Lead Product Manager, Customer Identity: Credentialing & Enrollments

Capital One Group; Virginia; Hybrid; USD 150,000 - 188,000; Full time

Job summary

Capital One is seeking a Product Manager for Customer Identity - Credential Management & Digital Enrollments in a hybrid role across Richmond, VA and McLean, VA. You will shape the credentialing experience across native mobile and web channels, partnering with engineering, cybersecurity, and risk teams to drive secure, scalable solutions.

The role emphasizes human-centered design, business impact, and technology-driven problem solving, with leadership across cross-functional teams to deliver

Qualifications

• Bachelor's or Master’s degree in a quantitative field is required or equivalent.
• Bachelor's degree with at least 3 years of Product Management experience.
• Experience translating business strategy and analysis into consumer facing digital products.

Responsibilities

• Lead enterprise-wide transformation of Credential Management aligned to long-term business value, customer impact, and platform efficiency.
• Define and evolve the north star strategy for Native and Web channels with secure, resilient designs.
• Own the delivery of next-gen credentialing experiences including autolinking, standalone enrollment, and account opening flows.
• Provide strategic and technical thought leadership across internal and external partners (fraud, cyber, tech) with adherence to security standards.
• Govern the execution of core enrollment capabilities to deliver seamless, trusted user experiences across Native and Web channels.

Skills

Leadership

Cross-functional

Strategy

Security risk

Education

Bachelor's or Master’s in quantitative field

Bachelor's + 3 years Product Management experience

Job description

Capital One is seeking a Product Manager for Customer Identity - Credential Management & Digital Enrollments in a hybrid role across Richmond, VA and McLean, VA. You will shape the credentialing experience across native mobile and web channels, partnering with engineering, cybersecurity, and risk teams to drive secure, scalable solutions.

The role emphasizes human-centered design, business impact, and technology-driven problem solving, with leadership across cross-functional teams to deliver