Product Manager - AI SOC Platform — MDR/MXDR, Network & Cloud Security (MSSP)

Trustwave; United States; Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision

401(k) with company match

Generous PTO and holidays

Flexible spending accounts

Employee assistance programs

Training and development

Adoption assistance

Job summary

LevelBlue is seeking a product manager to own the AI SOC platform roadmap powering MDR/MXDR offerings. You will drive automation, manage multi-tenant architectures, and align partner/API surfaces with customer needs.

With 3–5+ years in MSSP/MDR/SOC products, you will champion AI-driven capabilities, while coordinating with sales, partners, and customers to deliver measurable improvements in analyst workload and cost-to-serve.

Qualifications

• 3–5+ years of product management experience in MSS/MSSP, MDR/MXDR, EDR, SIEM, or SOC automation (SOAR / AI SOC) products.
• Demonstrated experience shipping AI/ML- or automation-driven capabilities and measuring their impact on analyst workload.

Responsibilities

• Own and evangelize the roadmap for the AI SOC platform underpinning MDR/MXDR.
• Drive down analyst touches per alert, false positives, and manual investigations through automation.
• Define the platform extensibility model for multi-tenancy, hierarchy, RBAC, white-labeling, and partner onboarding.
• Own the partner and customer API surface including versioning, docs, and developer experience.
• Build the integration roadmap across EDR, identity, cloud, email, and network telemetry.

Skills

Product management

MSSP/MDR

SOAR/AI SOC

AI/ML capabilities

Education

High school diploma

College degree (preferred)

Job description

About the Role

LevelBlue reduces risk and builds lasting resilience so organizations can innovate and advance their mission with confidence. As the world’s most analyst-recognized and largest pure-play managed security services provider, LevelBlue elevates client outcomes that matter: stronger defense, faster response, and sustained business continuity. LevelBlue combines AI-powered security operations, advanced threat intelligence, and elite human expertise to provide the most comprehensive portfolio of strategic advisory, managed security, offensive security, and incident response services.

What You'll Do

• Own and evangelize the roadmap for the AI SOC platform underpinning MDR/MXDR — AI-assisted triage, alert correlation and deduplication, automated investigation, and orchestrated response
• Target workload volume as the primary product outcome: drive down analyst touches per alert, false-positive rates, and manual investigation steps through automation and agentic workflows
• Define the platform's extensibility model — multi-tenancy, tenant hierarchy, role-based access, white-labeling, and partner-facing configuration — so new distribution channel partners can be onboarded repeatably
• Own the partner and customer API surface (detections, cases, telemetry ingestion, response actions, reporting/billing), including versioning, rate limits, documentation, and developer experience
• Build the integration and data-source roadmap across EDR, identity, cloud, email, and network telemetry, prioritizing coverage that partners and customers ask for most
• Own the managed network security roadmap — firewall and IPS policy management, NDR, secure service edge/SASE, and network telemetry-driven detections delivered at MSSP scale
• Own the managed cloud security roadmap — CSPM/CNAPP posture management, cloud workload and container protection, cloud identity and entitlement monitoring, and multi-cloud (AWS, Azure, GCP) detection coverage
• Package network and cloud security for MSSP delivery — multi-tenant policy management, bulk device and account onboarding, co-managed and partner-operated models, and estate-wide change/compliance reporting
• Present the strategy, roadmap, and benefits to sales teams, customers, and external partners — QBRs, advisory boards, partner enablement sessions, analyst briefings, and deal-critical escalations
• Maintain a deep view of the MSS/MDR/MXDR competitive landscape (MSSPs, EDR-led MDR, SIEM and hyperscaler SOC platforms, emerging AI SOC entrants) and sharpen our differentiators in positioning and pricing
• Own AI governance and trust requirements for the platform — model transparency, analyst-in-the-loop controls, auditability, and data residency/handling commitments
• Own commercial success metrics — automation rate, cost-to-serve per tenant, partner-sourced pipeline and revenue, adoption, and retention — and build the business case for new capabilities

What You'll Deliver

• AI SOC platform roadmap with quarterly updates, including automation and workload-reduction targets
• Partner onboarding and channel enablement kit — reference architecture, API documentation, sandbox access, and integration certification criteria
• Public and partner API specifications, versioning policy, and developer documentation
• Customer- and partner-ready strategy and roadmap narratives, demos, and benefit/ROI models
• Competitive battlecards and differentiation positioning for the MSS/MDR/MXDR market
• Business cases, service packaging, and pricing/cost models for platform and channel offerings
• Managed network and cloud security service definitions, MSSP-ready packaging, and supported-technology matrix
• Product requirement and service description documents
• Measurable progress against automation rate, cost-to-serve, MTTD/MTTR, adoption, retention, and partner revenue KPIs

What We’re Looking For

3-5+ years of product management experience in MSS/MSSP, MDR/MXDR, EDR, SIEM, or SOC automation (SOAR / AI SOC) products

Demonstrated experience shipping AI/ML- or automation-driven capabilities and measuring their impact on analyst workload and cost-to-serve

Education: A high school diploma or equivalent is required; a college or university degree is a plus.

Why Join LevelBlue?

At LevelBlue, you're not just an employee—you’re part of a team making a real difference in the world of cybersecurity. We foster a culture of innovation and creativity where your contributions are valued, and you’ll have the support and resources to grow and thrive.

Benefits and Perks

• Comprehensive medical, dental, and vision insurance.
• 401(k) with employer matching.
• Generous paid time off and holidays.
• Flexible spending accounts and health savings accounts.
• Employee assistance programs.
• Training and development opportunities.
• Adoption assistance program.

This role is open to candidates legally authorized to work in the United States. At LevelBlue, we support flexible work and bring people together in person for key moments based on role, team, and business needs.

LevelBlue is committed to a culture of respect, inclusion, and equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other status protected under applicable law.

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