responsibilities

1. Identify and define new product opportunities in partnership with internal stakeholders, prioritizing those that deliver measurable business value.
2. Translate concepts into clear requirements (PRDs, user stories, user flows) and partner with engineering and UX to bring solutions to life.
3. Lead change management initiatives in collaboration with operational leadership to ensure successful adoption of new features.
4. Define and track KPIs to assess product performance and engagement; analyze data to inform roadmap decisions and identify new opportunities.
5. Collaborate closely with UX, engineering, and QA teams to deliver intuitive, high-quality user experiences.
6. Evaluate potential solutions—balancing “build vs. buy” decisions to optimize impact, speed, and scalability.

Qualifications

1. 3-5+ years of experience in product management; background in healthcare, biotech, healthtech, or customer service preferred.
2. Proven track record of building and launching internal or customer service tools; experience with Salesforce and Twilio is a plus.
3. Ability to dive deep into complex problems and come up with creative, scalable solutions.
4. Highly adaptable and self-motivated; comfortable rolling up sleeves and taking initiative in a fast-paced environment.
5. Exceptional communication and interpersonal skills; experienced in influencing cross-functional teams and building stakeholder alignment.
6. Strong analytical mindset with proficiency in BI tools (e.g., Power BI, Tableau); comfortable using data to drive product strategy.
7. Experience working within an agile development environment; prior success leading remote or distributed engineering teams is a plus.

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.

Remote USA

$115,900 - $144,900 USD

OUR OPPORTUNITY

Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status.

If you are based in California, we encourage you to read this important information for California residents.