Product Manager — Deployment & Onboarding

KODE Labs; Detroit (MI); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Bonus program

Career development program

Flexible PTO

Team events

Friendly environment

Job summary

KODE Labs in Detroit, Michigan, is seeking a Product Manager — Deployment & Onboarding to streamline how customers move from contract signing to a successful, value-generating deployment.

You will own the product experience across site readiness, integration, data collection, configuration, commissioning, validation, training, and handoff, turning deployment lessons into scalable capabilities.

Qualifications

• 5+ years of Product Management experience with enterprise software or complex implementations.
• Experience in smart buildings, building automation, HVAC, energy management, or facility operations.
• Understanding of building management systems, equipment, sensors, controls, and operational data.
• Experience improving complex processes and converting manual workflows into scalable solutions.
• Strong technical literacy across integrations, data mapping, networking, and permissions.
• Ability to work with facility operators, controls engineers, software teams, and customer stakeholders.

Responsibilities

• Own the roadmap for deployment, implementation, and customer onboarding.
• Map and improve the customer journey from contract signing through go-live.
• Work with customers, facility teams, implementation specialists, and Engineering to identify deployment challenges.
• Improve data collection, mapping, validation, and configuration for building and equipment.
• Build tools and workflows to reduce manual effort and improve deployment predictability.
• Define readiness requirements, responsibilities, dependencies, and escalation paths.
• Support complex deployments and create reusable product solutions.
• Track KPIs such as go-live time, data completeness, deployment quality, and customer satisfaction.

Skills

Product management

enterprise software

complex implementations

building automation

data mapping

technical literacy

stakeholder coordination

Job description

KODE Labs is seeking a full-time Product Manager — Deployment & Onboarding to improve how customers move from contract signing to a successful, value-generating deployment.

You will own the product experience across site readiness, building-system integration, data collection, configuration, commissioning, validation, training, and customer handoff. You will turn lessons from individual deployments into scalable product capabilities and repeatable processes.

WHAT YOU WILL DO

• Own the roadmap for deployment, implementation, and customer onboarding.
• Map and improve the customer journey from contract signing through go-live.
• Work with customers, facility teams, implementation specialists, and Engineering to identify deployment challenges.
• Improve how building, equipment, and operational data is collected, mapped, validated, and configured.
• Build tools and workflows that reduce manual effort and improve deployment predictability.
• Define readiness requirements, responsibilities, dependencies, and escalation paths.
• Support complex deployments and identify opportunities to create reusable product solutions.
• Track KPIs such as time to go live, data completeness, deployment quality, manual effort, and customer satisfaction.

Requirements

• 5+ years of Product Management experience with enterprise software or complex implementations.
• Experience in smart buildings, building automation, HVAC, energy management, or facility operations.
• Understanding of building management systems, equipment, sensors, controls, and operational data.
• Experience improving complex processes and converting manual workflows into scalable solutions.
• Strong technical literacy across integrations, data mapping, networking, and permissions.
• Ability to work with facility operators, controls engineers, software teams, and customer stakeholders.

NICE-TO-HAVES

• Experience with commissioning, controls engineering, energy services, or solutions engineering.
• Familiarity with BACnet, Modbus, Niagara, MQTT, or similar technologies.
• Experience with HVAC optimization, fault detection, or building analytics.
• Competitive salary based on experience
• Discretionary Bonus Program
• Career Development Program and opportunities to grow within the company
• Flexible Paid Time Off
• Dynamic team and challenging projects
• Custom-tailored onboarding experience
• Welcoming and friendly work environment
• Social events and team activities

JOIN THE TEAM

KODE Labs is a real estate technology company founded in 2017 with a mission to change the way people, buildings, and systems operate. Headquartered in Detroit, Michigan, we are a driving force behind the adoption of smart building technology. To scale our presence across numerous cities and countries, we depend on our team of talented, ambitious people who go above and beyond to create value for our clients. When you join the KODE Labs team you can create your own career. Whether you have years of experience or are just starting, we help you realize your full potential and achieve your goals. If KODE Labs sounds like the place for you, we’d love to hear your story,