Product Manager - Payments Platform, Vice President

JPMorganChase; New York (NY); On-site; USD 140,000 - 210,000; Full time

Job summary

JPMorgan Chase in New York seeks a hands-on product leader to shape reusable, resilient payments platform services powering customer journeys. You will partner with product, tech, design, and analytics to drive zero-to-one initiatives and own the lifecycle from discovery to production support.

You will translate outcomes into clear requirements, KPIs, and user stories, influence platform design with engineering, and lead a high-performing team to deliver scalable, observable, and compliant

Qualifications

• 7+ years in product management or payments-focused roles.
• Strong product mindset with customer-first thinking and measurable outcomes.
• High technical fluency in APIs, service-based architectures, and Agile lifecycle.

Responsibilities

• Define and deliver customer journeys and platform strategies with cross-functional teams.
• Own product lifecycle from discovery to launch, adoption, and production support.
• Translate needs into clear requirements, KPIs, and user stories.
• Influence technical design with engineering for scalable, resilient solutions.
• Manage roadmap sequencing, prioritization, and agile execution.
• Establish production ownership including monitoring and incident response.

Job description

Job Description

Join our Payments team to shape reusable, resilient platform services that power high-value customer and partner journeys. This is a hands‑on product leadership role for builder‑operators who combine product judgment, technical fluency, operational rigor, and the drive to create lasting change.

Job Responsibilities

• Partner with product, technology, design, and analytics teams to define and deliver customer journeys and platform strategies, including zero-to-one initiatives
• Own the product lifecycle from discovery through launch, stabilization, adoption, and continuous improvement in production
• Translate customer, business, and platform outcomes into clear requirements, KPIs, and success metrics implemented as user stories and workflows
• Shape and challenge requirements by asking the right questions, aligning stakeholders, and ensuring solutions are scalable, reusable, and consistent with platform patterns
• Collaborate deeply with engineering to influence technical design, validate readiness, and ensure solutions meet functional, resiliency, performance, observability, and control expectations
• Own roadmap sequencing, prioritization, trade‑offs, dependencies, and agile execution to deliver measurable customer and platform outcomes
• Establish strong production ownership, including monitoring, incident response partnership, defect prioritization, root‑cause remediation, and operational excellence improvements
• Drive platform adoption and partner enablement by simplifying integration, onboarding, and downstream operational processes
• Ensure a strong risk and controls environment by partnering with risk, controls, legal, compliance, and governance teams
• Lead, coach, and raise the bar for a small, high‑performing product team centered on accountability, clarity, and outcomes

Required Qualifications, Capabilities, And Skills

• 7 years of experience in product management, payments, financial services, or related technology‑led roles
• Demonstrated ability to deliver complex products in large, matrixed organizations with multiple stakeholders and dependencies
• Strong product mindset with customer‑first thinking, crisp problem definition, principled prioritization, and measurable outcomes
• High technical fluency, including the ability to discuss APIs, service‑based architectures, integration patterns, and the end‑to‑end product development lifecycle using Agile methodologies
• Proven execution rigor with strong attention to detail, self‑organization, and comfort operating in ambiguity with minimal oversight
• Strong operational and risk orientation, with an understanding of what it takes to run reliable services and manage controls in production
• Outstanding written and verbal communication skills, including the ability to simplify complex topics for executive audiences
• High judgment and ownership with the ability to raise the standard for how product teams operate
• Bachelor's degree in Computer Science, Engineering, Business, or a comparable field, or equivalent practical experience

Preferred Qualifications, Capabilities, And Skills

• Experience in money movement and digital payments, including account‑to‑account transfers, funding and payouts, digital wallets, card‑related payments, or payment processing
• Experience building and scaling platform capabilities and reusable services used by multiple products, journeys, or partners
• Prior zero‑to‑one build experience in modern architectures, such as cloud‑native microservices and high‑throughput, high‑availability systems
• Demonstrated strength in partner enablement and integrations, including simplifying onboarding and improving downstream operational outcomes
• Fintech, payments platform, or large‑scale consumer payments experience

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase‑branded and co‑branded cards in partnership with well‑known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.