Client360 - Business Initiatives Manager- Vice President

JPMorgan Chase & Co.; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Product Manager in Data, Digital & AI to lead end-to-end lifecycle of innovative offerings. You’ll be the voice of the customer, guiding launches and gathering feedback to deliver high-value products with scalability and reliability.

You will collaborate with cross-functional teams across Markets, Payments, Global Banking, and Private Bank to drive enterprise-wide insights and transformation.

Qualifications

• 5+ years of experience in product management or a related domain.
• Advanced knowledge of the product development lifecycle, design, and data analytics.
• Proven ability to lead lifecycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Strong knowledge of business process improvement, strategic planning, and data analytics.
• Experience supporting change and managing stakeholders across multiple functions.
• Understanding of data governance, regulatory compliance, and operational risk management.

Responsibilities

• Develop a product strategy and vision that delivers value to customers.
• Manage discovery efforts and market research to uncover customer solutions and integrate them into the roadmap.
• Own, maintain, and develop a product backlog aligned with the strategic roadmap and value proposition.
• Build the framework and track the product's key success metrics such as cost, features, risk posture, and reliability.
• Support the execution of Client360 Transformation initiatives aligned with organizational goals.
• Plan, execute, and deliver business programs focused on process improvement and efficiency.
• Coach and mentor junior team members on best practices in business analysis and stakeholder engagement.
• Collaborate with engineering, operations, and business teams to maintain and enhance processes and platforms.
• Establish and monitor KPIs to ensure measurable business value.
• Leverage analytics, including ML/AI, to derive actionable insights.
• Understand internal team needs and anticipate future requirements across Markets, Payments, Global Banking, and Private Bank.

Skills

Product management

Data analytics

Stakeholder management

Cross-functional collaboration

Strategic planning

CRM systems

Education

Bachelor’s degree in Business/Data Science

Advanced degree

Tools

CRM systems

Job description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. We foster a collaborative environment where your ideas drive progress, and your growth is our priority. As part of Client360, you’ll help unify client data and deliver enterprise-wide insights, supporting business transformation and operational excellence

As a Product Manager in Data, Digital & AI, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. You act as the voice of the customer, developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide successful launches, gather crucial feedback, and ensure toptier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develop a product strategy and vision that delivers value to customers
• Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
• Support the development and execution of business initiatives for Client360 Transformation, ensuring alignment with organizational goals.
• Participate in planning, execution, risk management, and delivery of business programs focused on process improvement and operational efficiency.
• Coach and mentor junior team members on best practices in business analysis and stakeholder engagement.
• Collaborate with engineering, operations, and business teams to maintain and enhance processes and platforms.
• Assist in establishing and monitoring key performance indicators to ensure measurable business value.
• Leverage analytics, including machine learning and AI, to derive actionable business insights.
• Understand internal team needs and anticipate future requirements, collaborating across Markets, Payments, Global Banking, and Private Bank

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Strong knowledge of business process improvement, strategic planning, and data analytics.
• Experience supporting change and managing stakeholders across multiple functions.
• Understanding of business integration techniques, data governance, regulatory compliance, and operational risk management.
• Customer-centric mindset with ability to prioritize and deliver stakeholder needs.
• Experience working with cross-functional teams to drive business innovation.
• Bachelor’s degree in Business, Data Science, or a related field
• Strong communication and interpersonal skills, able to present complex concepts to technical and non-technical audiences.
• Experience with emerging technologies and best practices in business analytics and CRM.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience in business process management, CRM systems, or related fields within a financial institution.
• Advanced degree
• Experience in ensuring customers and stakeholders are engaged and positive about delivered initiatives