Product Manager, Retail E-Commerce

CAVA; Plano (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Bonus and long-term incentives

Unlimited PTO

401k with company contribution

Company-paid STD/LTD/Life

Free CAVA food

Job summary

CAVA is hiring a Product Manager for Retail E-Commerce to own the digital guest experience across our mobile app and website, driving growth through experiments and data-driven decisions.

You will partner across Engineering, UX, Marketing, Loyalty, CRM, and Operations to convert insights into actionable roadmaps, with a focus on conversion, personalization, and order value.

Qualifications

• 4–6+ years of product management experience in retail, restaurant, hospitality, marketplace, consumer e-commerce, mobile app, digital ordering, loyalty, or growth environments.
• Proven ability to drive measurable outcomes through digital product improvements, experimentation, and funnel optimization.
• Strong understanding of the product development lifecycle from discovery to launch, measurement, and iteration.
• Experience collaborating with Engineering, UX, Analytics, Marketing, CRM, Loyalty, and Operations teams.
• Experience with A/B testing, experimentation design, KPI definition, and post-launch measurement.
• Familiarity with analytics tools such as Amplitude, GA4, Looker, Tableau, Power BI, Datadog, Optimizely, LaunchDarkly, or similar platforms.
• Restaurant, food, retail, hospitality, or omnichannel commerce experience is a plus.

Responsibilities

• Own and evolve key areas of the CAVA mobile app and website guest experience, focusing on e-commerce growth, digital ordering, personalization, discovery, and conversion.
• Translate business goals and insights into clear product strategies, roadmaps, and execution plans.
• Identify high-value opportunities across the digital funnel and define problem statements, hypotheses, and success metrics.
• Lead rapid experimentation across app and web experiences from idea to test to outcome.
• Develop and prioritize A/B tests and iterative improvements to increase conversion, AOV, sessions, and engagement.
• Collaborate with Analytics, UX, Engineering, Marketing, CRM, Loyalty, and Operations to build test plans with clear success criteria.
• Build a culture of learning by documenting hypotheses, results, and recommendations for stakeholders.

Skills

Analytical thinking

Ownership mindset

Cross-functional collaboration

Guest-centric mindset

Strategic thinking

Communication

Tools

Amplitude

GA4

Looker

Tableau

Power BI

Datadog

Optimizely

LaunchDarkly

Job description

At CAVA we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together.

We foster a culture built on five core values:

• Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others.
• Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious.
• Act with Agility: We welcome change; it’s the only constant. We embrace, adjust, adapt.
• Passion for Positivity: We greet each day with warmth and possibility.
• Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.

Product Manager, Retail E-Commerce

We’re looking for a high-ownership, guest-obsessed, and analytically sharp Product Manager, Retail E-Commerce to help shape the future of CAVA’s digital guest experience across our mobile app and website.

This role sits at the intersection of guest insights, digital product strategy, rapid experimentation, analytics, UX, engineering, marketing, and restaurant operations. You will identify high-impact opportunities, turn insights into hypotheses, launch tests quickly, measure outcomes rigorously, and scale the experiences that drive meaningful business results.

Success in this role requires someone who is self-led, highly collaborative, commercially minded, and energized by ambiguity. You should be just as comfortable digging into conversion funnels and guest behavior as you are partnering with designers, engineers, marketers, operators, and data teams to bring better digital experiences to life.

What You’ll Do:

• Own and evolve key areas of the CAVA mobile app and website guest experience, with a focus on e-commerce growth, digital ordering, personalization, discovery, and conversion.
• Translate business goals, guest insights, digital analytics, and cross-functional priorities into clear product strategies, roadmaps, and execution plans.
• Identify the highest-value opportunities across the digital funnel, including browse, menu discovery, customization, cart, checkout, reorder, loyalty, and post-order experiences.
• Define clear problem statements, product hypotheses, success metrics, and learning agendas for new features, experiments, and optimizations.
• Balance guest needs, business impact, operational feasibility, technical complexity, and speed-to-market when making product decisions.
• Lead a rapid experimentation practice across CAVA’s app and web experiences, moving quickly from insight to idea to test to measurable outcome.
• Develop and prioritize A/B tests, feature experiments, and iterative improvements designed to increase conversion, average order value, sessions, retention, frequency, and digital engagement.
• Partner with Analytics, UX, Engineering, Marketing, CRM, Loyalty, and Operations to evaluate opportunities and build test plans with clear success criteria.
• Use quantitative and qualitative insights to determine what to scale, iterate, or stop.
• Build a culture of learning by documenting hypotheses, results, recommendations, and next steps in a way that is clear, actionable, and visible to stakeholders.

Guest Insights + Analytics

• Deeply understand CAVA guests, their digital behaviors, pain points, motivations, and ordering needs across app and web.
• Use analytics tools, funnel reporting, guest feedback, usability research, competitive insights, and operational inputs to uncover opportunities.
• Monitor performance trends across key e-commerce metrics, including conversion rate, AOV, traffic/sessions, product engagement, cart abandonment, checkout completion, reorder behavior, and digital sales.
• Partner with Data and Analytics teams to improve tracking, measurement, dashboards, and experimentation readouts.
• Turn complex data into crisp insights, compelling narratives, and clear product recommendations.

Product Delivery + Development Lifecycle

• Lead product discovery and delivery from concept through launch, partnering closely with Engineering, UX, QA, Analytics, Marketing, Loyalty, CRM, Operations, and external partners.
• Write clear product requirements, user stories, acceptance criteria, test plans, launch plans, and stakeholder updates.
• Manage backlog priorities and tradeoffs with urgency, clarity, and discipline.
• Partner with Engineering to understand technical constraints, dependencies, sequencing, and opportunities, including where AI or automation can improve the guest or team experience.
• Ensure launches are high-quality, operationally sound, on-brand, measurable, and built to learn.

Cross-Functional Partnership

• Serve as a trusted product partner to teams across Digital, Technology, Marketing, Culinary, Operations, Finance, Guest Experience, Loyalty, and Data.
• Bring structure and momentum to ambiguous opportunities, aligning stakeholders around the problem, the goal, the test, and the decision.
• Communicate clearly with technical and non-technical audiences, including product updates, experiment results, tradeoffs, risks, and recommendations.
• Build strong relationships across teams and create a collaborative environment where the best ideas can come from anywhere.
• Stay current on retail, restaurant, e-commerce, mobile app, AI, personalization, loyalty, and digital ordering trends, and translate relevant opportunities into practical product ideas for CAVA.

The Qualifications:

Education + Experience

• 4–6+ years of product management experience, preferably in retail, restaurant, hospitality, marketplace, consumer e-commerce, mobile app, digital ordering, loyalty, or growth product environments.
• Proven experience driving measurable business outcomes through digital product improvements, experimentation, funnel optimization, or e-commerce growth.
• Strong understanding of the product development lifecycle, including discovery, requirements, prioritization, delivery, QA, launch, measurement, and iteration.
• Experience working closely with Engineering, UX Design, Analytics, Marketing, CRM, Loyalty, and Operations teams.
• Demonstrated ability to build product roadmaps, manage backlogs, write clear requirements, and make thoughtful prioritization tradeoffs.
• Experience with A/B testing, experimentation design, KPI definition, funnel analysis, and post-launch measurement.
• Comfort working with analytics tools such as Amplitude, GA4, Looker, Tableau, Power BI, Datadog, Optimizely, LaunchDarkly, or similar platforms.
• Strong analytical skills with the ability to translate data into insight, insight into action, and action into measurable impact.
• Familiarity with AI-enabled product capabilities, personalization, automation, recommendation systems, or digital experience optimization is a plus.
• Restaurant, food, retail, hospitality, or omnichannel commerce experience preferred.

Physical Requirements:

• Ability to maintain stationary position to be able to operate a computer and other office equipment
• Must be able to identify, analyze and assess details
• For certain positions, must be able to occasionally move or transport items up to 50 pounds
• Ability to communicate with others and exchange information accurately and effectively
• Constantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicable
• Ability to work in a constant state of alertness and in a safe manner

What we offer:

• Competitive salary, plus bonus and long-term incentives*
• Early Wage Access!
• Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community
• 401k enrollment with CAVA contribution
• Company-paid STD, LTD, Life and AD&D coverage for salaried positions*
• Free CAVA food
• Casual work environment
• The opportunity to be on the ground floor of a rapidly growing brand
• All exempt and non exempt employees are eligible for benefits. Benefits are effective the 1st of the month following 30 days of service and you have until the day before the effective date to enroll. A new hire can enroll in our benefit program by selecting a link that is emailed directly to the new hire at their personal email address once hired.
• Please note that visa sponsorship is not available.
• The posting range is an all cash range.

This job description is not intended to be a comprehensive list of all the duties and responsibilities of the position and such duties and responsibilities may change without notice.

*Indicates qualifying eligible positions only.

CAVA – Joining "A culture, not a concept"

As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information, or any other characteristic protected by federal, state, or local law.