Product Manager - Observability & Telemetry NEW

The Briefed; New York (NY); On-site; USD 172,000 - 258,000; Full time

Benefits offered by this job

Competitive base salary

Equity

Healthcare coverage

Professional growth

Work-from-home stipend

Job summary

Vercel seeks a Product Manager, Observability to own the end-to-end strategy and execution roadmap for the observability stack, including Runtime Logs, OpenTelemetry tracing, Web Analytics, Speed Insights, and Telemetry Drains.

Collaborate with Engineering, Design, and PMM to help developers inspect, debug, and monitor web apps across native dashboards and external integrations with Datadog, Sentry, Grafana, Honeycomb, and New Relic.

Qualifications

• 5+ years of progressive product management experience, with significant focus on developer tools, cloud infrastructure, or data-intensive technical platforms.
• Technical Telemetry Expertise: Proven record of shipping technical developer tools. Ability to read trace waterfalls and reason through trace sampling, cardinality limits, data retention costs, and OpenTelemetry standards.
• End-to-End Domain Ownership: Demonstrated experience taking complete ownership of a product domain, converting strategic vision into prioritized engineering backlogs independently.
• Hands-On Data Analytics: Ability to write custom SQL queries to analyze product telemetry, feature adoption, and usage metrics independently.
• Education: Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical industry experience.

Responsibilities

• Define the multi-quarter strategy and execution roadmap for Vercel’s observability platform—covering real-time telemetry ingestion, storage retention, sampling, and debugging UI workflows.
• Partner daily with Engineering and Product Design to translate dense telemetry data into intuitive UI surfaces.
• Decide where Vercel expands native monitoring features versus streaming metrics to partners via OpenTelemetry drains.
• Collaborate with Enterprise customers, Sales, and Solutions Engineering to address data-retention requirements for adoption and expansion.
• Own consumption-based pricing models with Finance and GTM, aligning infra costs with customer value.
• Write SQL queries to extract usage patterns, analyze support escalations, and track KPIs.
• Partner with PMM on feature launches, technical blog posts, documentation, and changelog announcements.

Skills

Product management

Technical telemetry

OpenTelemetry

SQL analytics

Cloud infrastructure

Education

Bachelor's degree in CS/Engineering

Job description

Vercel is the agentic infrastructure company, freeing developers and autonomous AI agents to ship what's next. Trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide, Vercel enables teams to move from idea to production with speed, security, and exceptional developer experience.

As Product Manager, Observability, you will own the end-to-end product strategy and execution roadmap for Vercel’s observability stack, including Runtime Logs, OpenTelemetry (OTel) tracing, Web Analytics, Speed Insights, and Telemetry Drains. You will partner directly with Engineering, Design, and Product Marketing to help developers inspect, debug, and monitor their web applications—both within Vercel’s native dashboards and through external integrations with vendors like Datadog, Sentry, Grafana, Honeycomb, and New Relic. In this high-autonomy role, you will also manage metered, consumption-based pricing and packaging strategies alongside Finance and GTM teams.

Key Responsibilities

• Product Strategy & Roadmap Ownership: Define the multi-quarter strategy and execution roadmap for Vercel’s observability platform—covering real-time telemetry ingestion, storage retention, sampling, and debugging UI workflows.
• Developer Debugging Experience: Partner daily with Engineering and Product Design to translate dense telemetry data (trace waterfalls, log metrics, high-cardinality streams) into intuitive UI surfaces.
• Third-Party Integrations vs. Native Build Strategy: Decide where Vercel expands native monitoring features versus where it streams metrics through OpenTelemetry drains to partners like Datadog, Sentry, Grafana, Honeycomb, and New Relic.
• Enterprise Expansion & GTM Support: Collaborate with Enterprise customers, Sales, and Solutions Engineering to address high-cardinality and data-retention requirements blocking adoption or enterprise expansion.
• Metered Pricing & Packaging: Own consumption-based pricing models with Finance and GTM, aligning infrastructure cost structures (ingestion, retention, bandwidth) with customer value.
• Data-Driven Prioritization: Write SQL queries to extract usage patterns, analyze support escalations, conduct customer interviews, and track adoption KPIs without relying on external analysts.
• Launch Narrative & Product Marketing: Partner with Product Marketing (PMM) on feature launches, technical blog posts, documentation standards, and changelog announcements.

Requirements

Product Management & Technical Infrastructure Depth

• 5+ years of progressive product management experience, with significant focus on developer tools, cloud infrastructure, or data-intensive technical platforms.
• Technical Telemetry Expertise: Proven record of shipping technical developer tools. Ability to read trace waterfalls and reason through trace sampling, cardinality limits, data retention costs, and OpenTelemetry standards.
• End-to-End Domain Ownership: Demonstrated experience taking complete ownership of a product domain, converting strategic vision into prioritized engineering backlogs independently.
• Hands-On Data Analytics: Ability to write custom SQL queries to analyze product telemetry, feature adoption, and usage metrics independently.
• Education: Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical industry experience.

Preferred Qualifications

• Prior PM experience at an observability, APM, or cloud monitoring platform (e.g., Datadog, Grafana, Sentry, Honeycomb), or experience acting as an internal power user of these platforms at enterprise scale.
• Experience building or shipping developer tools tailored for AI agents or autonomous LLM application workflows.
• Hands-on experience structuring and optimizing consumption-based or metered billing models for technical SaaS/IaaS products.

Total Rewards & Benefits

• Compensation & Equity: Competitive base salary package ($172,000 – $258,000 USD) + equity-based compensation + company bonus program eligibility.
• Healthcare & Wellbeing: Inclusive medical, dental, and vision health coverage packages.
• Professional Growth: Dedicated mentorship programs and sponsored travel/tickets to industry events and tech conferences.
• Workspace & Stipends: Complete technical hardware setup + dedicated work-from-home budget to outfit your workspace.
• Time Off: Flexible time off policies.