Product Manager Consultant

Hollstadt & Associates; Minnesota; Hybrid; USD 66.000 - 110.000; Vollzeit

Benefits dieser Stelle

Medical + dental plans

Retirement benefits

Zusammenfassung

Hollstadt Consulting is seeking a Product Manager Consultant for a hybrid role in Minneapolis, MN. The engagement runs 6 months to start, with potential for contract-to-hire. The rate is up to $79.79 per hour on W2, depending on skills and qualifications.

Responsibilities include leading omni-channel product efforts, delivering Salesforce-based solutions, and coordinating outreach across multiple channels in an Agile environment.

Qualifikationen

• Experience leading complex omni-channel engagements from discovery to adoption.
• Hands-on Salesforce-based solutions delivery and integrations.
• Designing coordinated outreach across call, email, SMS, chat and other channels.

Aufgaben

• Lead product management activities in a consulting context within Agile teams.
• Partner with product owners and delivery teams to maintain backlog readiness.
• Ensure high-quality delivery of Salesforce-based solutions and integrations.

Kenntnisse

Product management

Omni-channel

Agile / product

Stakeholder collaboration

Customer engagement

Tools

Salesforce

Telephony integrations

Workforce management

Jobbeschreibung

Hollstadt Consulting is a management and technology consulting firm dedicated to placing professionals at engagements where they will excel. When you work with us, you'll work with a refreshingly real company led and staffed by seasoned experts who are also down-to-earth, good people. We're committed to treating you with respect and helping you achieve your career aspirations.

Since 1990, Hollstadt has been a trusted partner to more than 150 domestic and global companies and has successfully completed over 3,000 projects. Our continued growth has created challenging and rewarding opportunities for accomplished IT and Business Consultants. Hollstadt Consulting is an equal opportunity employer including disability/veteran.

Job Description

Role: Product Manager Consultant

Location: Hybrid in Minneapolis, MN

Duration: 6 months to start, potential contract to hire

Rate: up to $79.79/hour W2, dependent on skills and qualifications

• Product Manager experience leading complex omni-channel or customer/donor engagement capabilities from discovery and process design through build, launch, adoption, and optimization.This engagement will likely extend from discovery into build.But could potentially be extended into launch and adoption phases, if needed.
• Hands-on experience delivering Salesforce-based solutions, and integrations with telephony and workforce management solutions.
• Experience designing and deploying coordinated outreach across call, email, SMS/text, chat, and other digital channels, including routing, channel preferences, consent, cadence, escalation, and interaction-history considerations.
• Strong understanding of contact-center or high-volume outreach operations, including intelligent/skills-based routing, workload and capacity considerations, handoffs, and continuity of customer context across channels.
• Comfortable working in an Agile/product operating model and partnering closely with Product Owners and delivery teams to maintain backlog readiness and move from discovery into phased delivery.

Hollstadt offers medical, dental, vision, life insurance, short-term disability, long-term disability, paid sick leave, and retirement benefits to eligible employees. With three different medical plans to choose from, you can enroll in the coverage you need from individual to family, or anywhere in between!

Remarketing Process

Hollstadt is based on retention and relationships. We get to know your strengths and career wishes throughout your assignment and then start remarket discussions 6-8 weeks prior to your end date. By being proactive, we are able to keep your down time between assignments as short as possible, unless you choose otherwise.

Professional Development

Hollstadt offers on-demand training through our consultant portal. Trainings give our consultants the continuing education they need to excel on their projects. Many of our courses apply towards continuing education credits and we have an entire training hub dedicated to upskilling in Artificial Intelligence (AI).

401k + Matching

One popular benefit is our 401(k) match on the first 4% of your contributions. Hollstadt wants to help you reach your long-term financial goals and understands that planning for your future is critical. Consultants also have access to support from a Financial Advisor.

We appreciate and reward loyalty. Join Hollstadt, stay for 5 years, and we’ll give you a $5,000 Longevity Award bonus! Additionally, we know great talent knows other great talent. If you are on contract with Hollstadt and refer one of your connections who gets placed, we’ll pay you $1,000!

Ongoing Support & Networking

We have made a significant investment in building a support program for our consultant team - so you never have to feel like you are going it alone. We also have a Consultant Coach program which acts like a 'work buddy' to provide a safe ear for questions or concerns at your client site.