Product Manager, Card & Customer Experience Platforms

Capital One; Richmond (VA); On-site; USD 150,000 - 171,000; Full time

Job summary

Capital One is seeking strategic, technically-minded Product Managers to lead mission-critical platforms that power billions of interactions. You will drive data-driven product decisions, architect data products, and evolve interfaces used by global agents to deliver seamless banking experiences.

We have multiple openings across Customer Services & Strategy, focusing on scalable, well-managed solutions. You will influence product strategy for frontline servicing, fraud decisioning, and

Qualifications

• Bachelor's or Master's in a quantitative field or Business/Marketing, or equivalent with expected graduation
• Bachelor's degree in any field and at least 3 years of Product Management experience

Responsibilities

• Lead mission-critical platforms powering billions of interactions
• Architect data products and publishing patterns for enterprise routing and workforce insights
• Define and govern product strategy for frontline agent tooling and customer servicing platforms
• Oversee data ecosystems and real-time observability to ensure scalable experiences

Skills

Product management

Data-driven decision making

Education

Bachelor's degree in quantitative field

Bachelor's degree + PM experience

Job description

Capital One is seeking strategic, technically-minded Product Managers to lead mission-critical platforms that power billions of interactions. You will drive data-driven product decisions, architect data products, and evolve interfaces used by global agents to deliver seamless banking experiences.

We have multiple openings across Customer Services & Strategy, focusing on scalable, well-managed solutions. You will influence product strategy for frontline servicing, fraud decisioning, and