Product Manager, Digital Assets, Stablecoins

Charles Schwab; San Francisco (CA); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Paid time off and sabbatical after 5+年

Parental leave and family benefits

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab is building a crypto offering for retail clients. This Senior Manager will drive strategy, execution, and UX for our stablecoin products, collaborating across Trading Services, Retail Digital, Schwab Technology Services, and Operations to deliver customer-focused experiences.

Post-launch, improve the client experience while optimizing revenue and risk. You will partner with legal and compliance, design teams, and marketing to shape go-to-market plans and operational processes.

Qualifications

• Extensive experience in retail online brokerage or cryptocurrency product roles.
• Knowledge of on-chain products incl. stablecoins, DeFi, crypto trading, transfers.
• Experience developing digital asset product experiences related to stablecoins.
• Solid understanding of digital assets, blockchain networks, and related tooling.

Responsibilities

• Partner with Product Lead to develop the product vision, strategy, and roadmap for stablecoin products and work with Trading Services, Retail Digital, Schwab Technology Services, Bank & Trust Services, Operations, Finance, and Client Service & Support to deliver it.
• Contribute to the execution and delivery of stablecoin experiences and ensure they complement other Schwab crypto, brokerage, and bank products.
• Refine the product roadmap and priorities by managing backlog and defining enhancements based on customer value, feasibility, viability, and usability.
• Drive business analysis on new product experiences/features by partnering with SMEs to conduct process mapping, requirements documentation, and use case modeling.
• Act as a utility player to support ad-hoc tasks across discovery, product strategy, delivery, and measurement.
• Use data to drive user insights and inform decisions.
• Partner with content strategy and design teams to get new content and designs approved by legal and compliance.
• Collaborate with operations to form key operational processes supporting crypto business.
• Work with marketing to drive crypto product awareness, engagement, and adoption, and to define go-to-market plans.
• Monitor developments in crypto space and coordinate with Legal and Risk on regulatory changes to iterate on stablecoins.

Skills

Stablecoin product

Crypto & blockchain knowledge

Cross-functional collaboration

Product strategy

Data-driven decision making

Regulatory awareness

Delivery of customer-focused product

Attention to detail

Strategic thinking

Tools

Block explorers

Job description

Your opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Charles Schwab's Digital Assets business unit is building a crypto offering for retail clients. This offering will complement and integrate with the existing extensive range of products at Schwab, including our trading platforms, research and analysis tools, award-winning educational resources, a financial news and content network, and service and relationships tailored to trader clients’ needs.

Within Digital Assets, this opening reports into the Product Team that is accountable for various crypto client experiences and services including account enrollment, money movement, crypto trading, and crypto transfers.

Job Summary

This Senior Manager role will be responsible for driving key aspects of the strategy, execution, and user experience around our stablecoin offerings. Post-launch, this role will manage improving the client experience by iterating on a range of capabilities for our stablecoin products, including enhancements and product extensions, while optimizing for revenue, risk management, and the overall value of the offering, consistent with Schwab's 'through the client's eyes' strategy.

Role

This role involves collaboration and cross-functional work across many services and business lines; engaging partners at all levels to develop strategies to maximize the value of the cryptocurrency transfers and on-chain experiences for both clients and Schwab. Core accountabilities include:

• Partnering with the Product Lead to develop the product vision, strategy, and roadmap for our stablecoin products and work closely with the key partners including Trading Services, Retail Digital, Schwab Technology Services, Bank & Trust Services, Operations, Finance, & Client Service & Support to deliver it.


• Contribute to the execution and delivery of our desired stablecoin experiences and ensure they are complementary to other cryptocurrency, brokerage, and bank products at Schwab


• Help refine the product roadmap and priorities by managing opportunity backlog and defining enhancements/changes to the stablecoin product based on customer value, feasibility, viability, and usability


• Drive business analysis on new product experiences/features by partnering with SMEs across product, business, operations, and technology to conduct process mapping, requirements documentation, and use case modeling to help convey opportunities to delivery teams


• Act as a utility player and step in when needed to support ad-hoc tasks across discovery/product strategy, delivery, and measurement of the product


• Use data effectively to help drive user insights and inform product decisions


• Partner with content strategy and design teams to support the process of getting new content and designs approved by legal and compliance


• Partner with operations teams to help drive the formation of key operational processes and programs supporting the crypto business


• Partner with marketing to help drive crypto product awareness, engagement, and adoption, and to develop and define go to market plans that support


• Proactively monitor developments in the cryptocurrency and digital asset space, including alignment with Legal and Risk on the evolving regulatory landscape, and formulate recommendations for changes/enhancements/extensions to stablecoins and their use cases

Qualifications

• 5+ years' experience working in the retail online brokerage or cryptocurrency industry in a product, strategy, or operations role


• Extensive knowledge of on-chain products including stablecoins, DeFi, crypto trading, crypto transfers, and more


• Established history of developing or supporting development of digital asset product experiences around related to stablecoins


• Robust knowledge of digital assets and cryptocurrency, with a focus on various commonly held assets and their respective blockchain networks, as well as important tools like block explorers.


• Passion to learn and engage with digital assets, cryptocurrency, stablecoins and the blockchain ecosystem


• Experience creating and maintaining perspective on strategic implications of key developments in the external environment, industry trends and competitor actions


• Demonstrated experience delivering high impact customer facing product experiences


• A deep knowledge and admiration for the fundamental principles of product management


• A keen eye for delightful product design


• Strong interpersonal and influencing skills, especially in cross-functional teams


• Ability to articulate product vision and objectives in written and verbal forms


• High attention to detail, sense of urgency and proactiveness


• Comfort dealing with ambiguity in a dynamic and fast-paced work environment


• Experience optimizing operational processes


• Personally and professionally aligned with Schwab's vision and values, and a deep interest in financial services and cryptocurrency

What's in it for you

At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration- so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

• 401(k) with company match and Employee stock purchase plan


• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions


• Paid parental leave and family building benefits


• Tuition reimbursement


• Health, dental, and vision insurance