Product Manager, Commerce Upgrade and Churn

NBCUniversal

New York (NY)

Hybrid

USD 120,000 - 160,000

Full time

14 days+

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Job summary

A leading media and entertainment company is seeking a Product Manager for the Commerce Upgrade and Churn team in New York. This role focuses on enhancing user experiences and increasing subscription revenue. Ideal candidates will have a strong background in product management and experience with web and mobile applications. A hybrid work model is in place, requiring at least three days in the office weekly.

Qualifications

Minimum 3 years in product management, owning front-end user journeys.
Experience developing and shipping products for web, mobile apps, smart TVs.
Proficiency with A/B testing and market research.

Responsibilities

Help develop a roadmap of impactful products and optimizations.
Monitor performance of core upgrade journeys.
Collaborate with Design and Engineering teams for effective product outcomes.

Skills

Product management

Analytical skills

Communication skills

Understanding of streaming industry

Tools

Jira

Figma

AirTable

Optimizely

Job description

Product Manager, Commerce Upgrade and Churn

Join to apply for the Product Manager, Commerce Upgrade and Churn role at NBCUniversal

Base pay range

$120,000.00/yr - $160,000.00/yr

NBCUniversal is one of the world’s leading media and entertainment companies. We create world‑class content and distribute it across our portfolio of film, television, and streaming platforms, and bring it to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world‑renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Our Media Group portfolio is a powerhouse collection of consumer‑first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you’ll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally.

About the Role

As a Product Manager on the Commerce “Upgrade and Churn” Product team, you will conceive, define, design, develop, test, and launch experiences that support business goals toward increasing subscription revenue and preventing voluntary churn. You will create upgrade journeys for users across web, mobile devices, and TV platforms that are transparent and elegant. You will work with engineering, data, partnerships, design, research, and more; you will inspire innovation, motivate best‑in‑class solutions, and drive alignment through execution.

Reports to: Principal Product Manager, Commerce Upgrade and Churn

Responsibilities

Help develop a roadmap of impactful products, features, and optimizations that prioritize customer value, business growth, and strategic opportunities.
Monitor performance of core upgrade journeys and develop a deep knowledge of how existing flows work technically and how users move between subscription products.
Collaborate with Design and Engineering teams to evaluate solution approaches, assess technical feasibility, and ensure alignment on building the most effective product outcomes.
Identify and lead new feature development initiatives to drive subscription profitability goals; communicate ideas to different audiences and influence them.
Continuously experiment on production experiences, continually A/B testing to fine‑tune product journeys and learn.
Work with Legal to understand compliance requirements and propose product solutions that meet the needs.
Perform pricing and copy edit updates across owned surfaces.
Effectively and consistently communicate work and priorities to manager, peers, and stakeholders.

Qualifications

Essential Skills & Attributes

Experienced product owner with a proven track record of end‑to‑end ownership and production of user‑facing journeys.
Use of experimentation tools, technologies, best practices, and own experience‑based methods.
Strong quantitative and qualitative analytical skills, acting in staunch support of user‑centric decisions.
Identify impactful concepts and push them through rigorous evaluation, execution, implementation, experimentation, and success.
Comfortable in a fast‑paced, iterative, collaborative environment.
Fast and eager learner willing to take on new challenges and explore ambiguous problems.
Strong communication skills, able to quickly establish rapport with stakeholders and distill complex messages into simple language both verbally and in writing.

Experience Requirements

Minimum 3 years in product management, owning front‑end user journeys.
Experience developing and shipping products for web, mobile apps, smart TVs, connected TV devices – tvOS, Fire TV, Roku, etc.
Expertise in product experimentation – design, analytics, A/B testing, user testing, and market research.
Comfort working with team members across UX design, data, engineering, and stakeholder groups.
Proficiency with tools such as Jira, Confluence, AirTable, Figma, Optimizely, and MS suite applications.
Deep understanding and interest in the streaming industry, its major players, trends, and challenges.

Hybrid

This position has been designated as hybrid, which currently requires contributing from the office a minimum of three days per week. Beginning January 5, 2026, hybrid employees will be required to work from the office a minimum of four days per week. The Company reserves the right to change in‑office requirements at any time.

Additional Information

As part of our selection process, external candidates may be required to attend an in‑person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

Seniority level