Product Manager, AI-Driven Growth for Sales-led Accounts

RiseMe; San Francisco (CA); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Equity

401(k) plan

Job summary

Plaid is seeking a Product Manager for Sales-Assisted Growth in San Francisco to own the end-to-end experience for sales-worked customers, from onboarding through expansion and offboarding. You’ll shape AI-driven features and the internal tools that empower sellers, while partnering with GTM, Eng, and Marketing to drive retention and upsell.

You’ll leverage propensity and account-health signals to guide expansion opportunities and define when AI-assisted versus AI-automated work should occur,

Qualifications

• Product management experience building internal tools/workflows for an operational user (sales, support, ops).
• Experience shipping an AI-assisted or AI-automated product experience, with a clear point of view on human vs. AI ownership of tasks.
• Experience with account-based upsell, cross-sell, or retention motions, or ability to reason about the account lifecycle from first principles.
• Comfortable partnering with Sales and Account Management stakeholders.
• Strong communication skills across functions with different priorities and vocabularies.

Responsibilities

• Own the sales-worked customer experience end to end — onboarding, premium and gated features, in-product upsell and cross-sell, lifecycle communications, and offboarding
• Own the internal tooling that removes manual work for sellers and gives them the right view of their accounts at the right time
• Own external-facing tooling specific to sales-worked accounts (e.g., RFI response tooling, prospect-facing dashboards)
• Consume propensity and account-health signals from BI/DS to drive expansion and retention, with room to shape what those models should predict
• Identify and ship AI-driven automation across the account lifecycle and seller workflow, with a clear point of view on what should be AI-assisted vs. AI-automated vs. human-owned
• Partner with GTM leadership on strategic inputs — where to expand within the existing base, which segments to prioritize
• Partner cross-functionally with Eng, Design, BI/DS, GTM Technology, Lifecycle Marketing, and Sales and Account Management leadership to ship and measure impact

Skills

Product management

Internal tools

Cross-functional work

AI-enabled product

Account-based growth

Tools

Salesforce

Job description

Plaid is seeking a Product Manager for Sales-Assisted Growth in San Francisco to own the end-to-end experience for sales-worked customers, from onboarding through expansion and offboarding. You’ll shape AI-driven features and the internal tools that empower sellers, while partnering with GTM, Eng, and Marketing to drive retention and upsell.

You’ll leverage propensity and account-health signals to guide expansion opportunities and define when AI-assisted versus AI-automated work should occur,