Product Manager-Loyalty

IRB USA Inspire Resources; Atlanta (GA); On-site; USD 120,000 - 160,000; Full time

Job summary

Inspire Brands is seeking a Product Manager for loyalty who will shape the future of customer experiences across digital and in-restaurant touchpoints. You will translate insights, market trends, and business priorities into a cohesive product roadmap, working with engineering, design, analytics, and marketing to deliver scalable capabilities that improve guest and team member experiences.

You will lead end-to-end lifecycle management, prioritize investments based on customer and business

Qualifications

• Bachelor's degree requirement in business, marketing, CS, or related field.
• 5–7 years of product management practices, agile methodologies, and test-driven development experience.
• Demonstrated thought leadership in solving customer-facing digital experiences.
• Experience collaborating with both business and IT to accomplish objectives.
• Proven track record of driving digital innovation and delivering business goals.
• Experience with loyalty programs is a plus, not required.

Responsibilities

• Drive product strategy and roadmap by identifying opportunities that improve guest experiences and operations.
• Lead end-to-end product strategy and lifecycle management from concept to retirement.
• Partner with brands and enterprise functions to align stakeholders and deliver scalable tech capabilities.
• Design and optimize user-centric experiences, translating needs into scalable requirements and workflows.
• Measure outcomes with KPI management, program planning, change management, and training to maximize impact.

Skills

Data-driven

Stakeholder mgmt

Agile delivery

Digital UX

Restaurant industry

Education

Bachelor's degree in Business, Marketing, Computer Science, or related field

Job description

This Product Manager role will shape the future of loyalty at Inspire Brands by turning customer insights, market trends, competitive intelligence, and business priorities into memorable experiences that drive growth, engagement, and measurable impact. Working across a distinctive portfolio of leading restaurant brands, they will define the loyalty product roadmap, advance program strategy, and bring bold ideas to life across digital and in-restaurant touchpoints. This role sits at the intersection of guest and team member experience, business strategy, and technology. They will lead loyalty initiatives from concept to launch, partnering with engineering, design, analytics, operations, marketing, and business stakeholders to solve complex problems, unlock new opportunities, and deliver scalable capabilities that produce meaningful outcomes. Great candidates are naturally curious, relentlessly customer-focused, and compelling storytellers that bridge insights into actionable strategy. They connect data, insights, customer behavior, and emerging trends to challenge assumptions, make smart tradeoffs, align teams, and elevate loyalty across the organization and customer journey.

RESPONSIBILTIES

• Drive product strategy and roadmap execution by identifying opportunities that improve guest experiences and business operations, prioritizing investments based on customer, business, and performance insights.
• Lead end-to-end product strategy and lifecycle management, defining roadmaps, prioritizing investments, and guiding products from concept through launch, growth, and retirement.
• Partner across brands and enterprise functions to align stakeholders, define solutions, and deliver scalable technology capabilities that meet business objectives.
• Design and optimize user-centric product experiences, translating business needs into scalable solutions, requirements, and workflows that deliver intuitive and effective experiences for administrators, operators, and guests.
• Measure, enable, and continuously improve product outcomes through KPI management, program planning, change management, training, and stakeholder education to maximize business impact and adoption.

EDUCATION AND EXPERIENCE QUALIFICATIONS

• 4 Year Degree and/or Bachelor's Degree Required Minimum: Bachelor's degree in Business, Marketing, Computer Science, or related field
• 5-7 years of experience of product management practices, agile methodologies, and test-driven development experience.
• Demonstrated thought leadership in solving customer-facing digital experience opportunities.
• Demonstrated experience collaborating with both business and IT to accomplish project objectives
• A proven track record of driving digital innovation and delivering outperformance to stated business goals
• Experience working with loyalty and offer programs a plus, but not required

KNOWLEDGE, SKILLS, ABILITIES

• Deep understanding of ecommerce business, consumer mindset, digital user experience, digital design frameworks and processes
• Strong analytical skills and an ability to lead data-driven discussions to drive alignment around prioritization and impact
• Equipped with the digital technical fluency to be capable of understanding technical constraints and prioritizing and discussing tradeoffs between development and business teams
• Knowledge of the range of activities related to the product development lifecycle (e.g. opportunity identification, product discovery, project execution, and post launch performance measurement and management)
• Deep knowledge of agile delivery principles
• Ability to translate data-driven insights, business intent, customer needs, and/or technical direction into clear, concise, well-documented product requirements
• Excellent oral and written communication skills – capable of communicating in a way that conveys a clear understanding of the unique needs of widely varying audiences
• Excellent problem-solving skills – ability to adapt quickly to changing business priorities and overcome unexpected challenges
• Strong project/workflow management, prioritization, and negotiating skills
• Ability to influence cross-functional teams and deliver results; conscientious about meeting project deadlines
• Passion for the restaurant industry and a strong desire to help shape the future at Inspire Brands with entrepreneurial spirit
• Self-starter personality who can operate with minimal supervision

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,400 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants across 55 global markets. In an industry facing increasing disruption, our leaders saw an opportunity to build a restaurant company unlike any other – one that brings together differentiated yet complementary brands and aims to make them stronger than they would be on their own. Found inherently in the purposes of our family of brands, we identified a common thread between our restaurants – the capacity to inspire. From guest experience to career development to community well-being, Inspire plays a role in the lives of millions of people every day. Our brands are diverse, distinctive, and fan favorites. In a sense, you could say we seek those who provide something different than the norm.