Product Manager, Customer Experience & AI

DXC Technology; Virginia (MN); Remote; USD 114,000 - 212,000; Full time

Job summary

A leading company in IT services seeks a Product Manager for Customer Experience & AI. You'll shape the user experience for the OASIS platform, focusing on creating AI-enhanced interfaces for enterprise customers. Ideal candidates will have a strong background in product management and UX design, with a commitment to improving customer satisfaction through innovative solutions.

Benefits

Health, dental, and vision insurance

Employee wellness programs

Life and disability insurance

Retirement savings plan

Paid holidays and time off

Qualifications

• 5+ years of product management experience with customer-facing products.
• Experience with analytics dashboards or performance monitoring tools.
• Familiar with UX frameworks and performance best practices.

Responsibilities

• Define the onboarding experience for the OASIS platform.
• Lead the development of UI components that indicate performance metrics.
• Translate customer feedback into actionable product requirements.

Skills

UX driven product design

Cross-functional leadership

User centric mindset

GenAI features integration

Agile product development

Education

Bachelor's Degree

Job description

Product Manager, Customer Experience & AI

Join to apply for the Product Manager, Customer Experience & AI role at DXC Technology

Product Manager, Customer Experience & AI

Join to apply for the Product Manager, Customer Experience & AI role at DXC Technology

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Job Description

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Job Description

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

This role owns the external user experience for the OASIS platform, our next-generation AI enabled digital operations solution. This role is responsible for crafting intuitive, value driven, and AI enhanced interfaces that empower enterprise customers to monitor, manage, and optimize their IT environments.

The ideal candidate is passionate about UX driven product design, understands the enterprise user journey, and thrives at the intersection of technology, design, and business outcomes. You'll work closely with cross-functional teams to deliver a seamless, impactful customer experience across web and mobile.

Key Responsibilities

• Define the “day one” onboarding and operational experience for customers using the OASIS platform, setting the tone for long term engagement and value realization
• Lead the development of modular, persona-based UI components that provide visibility into key performance indicators such as health, performance, cost, risk, and compliance
• Integrate GenAI powered features that enhance usability, including dynamic content, contextual suggestions, and AI copilots that help users navigate and act with confidence
• Translate customer goals and feedback into clear, actionable product requirements across responsive web and mobile environments
• Partner closely with UX design, engineering, data science, and customer facing teams to refine the customer journey and ensure product market fit
• Embed agentic AI interactions that reduce friction and simplify complex operational tasks, requiring minimal user training or configuration
• Develop and maintain a product roadmap aligned with DXC’s strategic vision, customer needs, and market trends.
  
  

Desired Qualifications

• 5+ years of product management experience with a focus on customer facing digital products, SaaS platforms, or enterprise self-service tools
• Proven success designing and delivering analytics dashboards, digital portals, or performance monitoring tools with measurable impact on user satisfaction and engagement
• Deep understanding of enterprise customer personas, with a user centric mindset and experience applying outcomes-based design principles to product development
• Experience integrating GenAI features into the front-end experience, such as conversational interfaces, content generation, dynamic workflows, or embedded copilots
• Strong cross-functional leadership skills with the ability to sync design, engineering, and go to market teams around a common product vision
• Familiarity with modern web/mobile UX frameworks, modular design systems, and front-end performance best practices
• Comfortable working in agile product development environments with continuous delivery, iterative feedback loops, and product analytics tools
• Experience with platforms serving IT operations, cloud infrastructure, observability, or automation is a strong plus
  
  

Location:

• This position is approved for Remote work within the United States
  
  

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $114,200 - $212,000.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

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Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

• Industries

  IT Services and IT Consulting

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