Product Manager Digital Commerce & Customer Experience

Rose International; Kissimmee (FL); Hybrid; USD 110,000 - 118,000; Full time

Job summary

Rose International is seeking a Lead Product Manager for Digital Commerce & Customer Experience in Celebration, FL. This hybrid role focuses on shaping digital strategies, improving guest experiences, and driving online conversions for a global brand.

You will collaborate with Marketing, Sales, Technology, Design and Analytics to prioritize the digital roadmap and deliver capabilities that meet KPIs and business goals. A Bachelor's degree and 5+ years in digital product management are required.

Qualifications

• 5+ years experience in the digital industry.
• Minimum 7 years of product management experience in digital customer experience for a global or national brand(s), working with technology, design, project management, business and user experience teams.
• Lead others to solve complex problems; uses sophisticated analytical thought to exercise judgement and identify innovative solutions.

Responsibilities

• Gather requirements for all aspects of a project, collaborating with all impacted teams including creative and technology for agreement.
• Drive implementation of a business digital and technology roadmap by ensuring the development teams understand the product goals and priority.
• Document features by translating the product concepts into user stories, epics and other appropriate product deliverables.
• Primary representative for product management in all daily activities related to the roll‑out of a product/enhancement.
• Support defect triage activities by working with technical, creative and production teams to identify cause through resolution.
• Communicate with partners of multiple levels across Digital & Technology and the broader Disney organization.

Skills

Agile

Analytical Skills

Implementation

Education

Bachelor's Degree

Job description

Date Posted: 09/17/2026

Hiring Organization: Rose International

Position Number: 507700

Industry: Media and Entertainment

Job Title: Product Manager Digital Commerce & Customer Experience

Job Location: Celebration, FL, USA, 34747

Work Model: Hybrid

Work Model Details: Hybrid: 2 days onsite per week - subject to change

Shift: General working hours

Employment Type: Temporary

FT/PT: Full-Time

Estimated Duration (In months): 18

Min Hourly Rate($): 80.00

Max Hourly Rate($): 86.00

Must Have Skills/Attributes: Agile, Analytical Skills, Implementation

Experience Desired: Experience in the digital industry (5+ yrs); Product management experience in digital customer experience for a global or national brand (5+ yrs); Experience with innovative and emerging technologies (5+ yrs)

Required Minimum Education: Bachelor’s Degree

**C2C is not available**

Job Description

The Lead Product Manager is responsible for managing the strategic direction of technology and digital experience for the Client Cruise Line business. Reporting to the Senior Manager of Product Management, the Lead Product Manager collaborates with leadership to establish and execute commercial strategies across latest technologies.

Key Areas Of Focus Include

• Working with multiple products, teams, and interdisciplinary leaders in such areas as line of business Marketing, Sales, Technology, Operations, Project Management, Design, and Analytics to bring strategies to market that support business opportunities and enhance the digital Guest experience and increase online conversions and revenue.
• Developing product strategies and implementation of capabilities and tactics that align with our strategic priorities, key performance indicators, and objectives & key results as defined by the business and our Technology & Digital organization.
• Monitoring business and digital trends, Guest behaviors and expectations, emerging technologies and competitive intelligence to establish and prioritize the digital roadmap.
• Cultivate a strong understanding of key performance indicators and regularly analyze weekly reports to detect trends and identify opportunities for enhancing digital performance.

Required Education

• Bachelor's Degree or equivalent experience

Required Basic Qualifications

• 5+ years experience in the digital industry
• Minimum 7 years of product management experience in digital customer experience for a global or national brand(s), working with technology, design, project management, business and user experience teams.
• Lead others to solve complex problems; uses sophisticated analytical thought to exercise judgement and identify innovative solutions.
• Ability to use hard data to form assumptions and develop business cases.
• Experience presenting out on Product performance and success of programs.
• Ability to think strategically and guide ideas into action with a willingness to take personal initiative.
• Experience collaborating with and achieve results through partnerships with others and the capability to interact within all leadership levels.
• Experience identifying technical, user and business issues in a organization. Experience with Agile software development methodology.
• Consumer digital commerce platform experience is preferred but not required.

Preferred Qualifications

• Entrepreneurial mindset, proactive thinker with the ability to thrive in an often ambiguous, fast-paced environment.
• Strong analytical and financial skills.
• Experience with innovative and emerging technologies.

Responsibilities

• Work to gather requirements for all aspects of a project, collaborating with all impacted teams including creative and technology for agreement.
• Drive implementation of a business digital and technology roadmap by ensuring the development teams understand the product goals and priority.
• Document features by translating the product concepts into user stories, epics and other appropriate product deliverables (e.g., project briefs, scope/requirement documents, Guest prioritized needs, etc.).
• Primary representative for product management in all daily activities related to the roll‑out of a product/enhancement, serving as an important resource for the team, escalating to leadership.
• Support defect triage activities by working with technical, creative and production teams to identify cause through resolution, providing support and escalation for blockers/impediments.
• Communicate with partners of multiple levels across Digital & Technology and the broader Disney organization through several mediums (ie. presentations, email, formal/informal meetings).
• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).