Customer Experience Manager

Tenstorrent; Santa Clara (CA); Remote; USD 100,000 - 500,000; Full time

Job summary

Tenstorrent is seeking a Customer Experience Manager to enhance customer interactions and streamline processes. This remote role focuses on removing obstacles and accelerating client success with an emphasis on collaboration across functions and metrics-driven insights in a fast-paced AI technology environment. Candidates at all experience levels are welcome.

Benefits

Highly competitive compensation package

Open future with cutting-edge AI technology

Qualifications

• 5+ years in customer experience or project management.
• Experience in technical or hardware environments.
• Strong product instincts and data-driven thinking.

Responsibilities

• Drive end-to-end CX initiatives, ensuring accountability.
• Resolve pain points and lead their swift resolution.
• Cultivate customer relationships through direct engagement.

Skills

Cross-functional collaboration

Customer advocacy

Project management

Data-driven mindset

Communication

Education

Bachelor's degree in a relevant field

Job description

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Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities.

At Tenstorrent, customer experience isn’t a support function; it’s a strategic differentiator. We’re building an open future with our RISC-V CPUs, Tensor AI processors, and open-source software stack. Accessibility and ease of use are central to our company’s values. This is a cross functional marketing role, integrating across CX, Product and Support.

Enabling our customers is integral to shaping the future of AI, and as a Customer Experience Manager you will play a critical role in removing obstacles and accelerating their success. Your mission is to elevate our customers through exceptional discovery, purchase, and product interactions. Think pit crew for AI developers and enterprises.

This role is remote, with preference for Santa Clara, CA, Boston, MA or Toronto, ON.

We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting.

Responsibilities

You already:

• Are uncompromising in making experience exceptional, end-to-end.
• Proactively communicate, initiate discussion, and have built productive cross-functional relationships in previous roles.
• Believe in transparent, self-serve solutions to help customers and reduce their effort.
  
  

You Will

• Own CX Initiatives: Drive end-to-end projects, ensuring accountability and eliminating friction across the customer lifecycle from discovery to adoption.
• Resolve Pain Points: Lead their identification and swift resolution, taking a hands-on approach to ensure customer satisfaction.
• Advocate for Customers: Influence internal teams with CX mindset to ensure our brand promise is reflected in every touchpoint.
• Cultivate Customer Relationships: Engage directly with key customers, amplifying their perspective through interviews and site visits.
• Build Self-Serve Resources: Develop and maintain customer-facing touchpoints, ensuring information is accurate, transparent, and well presented.
• Track CX Metrics: Establish feedback loops, delivering useful insights to inform product development, marketing strategy, and overall business decisions.
  
  

Experience & Qualifications

• 5+ years in CX, project management, or similar, with strong customer-facing experience.
• Proven track record driving complex cross-functional initiatives to completion.
• Experience in technical/hardware environments, or with a focus on CX excellence.
• Strong product instincts; data-driven mindset.
• Exceptional communicator; influences and engages stakeholders.
• Thrives in fast-paced, dynamic environments; manages multiple projects.
• Highly organized and detail-oriented.
  
  

Compensation for all engineers at Tenstorrent ranges from $100k - $500k including base and variable compensation targets. Experience, skills, education, background and location all impact the actual offer made.

Tenstorrent offers a highly competitive compensation package and benefits, and we are an equal opportunity employer.

Due to U.S. Export Control laws and regulations, Tenstorrent is required to ensure compliance with licensing regulations when transferring technology to nationals of certain countries that have been licensing conditions set by the U.S. government.

Our engineering positions and certain engineering support positions require access to information, systems, or technologies that are subject toU.S. Export Control laws and regulations, please note that citizenship/permanent residency, asylee and refugee informationand/or documentation will be required and considered as Tenstorrent moves through the employment process.

If a U.S. export license is required, employment will not begin until a license with acceptable conditions is granted by the U.S. government. If a U.S. export license with acceptable conditions is not granted by the U.S. government, then the offer of employment will be rescinded.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Computer Hardware Manufacturing

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