Solutions Architect

Cleo (US); United States; Remote; USD 140,000 - 200,000; Full time

Benefits offered by this job

Great Healthcare + Dental + Vision

Flexible PTO

Remote work environment

Life-Work balance culture

Job summary

Cleo (US) is seeking a Solutions Architect to act as a supply chain advisor and integration technologist throughout the sales cycle. You will connect customer challenges to Cleo's platform outcomes, tailoring end-to-end integration designs for ERP/WMS/TMS ecosystems and leading AI-enabled POCs and RFI/RFP responses.

You will translate complex architectures into business value for executives, demonstrate ROI in real environments, and collaborate with Sales, Product, and Services to deliver

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 5+ years in a pre-sales, solutions engineering, or customer-facing technical role in B2B SaaS.
• Hands-on experience with EDI and B2B integrations; understand ERP/WMS/TMS.
• Ability to translate architecture to business outcomes for executives.
• Experience articulating AI capabilities to technical and business audiences.
• Familiarity with AI/ML SaaS features is a plus.

Responsibilities

• Function as the supply chain expert, technical lead, trusted adviser through the sales cycle.
• Conduct discovery sessions to gather business and tech requirements, including AI value.
• Translate architecture into business outcomes for C-suite stakeholders.
• Design end-to-end integration architectures for ERP/WMS/TMS and trading partners.
• Demonstrate Cleo solutions via on-site and remote presentations and demos.
• Lead POC scoping and execution with measurable ROI criteria.
• Own technical responses for RFIs/RFPs and differentiate Cleo’s value.
• Be Cleo’s AI subject matter expert in customer conversations.
• Apply AI tools across the sales cycle to accelerate ROI and proofs.
• Collaborate with Product Management on voice-of-the-customer feedback.
• Coordinate with Customer Success and Professional Services for handoffs.
• Build reusable assets, demo scripts, and POC frameworks.

Skills

Supply chain expertise

Technical leadership

Pre-sales / solutions engineering

AI / LLM capabilities

Discovery facilitation

RFI/RFP responses

ERP/WMS/TMS integrations

Executive communications

POC design & ROI

Cross-functional collaboration

Product feedback loop

Education

Bachelor’s degree in CS / CIS or related field

5+ years in pre-sales / solutions engineering

Tools

EDI (X12, EDIFACT)

REST/SOAP APIs

JSON/XML data structures

Cloud/on-prem integration platforms

Job description

Supply chain complexity is accelerating, and the companies that win are the ones who can integrate faster, resolve exceptions before they become problems, and use business-to-business supply chain orchestration as a competitive differentiator. The Solutions Architect is both a supply chain advisor and an integration technologist, equally credible designing the technical architecture and speaking to the operational and financial stakes riding on it. Partnering directly with the Sales team, the Solutions Architect owns the technical narrative from initial discovery through close, connecting the specific supply chain challenges each prospect is trying to solve to the outcomes Cleo's platform can deliver. This is a role for someone who has done this before at a high level, brings their own consultative point of view into every room they walk into, and can establish credibility with every persona in the room, from technical practitioners to the C-suite. They apply the full range of available tools, including AI, in ways that produce better outcomes for prospects and for Cleo.

• Function as the supply chain expert, technical lead, trusted advisor throughout the sales cycle
• Conduct discovery sessions directly with prospective and existing customers to gather business and technology requirements, including identifying where AI-powered capabilities deliver the highest value
• Translate technical architecture into business outcomes for C-suite stakeholders (CTO, COO, VP of Supply Chain)
• Design end-to-end integration architectures tailored to each prospect’s ERP, WMS, TMS, and trading partner ecosystem
• Demonstrate the value of Cleo solutions through presentations and demonstrations on-site and remote
• Assess, scope, and complete POCs to demonstrate measurable ROI in real customer environments, with clear success criteria and minimal turnaround
• Lead the technical response for RFI/RFPs, ensuring Cleo’s value propositions are clearly articulated and differentiated against competitive alternatives
• Serve as Cleo’s AI subject matter expert in customer-facing conversations, articulating how AI capabilities in the platform create competitive advantage for supply chain companies
• Apply AI tools across the sales cycle in ways that reflect seniority and judgment, from sharpening discovery hypotheses and accelerating POC builds to producing documentation and demonstration proof points that would have taken significantly longer otherwise
• Collaborate with Product Management to provide voice-of-the-customer feedback, influencing the roadmap based on market trends and patterns observed across prospect engagements
• Partner with Customer Success and Professional Services to ensure smooth technical handoffs post-close, with clear documentation of customer architecture and agreed use cases
• Contribute to the SA knowledge base by building reusable assets, demo scripts, and POC frameworks that scale pre-sales team capacity

Supply Chain Fluency

This role calls for someone who can operate as both a supply chain advisor and a technical architect, often in the same conversation. The table below outlines what strong looks like across both: understanding a customer's operational reality well enough to advise on it, and designing the integration architecture that actually solves it.

The SA role carries a meaningful AI dimension on two fronts: applying AI tools to do the work of pre-sales at a higher level, and advising prospects on where AI-powered integration capabilities create tangible operational value.

Prerequisites

• Bachelor’s degree in Computer Science, Computer Information Systems, or a related field, or equivalent relevant experience
• 5+ years in a pre-sales, solutions engineering, or customer-facing technical role within a B2B SaaS, iPaaS, EDI, or supply chain software environment
• Hands-on experience with EDI (X12, EDIFACT), B2B integration protocols, and cloud or on-premises integration platforms
• Understanding of core supply chain processes including Order-to-Cash, Procure-to-Pay, and Load Tender-to-Invoice
• Knowledge of B2B integrations including REST/SOAP APIs and JSON/XML data structures
• Demonstrated ability to lead technical discovery, solution design, and POC execution in complex, multi-stakeholder enterprise sales cycles
• Experience articulating AI-powered product capabilities to both technical and business audiences, translating relevant capabilities into measurable ROI
• Preferred: hands-on experience with AI/ML-powered SaaS features including LLM applications, agentic AI workflows, or intelligent automation
• Preferred: familiarity with common supply chain systems (ERP, WMS, TMS) and trading partner ecosystems
• Preferred: experience working at or alongside global consulting firms or systems integrators in a pre-sales or delivery capacity

A few things we have to offer:

• Great Healthcare + Dental + Vision
• Flexible PTO
• Culture of support, encouraging Life-Work balance
• FSA and HSA options
• Employee Assistance Program
• Remote work environment
• Representing a company with 4,000+ clients and a 99% retention rate
• Accelerated title and salary growth potential
• A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at [e-mail].

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Cleo (US) ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.