Product Manager: Digital Ops & Live Experience

IRB USA Inspire Resources; Atlanta (GA); On-site; USD 120,000 - 160,000; Full time

Job summary

Inspire Brands is seeking a Product Manager to own and continuously improve digital products powering Inspire Brands’ technology ecosystem across a portfolio of leading restaurant brands. You will partner with Engineering, Technology Operations, Support, and Business stakeholders to prioritize and resolve production issues and translate learnings into roadmap improvements.

This role requires strategic thinking with strong execution in a fast-paced environment, blending Agile with AI-enabled

Qualifications

• Minimum: 4 year degree in business, Marketing, CS, or related field.
• Minimum: 7+ years in product management and Agile methodologies.
• Experience collaborating with business and IT to accomplish project objectives.
• Proven track record delivering digital innovation and outperforming stated goals.

Responsibilities

• Provide product leadership for the team responsible for production issues, prioritization, resolution and continuous improvement of digital products.
• Serve as the primary product escalation point for production incidents, partnering with Engineering to drive prioritization, resolution, and continuous improvement.
• Lead cross-functional team of senior leaders and business teams to assess and define robust solution requirements.
• Design and optimize user-centric product experiences, translating business needs into scalable solutions and workflows.
• Lead decision-making during live incidents by assessing guest impact, business risk, and technical tradeoffs.
• Ensure timely, transparent communication with stakeholders during production incidents.
• Lead post-launch hypercare activities for new digital capabilities, including monitoring and rapid fixes.
• Translate production learnings into prioritized roadmap items and backlog enhancements.

Skills

Product leadership

Cross-functional teamwork

Agile methodologies

Data-driven decisions

AI-enabled product development

Digital experience

Education

Bachelor's degree in business/CS

Job description

Inspire Brands is seeking a Product Manager to own and continuously improve digital products powering Inspire Brands’ technology ecosystem across a portfolio of leading restaurant brands. You will partner with Engineering, Technology Operations, Support, and Business stakeholders to prioritize and resolve production issues and translate learnings into roadmap improvements.

This role requires strategic thinking with strong execution in a fast-paced environment, blending Agile with AI-enabled