Product manager in marketplace

Docplanner; United States; Ibrido; USD 150.000 - 210.000; Tempo pieno

Vantaggi offerti da questo lavoro

Restaurant card

Transportation card

Kindergarten

Training tax savings

Private healthcare plan for you and a%

Descrizione del lavoro

Docplanner is the leading patient-doctor marketplace in many markets, connecting over 100 million patients monthly with care providers. We drive product-led growth by optimizing rankings, matching, and paid visibility products, using AI tools to accelerate discovery and execution.

You will co-own core metrics like retention and churn, partner with Success and Marketing, and shape cross-market strategies, with a flexible hybrid work model centered around our Barcelona hub and international teams.

Competenze

• 5+ years of Product Management experience in digital consumer or marketplace products.
• Fluent with SQL and able to query large datasets.
• Strong product thinking with clear link to business outcomes.
• Experience owning retention, churn, engagement metrics in a two-sided marketplace.

Mansioni

• Co-own core success metrics for the marketplace customer base: retention, churn, and the reduction of zero-UB doctors.
• Partner with Customer Success and Patient Marketing to onboard through renewal and align profiles with bookings.
• Design differentiated success journeys for different customer segments, specialties, and maturity levels.
• Own the business logic that governs how doctors and clinics are ranked, matched, and surfaced across marketplace search and listings.
• Balance patient experience and doctor outcomes with commercial objectives and define guardrails for balance.
• Define evaluation frameworks, success metrics, and experiments to improve ranking quality.
• Own the roadmap and business logic for paid visibility products (First Class and Media360).
• Use SQL and analytics tools daily to size opportunities and validate decisions; build dashboards and experiments.

Conoscenze

Product Management

SQL

Analytics

AI tools

Cross-functional collaboration

Stakeholder management

Descrizione del lavoro

Описание:

At Docplanner, we run the #1 patient-doctor marketplace in most of the markets where we operate, connecting over 100 million patients every month with the doctors and clinics who care for them. Our mission is simple: to help people live longer, healthier lives.

Задачи:

Co-own the core success and health metrics for the marketplace customer base: retention, churn and the reduction of zero-UB doctors. Partner with Customer Success and Patient Marketing to set doctors up for success from onboarding through renewal, closing the loop between how a profile is configured and the bookings it generates. Design differentiated success journeys for different customer segments, specialties, and maturity levels. Own the business logic that governs how doctors and clinics are ranked, matched, and surfaced across marketplace search and listings. Balance patient experience and relevance against doctor outcomes and commercial objectives, and define the guardrails that keep that balance healthy. Define evaluation frameworks, success metrics, and experiments to measure and continuously improve ranking quality. Own the roadmap and business logic for our paid visibility products, including First Class (premium placement) and Media360 (managed patient-acquisition media). Make the value of these products transparent to customers, so the ROI is obvious and repeatable. Use SQL and analytics tools daily to answer your own questions, size opportunities, and validate decisions - without waiting on someone else to pull the numbers. Instrument products well, define the metrics that matter, and build the dashboards and experiments the team runs on. Drive an experimentation culture: form hypotheses, run A/B tests, read the results honestly, and iterate. Use AI tools such as Claude, Claude Code, Cursor, and AI prototyping tools daily to accelerate discovery, prototyping, PRD creation, and execution. Move quickly from research and discovery to validation, launch, and iteration using AI-assisted workflows. Work closely with Customer Success, Patient Marketing, Engineering, Data, Design, and country teams to deliver impact across markets. Use qualitative and quantitative research to inform decisions and optimise customer outcomes. Help evolve our marketplace and AI-native product practices and level up the wider product organisation.

Требования:

5+ years of Product Management experience building digital consumer or marketplace products. Strong product thinking and a user-centric mindset, paired with the commercial instinct to connect product decisions to business outcomes. Excellent communication and stakeholder-management skills across both commercial and technical audiences. Experience working cross-functionally with Engineering, Design, and Data teams. Extreme ownership, comfortable operating in ambiguity and shaping products in emerging spaces. Fluent with SQL and comfortable querying large datasets to explore, size, and validate opportunities independently. Proven ability to translate business logic into ranking, scoring, or matching logic – and to reason clearly about the trade-offs. Strong analytical and experimentation skills; you make decisions from data and can defend them. Strong grasp of the metrics that drive a subscription marketplace: churn, retention, engagement, activation, ARPU, and lifetime value. Experience owning or moving retention and engagement metrics for a customer base, not just shipping features. Understanding of two-sided marketplace dynamics and the tension between supply-side outcomes and consumer experience. Strong AI-native product mindset, with hands-on experience using AI tools in daily product workflows. Ability to move quickly from research and discovery to execution and launch. Будет плюсом: Experience with search, ranking, relevance, recommendation, or matching systems; Experience with pricing, monetisation, or visibility / ads products in a marketplace; Experience owning customer success, retention, or supply-growth outcomes in partnership with commercial teams; Background in healthcare, healthtech, wellness, or patient-engagement products; Experience building AI products powered by LLMs or conversational interfaces, including chat evaluation and prompt optimisation

Условия:

• A salary adequate to your experience and skills.
• Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings.
• Remote or hybrid work model with our hub in Barcelona.
• Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly).
• Summer intensive schedule during July and August (work 7 hours, finish earlier).
• 23 paid holidays, with exchangeable local bank holidays.
• Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).
• Private healthcare plan with Adeslas for you and subsidized for your family (medical and dental).
• Access to hundreds of gyms for a symbolic fee in partnership for you and your family with Wellhub.
• Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.
• Free English and Spanish classes.