Product Manager - Credentialing & Digital Enrollments

Capital One; Richmond (VA); Hybrid; USD 150,000 - 188,000; Full time

Job summary

Capital One is seeking a Product Manager for Customer Identity within Credential Management and Digital Enrollments. You will shape a scalable, secure credentialing platform and drive cross‑functional delivery with engineering, security, and risk partners.

You'll own next‑gen enrollment experiences, linking accounts and expanding native and web capabilities, while leading enterprise transformation to maximize business value and customer impact.

Qualifications

• Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)

Responsibilities

• Lead enterprise-wide transformation of Credential Management aligned to long-term business value, customer impact, and platform efficiency
• Define and evolve the north star strategy for Native and Web channels integrating modern security and risk mitigation
• Own the delivery of next‑gen credentialing experiences—including autolinking, standalone enrollment, and account opening flows
• Provide strategic and technical thought leadership across internal and external partners (e.g., fraud, cyber, tech), ensuring adherence to standards for security, change control, and resilience
• Govern the execution of core enrollment capabilities to deliver seamless, trusted user experiences within the Native (mobile app) and Web channels

Education

Bachelor's or Master’s Degree in a quantitative field

Bachelor's degree in any field with at least 3 years of Product Management experience

Job description

Capital One is seeking a Product Manager for Customer Identity within Credential Management and Digital Enrollments. You will shape a scalable, secure credentialing platform and drive cross‑functional delivery with engineering, security, and risk partners.

You'll own next‑gen enrollment experiences, linking accounts and expanding native and web capabilities, while leading enterprise transformation to maximize business value and customer impact.