Product Manager, Agent Platform

Workday; Atlanta (GA); Hybrid; USD 124,000 - 210,000; Full time

Job summary

Workday is seeking a highly motivated Product Manager to design infrastructure for the core credit consumption calculation engine. This backend system processes and distributes consumption data to support billing and internal/external use cases.

The ideal candidate brings 5+ years in product management, SaaS/B2B experience, and a passion for AI/LLM-powered tech. You’ll work across Finance, Sales, and Product teams in a hybrid setup based in Atlanta.

Qualifications

• 5+ years of product management experience.
• 3+ years of SaaS/B2B experience.
• Technically proficient with AI and LLM-powered technology.
• Passion and empathy for customers and a proven track record as a customer advocate.
• Ability to lead cross-team collaboration and influence across functions.
• Strong communication and presentation abilities, both written and verbal.

Responsibilities

• Champion Customer Success: understand customer needs through regular interaction, especially in metering and billing lifecycle.
• Own the Financial Engine: be the product owner for the core credit calculation rules engine with 100% mathematical accuracy.
• Drive Product Strategy: collaborate with Finance, Sales, and Product to define a strategy balancing customer needs and market opportunities.
• Define Key Product Problems: identify critical problems the PCC should address by analyzing market and opportunities.
• Prioritize High-Impact Features: assess features by user value and business impact and champion efficient delivery.
• Ensure Efficient Feature Delivery: partner with Engineering and Design to ship features quickly and safely.
• Establish Data Contracts: define APIs and data schemas for onboarding new products to the platform.
• Act as Product Advocate: represent the customer perspective both internally and externally.
• Clearly Communicate Capabilities: articulate new product capabilities to diverse audiences.

Skills

Product management

SaaS/B2B

AI/LLM

Job description

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you’re building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

The Platform Consumption Console (PCC) team manages a critical piece of Workday’s enterprise infrastructure as the company shifts toward a consumption-based pricing model. The PCC is evolving from a localized billing tool into a true platform, supporting the influx of internal products and ensuring a complete and accurate consumption experience for our end-customers. Join us as we transition to a platform operating model and define the future of consumption-based billing at Workday.

About the Role

We are seeking a highly motivated Product Manager to focus on designing critical infrastructure for our core credit consumption calculation engine. This backend system is responsible for processing and distributing consumption data, supporting a variety of internal and external use cases, including consumption billing.

The ideal candidate will demonstrate high velocity, innate curiosity about consumption billing, and a strong ability to translate complex technical and business challenges into effective product solutions. This role is key to providing value to a diverse group of stakeholders, including Customers, Partners, and our Internal Workmates.

Responsibilities:

• Champion Customer Success: Deeply understand customer needs through regular interaction, especially concerning the metering and billing lifecycle, to ensure high satisfaction and trust in Workday’s products.

• Own the Financial Engine: Serve as the product owner for the core credit calculation rules engine. Ensure 100% mathematical accuracy, handle complex billing edge cases, and guarantee the integrity of the consumption ledger.

• Drive Product Strategy: Collaborate across Finance, Sales, and Product teams to define a product strategy that effectively balances immediate customer requirements, long-term market opportunities, and relevant industry trends.

• Define Key Product Problems: Identify and articulate the most critical problems the PCC should address by analyzing the market, Workday’s unique advantages, and available technical opportunities.

• Prioritize High-Impact Features: Evaluate potential features based on user value and business impact, and champion solutions that can be developed and shipped efficiently.

• Ensure Efficient Feature Delivery: Partner closely with Engineering and Design teams to streamline the product development pipeline, ensuring new features are delivered to market quickly and safely.

• Establish Data Contracts: Partner closely with engineering leads to define strict API contracts and data ingestion schemas for new products onboarding to the platform.

• Act as Product Advocate: Serve as the external champion for the product and the internal voice representing the customer’s perspective.

• Clearly Communicate Capabilities: Articulate new product capabilities and value propositions to diverse internal and external audiences in an understandable and tailored manner.

About You

Basic Qualifications

• 5+ years of product management experience

• 3+ years of experience with SaaS/B2B

• Technically proficient (even if not a coder) with AI and LLM-powered technology
  

Other Qualifications:

• Passion and empathy for customers and a proven track record as a customer advocate

• Mastery in leading Cross-Team Collaboration, effectively working and influencing cross-functionally to define and deliver complex product strategies and initiatives.

• Stakeholder Agility: Ability to seamlessly pivot between highly technical conversations with engineers and strategic/commercial conversations with Finance, Sales, and enterprise customers.

• Proven ability to be a visionary Customer Advocate, deeply understanding and anticipating customer needs in product strategy and decisions, and driving a customer-obsessed culture throughout the organization

• Deep mastery of Customer Empathy, proactively identifying fundamental customer pain points and translating them into transformative product strategies and innovative user experiences

• Exceptional Strategic Thinking skills, shaping the long-term vision and direction of a product portfolio or business unit

• Ability to operate successfully across multiple functions, influence senior executives and peers alike, and mediate across various partners

• Good communication and presentation abilities, both written and verbal
  

You’ll be a great fit (and make sure to highlight these experiences to us) if:

• You are passionately following the latest in AI products and emerging technologies and trying them out, exploring possibilities, and have experimented with many of the technologies on your own

• You have a bias for action and progress

• You are organized and capable of tracking dozens of moving pieces and managing the many stakeholders that you work with at a company like Workday

• You excel at learning and understanding customer pain points quickly based on public information, internal information, and customer conversations, and can get up to speed on complex customer pain points in a fraction of the time a typical PM would

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.GA.Atlanta

Primary Location Base Pay Range: $124,000 USD - $186,000 USD

Additional US Location(s) Base Pay Range: $117,800 USD - $210,000 USD

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you’ll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote “home office” roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email [e-mail].