Product Manager, Admissions and Finance Systems

International House at UC Berkeley; Berkeley (CA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement

Paid time off

On-site Berkeley

Job summary

International House at UC Berkeley is seeking a Product Manager to own Admissions and Finance Systems, guiding the workflow from application through payment. You will work with Admissions, Financial Aid, Accounting, and Housing Operations to configure StarRez, automate billing, and provide reliable reporting.

The role emphasizes end-to-end ownership, fixed-calendar builds, and close collaboration with the technical team and payment providers to ensure accurate, auditable financial and student

Qualifications

• Three or more years of experience owning a business system or product end to end.
• Experience configuring and administering a complex operational platform.
• Strong applied data skills: can query a database and build trusted reports.
• Experience building automation with Power Automate, APIs, or similar tools.
• Understanding of billing concepts: charges, payment schedules, statements, reconciliations.
• Ability to hit a fixed calendar deadline for a build other teams depend on.
• Clear written communication and good documentation habits.

Responsibilities

• Own the StarRez annual application build and testing cycle.
• Administer day-to-day StarRez operations: terms, rates, room assignments, and business rules.
• Maintain integrity of booking and contract records; ensure reporting accuracy.
• Support move-in/move-out cycles with proper data steps and sequencing.
• Own accounting automations: late fees, charges, payment schedules, and resident statements.
• Manage payment integrations and webhooks with Stripe and TouchNet.
• Ensure resident portal summaries align with the ledger, including scholarships across terms.
• Collaborate with Accounting on reconciliation and AR tie-out for auditors.
• Own Power BI data models for admissions, occupancy, revenue, and satisfaction.
• Document systems and export configurations to the shared repository.

Skills

Product ownership

Data analysis

Power Automate

API integration

Billing concepts

Documentation

Fixed calendar deadline

Tools

StarRez

Stripe

TouchNet

Power BI

Qualtrics

Atrium

Verkada

Adobe Sign

Job description

Product Manager, Admissions and Finance Systems

About International House

Truly a unique and inspirational organization, International House at UC Berkeley is a non-profit residential and program community committed to fostering intercultural respect, mutual understanding and leadership skills, so that residents and alumni promote a more equitable and peaceful world.

I-House is home to graduate and undergraduate students, visiting scholars and interns from across the United States and around the world. The building operates year-round as a residence, a dining hall, a conference and events venue and a program center, which means the systems that run it touch admissions, finance, housing operations, dining, facilities, security and human resources at the same time.

Position Overview

The Product Manager, Admissions and Finance Systems owns the systems that move a resident from application through to payment. You will support the Admissions and Financial Aid Department with the annual application build, billing and payment automation, and the reporting that tells the organization whether any of it is working.

This is a product role rather than a help desk role. You will decide how a process should work, build or configure it, test it, document it, and then own the consequences when the cycle runs. The application build in particular is a fixed calendar commitment: it has to be complete and tested before offers go out, and there is no manual fallback.

You will work most closely with Admissions and Financial Aid, Accounting, Housing Operations and the technical team, and with StarRez and our payment providers.

Key Responsibilities

StarRez and the application cycle

• Build, configure and test the annual application in StarRez for each cycle, to a deadline set by the offer calendar, and hand it to the Director of Admissions and Financial Aid for sign-off.
• Own day to day StarRez administration and troubleshooting, including terms, rates, room and rate assignment, booking statuses and the business rules behind them.
• Maintain the integrity of booking and contract records. Reporting problems are solved in the reporting, not by deleting records.
• Support move‑in and move‑out cycles, including the access, card and data steps that have to happen in the right order.

Billing, payments and finance automation

• Own the accounting automations that apply late fees and charges, run payment schedules, and generate the resident statement of account.
• Own the payment integrations and the routing behind them, including Stripe and TouchNet, and the webhook and signing key configuration each provider requires.
• Make sure the resident‑facing account summary in the portal reflects what the ledger actually says, including awards and scholarships that are split across terms.
• Work with Accounting on reconciliation, deferred revenue and the accounts receivable tie‑out, and make the systems produce what the auditors ask for.

Integrations across the resident lifecycle

• Own the data flow between StarRez and the operational platforms, including Atrium for meal plans and account balances, Verkada for access and resident photos, Adobe Sign for contracts, and WhenToWork for student worker scheduling and access.
• Build and maintain Power Automate flows that support admissions, finance and housing operations, and make sure each one is documented and monitored.
• Diagnose and resolve integration failures, and where a failure repeats, change the process rather than repeating the fix.

Reporting and data

• Own the data models and reporting infrastructure in Power BI that serve admissions, occupancy, revenue and resident satisfaction.
• Own the survey and satisfaction data pipeline, including the Qualtrics extract and the load that feeds the weekly reporting.
• Make sure each report has a defined owner, a refresh that is monitored, and a definition that people agree on.

Documentation and continuity

• Document systems, processes and business rules to a standard that lets a colleague run the cycle without you.
• Export code, workflow configurations, integration logic, database schemas and related artefacts to the shared repository.
• Keep an accurate record of which system owns which decision, and where each responsibility sits if you are unavailable.

Other duties as assigned.

Required Qualifications

• Three or more years of experience owning a business system or product end to end, or an equivalent combination of education and experience.
• Demonstrated experience configuring and administering a complex operational platform, ideally a student housing, CRM, ERP or billing system.
• Strong applied data skills. You can query a database, reason about a schema, and build reporting that other people trust.
• Experience building automation, for example with Power Automate, APIs or a comparable toolset.
• Understanding of billing concepts, including charges, payment schedules, statements, refunds and reconciliation.
• The discipline to hit a fixed calendar deadline on a build that other teams depend on.
• Clear written communication and genuinely good documentation habits.

Preferred Qualifications

• Direct StarRez experience, in particular the annual application build.
• Experience with Stripe, TouchNet or comparable payment platforms and their webhook and reconciliation models.
• Experience with Power BI data modelling.
• Experience in higher education, student housing, or a non‑profit finance environment.
• Familiarity with Atrium, Verkada, Adobe Sign, Blackbaud or Qualtrics.

What Success Looks Like

• The application cycle is built, tested, and signed off ahead of the offer calendar, every cycle.
• Charges, late fees and statements are correct without anyone checking them by hand, and residents see the same numbers we do.
• Reporting is current, owned and trusted, and a stopped data load is noticed by monitoring rather than by a director asking why a dashboard is empty.
• The systems you own can be operated by someone else while you are on leave.

Working Conditions

This position requires regular on‑site attendance at International House, 2299 Piedmont Avenue, Berkeley. Additional hours are expected around the application build, the offer cycle, and move‑in.

Compensation and Benefits

• FLSA Status: Exempt, full-time (40 hours per week)
• Pay range: $85,000 - $90,000 annualized
• Pay is commensurate with experience and qualifications
• Benefits: International House offers a robust and competitive benefits package that includes health, dental, and vision coverage, retirement contributions, and paid leave. Details will be provided during the recruitment process.
• Retirement: Eligible employees may participate in our 403(b)-retirement plan. I-House offers a 100% employer match on employee contributions up to 5% of eligible compensation and an additional employer non‑elective contribution for eligible employees, in accordance with the terms of the plan.
• Time‑off: Accrue up to 18 days of paid vacation annually, earn 14 paid holidays each year, and accrue paid sick time.
• Location: This role requires on‑site presence and engagement with staff, leadership, and stakeholders in Berkeley, CA. No remote work options are available for this role.

The above is intended to describe the general content and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

International House is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.