Product Manager - Remote within 100 miles of Office Location

CarMax Business Services; Richmond (VA); Remote; USD 80,000 - 110,000; Full time

Job summary

An innovative company is seeking a Manager of Product Management to lead the development of complex products that enhance customer experiences. This role involves creating a strategic product vision and collaborating with diverse teams to ensure successful product launches. The ideal candidate will possess strong analytical skills, a passion for customer empathy, and a knack for effective communication across all levels of the organization. Join a forward-thinking team that values innovation and is committed to providing exceptional service in the automotive industry.

Benefits

Health Insurance

401(k) Plan

Employee Discounts

Paid Time Off

Professional Development Opportunities

Qualifications

• 4+ years in digital Product Management or related field.
• Strong analytical skills to drive data-based decisions.

Responsibilities

• Lead product vision and strategy for large scale products.
• Collaborate with cross-functional teams to drive product launches.

Skills

Strategic Thinking

Communication Skills

Analytical Skills

Agile Methodologies

Customer Empathy

Education

Bachelor's Degree

Master's Degree

Tools

Agile Frameworks

Data Analysis Tools

Job description

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220

CarMax, the way your career should be!

About this job

The role of the Manager, Product Management is to lead discovery and delivery for large scale, complex products that enhance the CarMax shopping and ownership experience. Specifically, this role is responsible for creating a product vision and strategy that supports the Program strategy. In addition, this role is key to setting and achieving objectives and key results within their Product by driving a highly dynamic and multi-disciplinary team to successfully prioritize opportunities and identify actionable solutions.

The person successful in this role will maintain a focus on applying technology to power the end to end customer experience, will work collaboratively across the business, including technology, design and operations, advocating for the product and articulating the customer and business value to multiple levels of the organization. This role requires a strong business acumen, encompassing market dynamics, strategic business considerations, and an intimate understanding of our customers needs, to inform product strategy.

Product Management

• Serve as a Product Manager on a team supporting a large scale, complex Product, driving the vision, strategy, user experience and performance metrics of the product. Ensure Product goals are aligned to the broader Program strategy and identify any contingencies that affect other products.
• Maintain and grow a strong knowledge of the following as it relates to your Product:
  • Customer needs, painpoints and opportunities
  • The business and the stakeholder needs and constraints
  • The retail and automotive industries
  • Market trends, competitive forces, challenges, and nuances
  • How technology is being applied to power the customer experience from purchase through ownership
• Lead a cross-functional teams of engineers, designers, and business owners to drive the launch of a product. Make thoughtful decisions on the fly, constantly clearing roadblocks to getting your product live
• Lead a product discovery team to successfully prioritize opportunities and identify solutions for a large scale, complex Product
• Rationalize and manage an opportunity and product backlog; assign and manage priorities
• Accountable for solutioning and implementation of product launches. Define and monitor performance and metrics post-launch; identify and drive improvement opportunities
• Be an advocate for your product; articulate the customer and business value to leaders in the business. Develop compelling presentations and prototypes to communicate your product vision.
• Maintain strong relationships with key business partners to ensure product plans are aligned with company objectives/plans
  
  

Team and Process Development

• Stay updated with the latest in product management practices and mentor junior team members.
• Drive collaborative innovation amongst the organization, to identify unique solutions to complex problems
• Creates and enhances guidelines, policies, practices and procedures to drive improvements to internal product management and development processes; partner with other product managers to identify opportunity areas and determine best practices
• Play an active in external Product Management, UX, and/or Development communities

Qualifications and Requirements

• Passion for creating innovative solutions for consumers and a strong sense of empathy for our customers, and our associates
• Comfort switching between driving the strategy and going deep to solve complex problems
• A love of evangelizing your product - Strong verbal and written communication skills with demonstrated experience engaging and influencing across varying levels of leadership and evangelizing to stakeholders
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions
• High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously

Education and/or Experience

• Bachelors degree or the equivalent experience in relevant field required, Master’s degree preferred
• 4+ years’ experience in digital Product Management or related field required. E-Commerce or FinTech experience a plus.
• 3+ years’ experience working in an agile environment preferred
• Technical background (software development experience) a plus

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinkingaround the way cars are bought and soldhas helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Ouramazing team of more than 25,000 associates work together to deliver iconic customer experiences.Along the way,we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and areone of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.