Sr Manager, Technology Deployment

CAVA - Support Center; Washington (District of Columbia); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Bonus and long-term incentives

Unlimited PTO and parental leave

Health, Dental, Vision, Telemedicine,

401k with company match

Food benefits

Casual work environment

Job summary

CAVA is seeking a Senior Technology Operations Manager to lead the Technology Deployment Group and oversee end-to-end deployments for new openings, closings, renovations, and tech initiatives.

You will drive standardization and automation, scale deployments across 100+ locations, and partner with Real Estate, Construction, Operations, and IT to ensure smooth rollouts while minimizing disruption.

Qualifications

• 7+ years in technology deployment or IT operations in multi-location environments.
• 5+ years of management experience leading deployment or field tech teams.
• Experience deploying across 100+ locations (new builds, renovations, refreshes).
• Strong knowledge of restaurant/retail tech stacks (POS, networking, signage, kitchen display).
• Familiarity with ITSM (ITIL) and IT operations best practices.
• Strong leadership, communication, and analytical skills.
• Strategic thinker with process standardization and automation focus.

Responsibilities

• Lead and mentor a team of technology operations professionals, fostering excellence and accountability in deployment execution.
• Own end-to-end technology deployment lifecycle for new openings, closings, renovations, and upgrades.
• Oversee decommissioning and asset recovery for restaurant closings in alignment with IT standards.
• Coordinate deployments for renovations, minimizing downtime and ensuring seamless transitions.
• Plan and execute new deployments across the fleet, including pilot programs and phased rollouts.
• Maintain technology refresh cycles across locations to stay current with standards.
• Develop a strategic deployment roadmap aligned with growth, real estate, and IT strategy.
• Build relationships with Real Estate, Construction, Operations, and IT for coordinated timelines and requirements.
• Manage vendor/integrator relationships and SLAs to ensure quality and timelines.
• Create and refine deployment playbooks, checklists, and processes for repeatable outcomes.
• Deliver deployment metrics and reporting to identify performance and improvement opportunities.
• Champion continuous improvement to increase efficiency and reduce costs.

Job description

Company Profile

At CAVA we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together.

We foster a culture built on five core values:

• Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others.
• Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious.
• Act with Agility: We welcome change; it’s the only constant. We embrace, adjust, adapt.
• Passion for Positivity: We greet each day with warmth and possibility.
• Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.

Sr. Technology Operations Manager, Technology Deployment Group

We are seeking a dynamic and experienced Senior Technology Operations Manager to lead our Technology Deployment Group. The ideal candidate will be responsible for managing all aspects of restaurant technology deployments, including new restaurant openings, closings, renovations, new technology deployments, technology refreshes, and strategic technology initiatives. This role requires a strategic leader who can scale deployment operations to keep pace with CAVA’s aggressive growth trajectory while maintaining consistent quality and minimizing disruption to restaurant operations.

What You’ll Do

• Lead and mentor a team of technology operations professionals, fostering a culture of excellence, accountability, and continuous improvement in deployment execution.
• Own the end-to-end technology deployment lifecycle for new restaurant openings, ensuring all technology systems (POS, networking, digital menu boards, kitchen display systems, security, AV) are installed, configured, tested, and operational on schedule.
• Manage the technology decommissioning process for restaurant closings, ensuring proper asset recovery, data sanitization, and documentation in alignment with CAVA IT standards.
• Oversee technology deployments for restaurant renovations, coordinating with construction, operations, and IT teams to minimize downtime and deliver seamless technology transitions.
• Lead the planning and execution of new technology deployments across the restaurant fleet, including pilot programs, phased rollouts, and full-scale implementations.
• Manage technology refresh cycles across all restaurant locations, ensuring hardware and software remain current, supported, and aligned with CAVA’s technology standards.
• Develop and maintain a strategic technology deployment roadmap that aligns with CAVA’s growth plan, real estate pipeline, and enterprise technology strategy.
• Build and maintain strong relationships with internal stakeholders across Real Estate, Construction, Operations, and IT to ensure seamless coordination of deployment timelines and requirements.
• Manage vendor and integrator relationships for restaurant technology deployments, driving accountability to ensure all contractually agreed service level agreements, timelines, and quality standards are met.
• Establish and refine standardized deployment playbooks, checklists, and processes to ensure consistent, repeatable, high-quality deployments at scale.
• Lead the creation and consistent delivery of insightful deployment metrics and reporting that clearly communicates deployment performance, project status, and identifies opportunities for process improvement.
• Champion continuous improvement initiatives across all deployment processes to increase efficiency, reduce costs, and improve speed-to-open for new restaurant locations.
• Act as an escalation point for critical deployment issues, managing communication and resolution with urgency to protect restaurant opening timelines.
• Partner with the Enterprise Service Management team to ensure deployment-related incidents and service requests are tracked and resolved in alignment with ITSM standards.
• Lead project initiatives related to technology deployments, including planning, execution, budgeting, and monitoring of assigned projects.
• Collaborate with cross-functional business teams to ensure project objectives are met and deployment solutions align with operational needs.

The Qualifications

• 7+ years of experience in technology deployment or IT operations in a multi-location environment, with at least 5+ years of management experience leading deployment or field technology teams.
• Demonstrated experience managing large-scale technology deployments across 100+ locations, including new site builds, renovations, and technology refreshes.
• Strong knowledge of restaurant or retail technology stacks, including POS systems, networking, digital signage, kitchen display systems, and security systems.
• Strong knowledge of ITSM frameworks (e.g., ITIL) and IT Operations best practices.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and analytical skills with the ability to manage multiple concurrent deployment projects.
• Ability to think strategically and drive continuous improvement initiatives.
• Relentless focus on delivering a world-class deployment experience through process standardization, automation, and the streamlining of workflows to reduce friction and drive consistent outcomes.
• Strong verbal and written communication skills. Ability to communicate technical details to both technical and non-technical audiences and at all levels of the organization.
• Detail-oriented mindset, self-directed and able to work with minimal supervision.
• Experience working with restaurant point of sales is a plus.
• Relevant certifications are a plus.

Physical Requirements

• Ability to maintain stationary position to be able to operate a computer and other office equipment.
• Must be able to identify, analyze and assess details.
• For certain positions, must be able to occasionally move or transport items up to 50 pounds.
• Ability to communicate with others and exchange information accurately and effectively.
• Constantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicable.
• Ability to work in a constant state of alertness and in a safe manner.

What we offer

• Competitive salary, plus bonus and long-term incentives*
• Early Wage Access!*
• Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community
• Health, Dental, Vision, Telemedicine, Pet Insurance plus more!
• 401k enrollment with CAVA contribution
• Company-paid STD, LTD, Life and AD&D coverage for salaried positions*
• Free CAVA food
• Casual work environment
• The opportunity to be on the ground floor of a rapidly growing brand
• All exempt and non-exempt employees are eligible for benefits. Benefits are effective the 1st of the month following 30 days of service and you have until the day before the effective date to enroll. A new hire can enroll in our benefit program by selecting a link that is emailed directly to the new hire at their personal email address once hired.
• Please note that visa sponsorship is not available.
• The compensation range posted includes total cash.
• *Indicates qualifying eligible positions only

CAVA – Joining “A culture, not a concept”

This job description is not intended to be a comprehensive list of all the duties and responsibilities of the position, and such duties and responsibilities may change without notice. As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.