Product Manager – Client Experience & Retirement Integration

Voto Consulting LLC; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Charles Schwab seeks an experienced Product Manager for Client Retirement Plan Services to drive client experience enhancements and retirement integration with Schwab Retail. This role bridges Retirement Plan Services and Schwab Retail developers, ensuring retirement requirements are reflected in digital products and customer journeys.

The ideal candidate will have deep retirement industry expertise and a strong understanding of participant, sponsor, and advisor needs, partnering with SMEs,

Qualifications

• 7+ years of Product Management, Product Ownership, or Business Product Leadership experience.
• Experience gathering and translating business requirements for digital products and platforms.
• Demonstrated ability to work across business and technology organizations.
• Excellent stakeholder management, communication, and facilitation skills.
• Experience leading complex initiatives involving multiple teams and business units.

Responsibilities

• Define and drive product initiatives that enhance the client and participant experience across Retirement Plan Services and Schwab Retail channels.
• Develop product strategies that align retirement business objectives with enterprise digital experience goals.
• Advocate for retirement plan clients and participants throughout the product lifecycle.
• Identify opportunities to improve engagement, usability, and adoption of retirement-related digital experiences.
• Retirement Business Requirements Leadership
• Gather, analyze, and define business requirements from Retirement Plan Services stakeholders, operations teams, and subject matter experts.
• Translate complex retirement plan servicing, participant, and sponsor requirements into actionable product features and capabilities.
• Prioritize initiatives based on business value, client impact, regulatory requirements, and implementation feasibility.
• Ensure retirement requirements are clearly communicated and understood by cross-functional teams.
• Partner with Schwab Retail product organizations to integrate retirement capabilities into broader Schwab.com experiences.
• Drive alignment between retirement business priorities and retail platform roadmaps.
• Support the development of unified client journeys across retirement and retail channels.
• Identify and manage dependencies between retirement and retail initiatives.
• Cross-Functional Leadership & Stakeholder Management
• Serve as the primary liaison between Retirement Plan Services subject matter experts and retail development teams.
• Educate retail teams on retirement products, participant behaviors, servicing needs, and regulatory considerations.
• Facilitate collaboration among product, business, user experience, architecture, and engineering teams.
• Communicate priorities, project status, risks, and strategic recommendations to business and technology leadership.
• Product Delivery & Execution
• Work closely with Product Owners and Agile delivery teams to ensure requirements are translated into successful product outcomes.
• Support roadmap planning, release management, and feature prioritization activities.
• Monitor product performance and client feedback to identify enhancement opportunities.
• Drive continuous improvement across retirement client experiences and digital capabilities.

Skills

Stakeholder management

Communication

Facilitation

Agile delivery

Cross-functional leadership

Requirements gathering

Product ownership

Tools

Jira

Rally

Job description

Product Manager – Client Experience & Retirement Integration:

Position Overview

Client Retirement Plan Services is seeking an experienced Product Manager to lead client experience initiatives focused on integrating retirement plan capabilities within Client broader retail ecosystem. This role will serve as the primary bridge between Retirement Plan Services business teams and Schwab Retail development organizations, ensuring retirement-specific requirements are accurately represented in digital products and customer experiences.

The ideal candidate will bring deep retirement industry expertise and a strong understanding of participant, sponsor, and advisor needs. They will partner closely with retirement subject matter experts, retail product teams, digital experience leaders, and technology organizations to deliver seamless retirement experiences through Schwab.com and other client-facing platforms.

Key Responsibilities

• Define and drive product initiatives that enhance the client and participant experience across Retirement Plan Services and Schwab Retail channels.
• Develop product strategies that align retirement business objectives with enterprise digital experience goals.
• Advocate for retirement plan clients and participants throughout the product lifecycle.
• Identify opportunities to improve engagement, usability, and adoption of retirement-related digital experiences.
• Retirement Business Requirements Leadership
• Gather, analyze, and define business requirements from Retirement Plan Services stakeholders, operations teams, and subject matter experts.
• Translate complex retirement plan servicing, participant, and sponsor requirements into actionable product features and capabilities.
• Prioritize initiatives based on business value, client impact, regulatory requirements, and implementation feasibility.
• Ensure retirement requirements are clearly communicated and understood by cross-functional teams.
• Partner with Schwab Retail product organizations to integrate retirement capabilities into broader Schwab.com experiences.
• Drive alignment between retirement business priorities and retail platform roadmaps.
• Support the development of unified client journeys across retirement and retail channels.
• Identify and manage dependencies between retirement and retail initiatives.
• Cross-Functional Leadership & Stakeholder Management
• Serve as the primary liaison between Retirement Plan Services subject matter experts and retail development teams.
• Educate retail teams on retirement products, participant behaviors, servicing needs, and regulatory considerations.
• Facilitate collaboration among product, business, user experience, architecture, and engineering teams.
• Communicate priorities, project status, risks, and strategic recommendations to business and technology leadership.
• Product Delivery & Execution
• Work closely with Product Owners and Agile delivery teams to ensure requirements are translated into successful product outcomes.
• Support roadmap planning, release management, and feature prioritization activities.
• Monitor product performance and client feedback to identify enhancement opportunities.
• Drive continuous improvement across retirement client experiences and digital capabilities.

Required Qualifications

• 7+ years of Product Management, Product Ownership, or Business Product Leadership experience.
• Strong experience gathering and translating business requirements for digital products and platforms.
• Demonstrated ability to work across business and technology organizations.
• Excellent stakeholder management, communication, and facilitation skills.
• Experience leading complex initiatives involving multiple teams and business units.

Preferred Qualifications

• Retirement Plan Services, defined contribution, recordkeeping, or workplace financial services experience.
• Strong understanding of retirement plan administration, participant servicing, and sponsor-facing solutions.
• Experience supporting client-facing web and digital experiences.
• Knowledge of financial services platforms and enterprise digital ecosystems.
• Experience working in Agile environments and partnering with software development teams.
• Familiarity with Jira, Rally, or similar tools.