Product Manager, Card Servicing and Partner Services

JPMorganChase; Wilmington (DE); In loco; USD 120.000 - 190.000; Tempo pieno

Descrizione del lavoro

JPMorgan Chase is seeking a Senior Product Manager for Partner Channels to own end-to-end delivery across partner digital platforms. You will balance customer needs, regulatory requirements, and technical feasibility, driving data-informed decisions and measurable outcomes.

You will lead cross-functional teams including engineering and analytics to modernize data sharing and customer journeys, while aligning with risk, compliance, legal, and marketing stakeholders.

Competenze

• 8+ years of product management experience.
• 4+ years of product experience in credit cards, lending, payments, or consumer banking/fintech platforms
• Proven understanding of the credit card lifecycle (acquisition, servicing, rewards/benefits, disputes, fraud, payments)
• Familiarity with credit card regulations and compliance expectations in a regulated financial environment
• Demonstrated ability to simplify complex processes and improve partner and customer experiences
• Strong analytical skills with experience using data to prioritize, measure outcomes, and inform decisions
• Technical fluency partnering with engineers on event-driven architectures and application programming interfaces (APIs)
• Proven ability to lead through influence, align cross-functional teams, and communicate clearly to senior stakeholders
• Strong delivery discipline using Agile methods, with experience balancing short-term wins and long-term platform strategy

Mansioni

• Define and drive a multi-year product vision, strategy, and roadmap aligned to customer outcomes and business goals
• Lead end-to-end product discovery and delivery, from problem framing through launch and iteration
• Write clear product requirement documents, user stories, and acceptance criteria to align teams and accelerate execution
• Partner closely with engineering and data & analytics to deliver event-driven and API-based solutions
• Modernize complex data sharing and digital customer journeys into consistent, intuitive experiences across partner channels
• Assess upstream and downstream impacts to support cohesive end-to-end servicing experiences
• Support test planning, including edge cases and negative scenarios, to improve quality and reduce risk
• Communicate progress, risks, trade-offs, and decisions to stakeholders and incorporate feedback
• Collaborate with co-brand partners on technical integrations for business-to-business and business-to-consumer experiences
• Influence and align stakeholders across risk, compliance, legal, marketing, operations, and customer support
• Monitor key performance indicators and run experiments to continuously improve product performance

Conoscenze

Product management

Credit cards

Regulatory compliance

Data-driven decisions

APIs

Stakeholder communication

Agile delivery

Leadership

Cross-functional collaboration

Strumenti

APIs

Event-driven architecture

Descrizione del lavoro

Job Description

Start building products that reach customers where they already are on partner digital platforms. You'll shape experiences that are simple, compliant, and data-informed while working with teams across the business.

Job Description

Start building products that reach customers where they already are on partner digital platforms. You'll shape experiences that are simple, compliant, and data-informed while working with teams across the business.

As a Product Manager Partner Channels in the Partner Digital Channels team, you own end-to-end product delivery that improves credit card customer experiences through partner platforms. You balance customer needs, regulatory requirements, and technical feasibility, using data and AI-enabled capabilities to reduce friction and drive measurable outcomes.

Job Responsibilities

• Define and drive a multi-year product vision, strategy, and roadmap aligned to customer outcomes and business goals
• Lead end-to-end product discovery and delivery, from problem framing through launch and iteration
• Write clear product requirement documents, user stories, and acceptance criteria to align teams and accelerate execution
• Partner closely with engineering and data & analytics to deliver event-driven and API-based solutions
• Modernize complex data sharing and digital customer journeys into consistent, intuitive experiences across partner channels
• Assess upstream and downstream impacts to support cohesive end-to-end servicing experiences
• Support test planning, including edge cases and negative scenarios, to improve quality and reduce risk
• Communicate progress, risks, trade-offs, and decisions to stakeholders and incorporate feedback
• Collaborate with co-brand partners on technical integrations for business-to-business and business-to-consumer experiences
• Influence and align stakeholders across risk, compliance, legal, marketing, operations, and customer support
• Monitor key performance indicators and run experiments to continuously improve product performance

Required Qualifications, Capabilities, And Skills

• 8+ years of product management experience
• 4+ years of product experience in credit cards, lending, payments, or consumer banking/fintech platforms
• Proven understanding of the credit card lifecycle (acquisition, servicing, rewards/benefits, disputes, fraud, payments)
• Familiarity with credit card regulations and compliance expectations in a regulated financial environment
• Demonstrated ability to simplify complex processes and improve partner and customer experiences
• Strong analytical skills with experience using data to prioritize, measure outcomes, and inform decisions
• Technical fluency partnering with engineers on event-driven architectures and application programming interfaces (APIs)
• Proven ability to lead through influence, align cross-functional teams, and communicate clearly to senior stakeholders
• Strong delivery discipline using Agile methods, with experience balancing short-term wins and long-term platform strategy

Preferred Qualifications, Capabilities, And Skills

• Experience delivering products through external partner platforms in financial services or high-scale consumer products
• Experience with data sharing and consent-driven customer experiences across digital ecosystems
• Prior experience mentoring product managers or leading through multi-team delivery

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.