Product Manager Graduate (Sales and Operations Management Platform) - 2027 Start

TikTok; San Jose (CA); On-site; USD 123,000 - 184,000; Full time

Job summary

TikTok is seeking new grads to join the Client Incentive team, which builds the global incentive platform powering billions in advertising incentives. You will help design policies, configure incentives, enroll customers, track execution, settle, govern, and provide transparency for advertisers and agencies across regions.

As a graduate, you will pursue bold ideas, tackle complex challenges, and unlock growth with onboarding by year end.

Qualifications

• Bachelor's degree in computer science or related discipline.
• Strong analytical and structured problem‑solving skills.
• Excellent communication skills with the ability to collaborate across technical and business teams.
• Comfortable working with data and ambiguity in a fast‑paced environment.
• Passion for building products that improve operational efficiency and customer experience.
• Proficiency in Chinese and English to collaborate with global partners.

Responsibilities

• Build products that support the end-to-end incentive lifecycle, including policy configuration, enrollment, execution, settlement, and reporting.
• Analyze complex business workflows and identify opportunities to improve automation, usability, and operational efficiency.
• Work with cross-functional teams to define product requirements and drive product execution from concept to launch.
• Leverage AI technologies, including LLMs and workflow automation, to improve policy understanding, issue diagnosis, and operational productivity.
• Use data to identify customer pain points, measure product impact, and prioritize product investments.
• Partner with global stakeholders across North America, Europe, APAC, and LATAM to deliver scalable platform capabilities.

Skills

Analytical thinking

Communication skills

Bilingual Chinese & English

Education

Bachelor's degree in computer science or related field

Job description

Responsibilities

The Client Incentive team builds the global incentive platform powering billions of dollars of advertising incentives across TikTok’s worldwide advertising business.

Our products enable policy design, incentive configuration, customer enrollment, execution tracking, settlement, governance, and customer transparency for advertisers and agencies across multiple regions. As AI reshapes enterprise software, we are building the next generation of intelligent incentive systems that help users understand policies, diagnose issues, automate operations, and make complex incentive programs more transparent and scalable. We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume. Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

• Build products that support the end-to-end incentive lifecycle, including policy configuration, enrollment, execution, settlement, and reporting.


• Analyze complex business workflows and identify opportunities to improve automation, usability, and operational efficiency.


• Work with cross-functional teams to define product requirements and drive product execution from concept to launch.


• Leverage AI technologies, including LLMs and workflow automation, to improve policy understanding, issue diagnosis, and operational productivity.


• Use data to identify customer pain points, measure product impact, and prioritize product investments.


• Partner with global stakeholders across North America, Europe, APAC, and LATAM to deliver scalable platform capabilities.

Qualifications

• Individuals who are completing or have recently completed a Bachelor's degree in computer science or a related discipline.


• Strong analytical and structured problem‑solving skills.


• Excellent communication skills with the ability to collaborate across technical and business teams.


• Comfortable working with data and ambiguity in a fast‑paced environment.


• Passion for building products that improve operational efficiency and customer experience.


• Proficiency in Chinese and English is required to collaborate with global partners, including Engineering teams based in Mandarin‑speaking regions. These interactions include leading and participating in meetings that are conducted in Chinese as well as corresponding in chat or emails.

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $122574 - $184000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;


• Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and


• Exercising sound judgment.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an \"Always Day 1\" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request