Product Manager - Endpoint Management

NinjaOne; North Carolina; Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) plan

Unlimited PTO

Hybrid remote

Job summary

NinjaOne is expanding its Endpoint Management Product team and seeking a Product Manager to help shape the foundational capabilities of our platform. You’ll work with PMs to define roadmaps, partner with engineering and design, and translate customer needs into high-impact features for efficient endpoint management.

You’ll collaborate to deliver automations, policies, agents, and dashboards, ensuring a cohesive platform.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of IT or technical experience in IT helpdesk, MSP, or internal IT.
• 2+ years of Product Management experience in an RMM/Endpoint Management role.
• Strong ability to translate customer needs into product requirements.
• Excellent written and verbal communication; collaborative across PMs and engineers.

Responsibilities

• Define and evolve the vision for core endpoint management capabilities.
• Own core platform roadmap and prioritize opportunities to maximize customer value.
• Drive direction for features like automations, policies, agent behavior, and configuration models.
• Collaborate with engineering, design, support, and stakeholders from concept to delivery.
• Engage with customers and MSPs to translate insights into product improvements.
• Write clear product requirements and iterate based on feedback and usage data.
• Ensure platform capabilities work cohesively across NinjaOne.

Skills

Product Management

RMM / Endpoint experience

Communication skills

Data-informed decisions

Stakeholder influence

Education

Bachelor's degree in Computer Science / IT or related field

Job description

Description

About the Role

We are growing and expanding our Endpoint Management Product team and are looking for a Product Manager to join a group of PMs working together on the foundational capabilities that power NinjaOne’s endpoint management platform. This role reports to the VP, Product Management and operates as part of a highly collaborative PM team focused on building and evolving the core building blocks of endpoint management.

This role covers core platform capabilities such as Automations/Scripting, Policies, Agents, Device/Organizational dashboards, and other foundational features that underpin everything customers do in NinjaOne. While these capabilities are deeply technical in nature, this is a product role focused on defining the right features, workflows, and abstractions that allow IT teams and MSPs to manage endpoints efficiently, safely, and at scale.

You will work closely with engineering, design, and cross-functional partners to shape product direction, define roadmaps, and deliver high-impact endpoint management capabilities. You’ll also collaborate closely with other Product Managers to ensure NinjaOne continues to lead the market in how modern endpoint management platforms are designed, used, and evolved.

If you enjoy building core product capabilities, working close to real-world IT use cases, and helping define what “great” looks like in endpoint management, we’d love to hear from you.

Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, IL, KS, ME, MA, MD, NJ, NC, NY, OH, OR, TN, TX, VA, & WA.

What You’ll be Doing

• Product Vision & Leadership Help define and evolve the vision for NinjaOne’s core endpoint management capabilities, ensuring we continue to lead the market in functionality, usability, innovation and flexibility.
• Roadmap & Prioritization Contribute to and own key parts of the core platform roadmap. Evaluate opportunities, set priorities, and make trade-offs that deliver the most value to customers and the business.
• Endpoint Management Capabilities Drive product direction for core features such as automations, policies, agent behaviour, configuration models, and other foundational capabilities used across the platform.
• Cross-Functional Collaboration Work closely with engineering, design, support, and other stakeholders to bring new capabilities from concept to delivery, ensuring features are well-defined, usable, and solve real customer problems.
• Customer & Market Insight Engage with customers, MSPs, and internal teams to understand how endpoint management is used in practice. Translate those insights into product improvements and new capabilities.
• Product Craft & Execution Write clear product requirements, define workflows and edge cases, and ensure features are delivered to a high standard. Iterate based on feedback and usage data.
• Platform & Ecosystem Thinking Ensure core platform capabilities work cohesively across NinjaOne and enable other product areas to build on top of them effectively.
• Other duties as needed

About You

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 5+ years of experience in IT or technical roles such as managing or working in an IT helpdesk, at an MSP, or in an internal IT team.
• 2+ years of Product Management experience in an RMM/Endpoint Management role
• Background in system administration, such as:
• Windows, macOS, or Linux administration
• Endpoint management, device configuration, automation, or scripting
• Experience in MSP, internal IT, or infrastructure-focused roles
• Deep understanding of how IT teams manage endpoints in real-world environments.
• Comfortable working closely with engineers and understanding technical concepts without needing to write production code.
• Proven ability to take product features from idea to delivery and iterate based on customer feedback.
• Strong written and verbal communication skills.
• Data-informed decision maker who balances customer needs, product quality, and business priorities.
• Able to influence and align stakeholders without formal authority.
• Experience working in a collaborative, multi-PM environment is a plus.
• Must be able to work Eastern Time zone hours, with a mandatory start time of 8:00 AM ET

About Us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love

We are a collaborative, kind, and curious community.

We honor your flexibility needs with full-time work that is hybrid remote.

We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.

We help you prepare for your financial future with our 401(k) plan.

We prioritize your work-life balance with our unlimited PTO.

We reward your work with opportunity for growth and advancement.

Additional Information

This position is NOT eligible for Visa sponsorship.

• Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.

Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision insurance, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, Maryland, New Jersey or Washington the base salary hiring range for this position is $150,000 to $200,000 per year.

For roles based in New York, the base salary hiring range for this position is $150,000 to $200,000 per year.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.