Product Manager - Case Management Technology

Highmark Health; Pittsburgh (Allegheny County); On-site; USD 110,000 - 140,000; Full time

Job summary

Highmark Health in Pittsburgh, PA, seeks a Product Leader to define the product's value proposition, outline vision and execution plans, and align with key partners. The role oversees execution of the vision and participates in sprint/milestone reviews with the Delivery team.

You will translate strategy into roadmaps, set priorities, and collaborate with clinical, IT, and vendor stakeholders to maximize product value.

Qualifications

• Requires Bachelor's degree or equivalent experience
• 3 years of product experience
• 3 years with the software lifecycle

Responsibilities

• Develop a holistic product vision and strategy to drive maximum value.
• Set and communicate roadmaps, priorities, experiments, and decisions across audiences from product team to executives.
• Anticipates future needs using metrics and qualitative input to identify improvement opportunities.
• Represent the product in governance meetings.
• Own the product backlog and refresh priorities with input from internal and partner teams.
• Drive cross-product and cross-customer value and learnings.
• Attend sprint/milestone reviews with the Delivery team.

Skills

Business acumen for P&Ls

Communication

Conflict management

Education

Bachelor's degree in Business Administration, science, technology, mathematics or related field

Job description

Company: Highmark Health

Job Description

JOB SUMMARY This job defines the product's fundamental value proposition, outlines vision and execution plan, gains alignment and support from key strategic partners and stakeholders, and oversees execution of that vision. This incumbent will attend sprint/milestone reviews with the Delivery team.

ESSENTIAL RESPONSIBILITIES

• Understand the department's and the company's strategic roadmap and competitive position, and develops a holistic product vision and the corresponding product strategy to drive maximum value.
• Clearly set and communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to executive levels.
• Actively anticipates future needs and utilizes metrics and qualitative input to identify asset improvement opportunities.
• Represent the product in all governance meetings.
• Serve as accountable owner for the sets of products/tools within the designated portfolio.
• Identify and drives both cross-product and cross-customer value and shared learnings.
• Own the product backlog and uses input from internal and partner teams to frequently refresh and re-prioritize the backlog.
• Other duties as assigned.

EDUCATION

• Required Bachelor's Degree in Business Administration, science, technology, mathematics or related field OR relevant experience and/or education as determined by the company in lieu of bachelor’s degree
• Preferred None

EXPERIENCE

• Required 3 years of Product experience
• To Include: 3 years with the Software Lifecycle 1 year of Advanced domain experience
• Preferred Relationship & Stakeholder Management:
• Stakeholder Management: Experience in building and maintaining strong relationships with internal and external stakeholders, including clinical leaders, IT teams, and vendors.
• Analytical & Problem-Solving Acumen:
• Analytical and Critical Thinking: Demonstrated ability to analyze complex data, identify trends, and develop innovative solutions to improve product performance.
• Problem-Solving: Ability to identify, analyze, and resolve complex issues related to product development and implementation.
• Data Interpretation & Visualization:
• Ability to translate data insights into compelling visuals and reports for executive-level consumption.
• Presentation Skills:
• Exceptional presentation and communication skills, with the ability to effectively present complex information to diverse audiences, including executives, clinicians, and technical teams.
• Demonstration Skills: Proven ability to deliver engaging and informative product demonstrations and walkthroughs.
• Case Management & Clinical Expertise:
• Case Management Knowledge: A strong understanding of case management principles, processes, and industry best practices.
• Clinical Knowledge: Familiarity with medical terminology, healthcare delivery systems, and clinical guidelines relevant to case management.
• Healthcare Industry Experience: Previous experience working in the healthcare industry, with a focus on case management or related areas
• Communication & Presentation Proficiency:
• Presentation Skills: Exceptional presentation and communication skills, with the ability to effectively present complex information to diverse audiences, including executives, clinicians, and technical teams.
• Demonstration Skills: Proven ability to deliver engaging and informative product demonstrations and walkthroughs.

LICENSES or CERTIFICATIONS

• Required None
• Preferred None

SKILLS

• Business Acumen for P&Ls
• Communication
• Conflict Management
• Language (Other than English): None

Travel Requirement

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

• Position Type Office-based
• Teaches / trains others regularly
• Frequently Travel regularly from the office to various work sites or from site-to-site
• Occasionally Works primarily out-of-the office selling products/services (sales employees)
• Never Physical work site required Yes
• Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Rarely Lifting: 25 to 50 pounds Never

Disclaimer

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Accessibility

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at [e-mail]

California Consumer Privacy Act Notice

Employees, Contractors, and Applicants Notice Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network. Based in Pittsburgh, Pa., Highmark Health’s 35,000 employees serve millions of customers nationwide through the nonprofit organization’s affiliated businesses, which include Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, HM Health Solutions and HM Home & Community Services. Highmark Health’s businesses proudly serve a broad spectrum of health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions.