Product Manager

Bitfocus; United States; Remote; USD 64,000 - 125,000; Full time

Benefits offered by this job

Remote work

Health insurance

401(k) with company match

Job summary

Bitfocus is seeking a results-driven Product Manager to shape and document the next wave of features for Clarity Human Services. You’ll translate community needs into clear requirements, collaborate with Engineering on feasible designs, and help guide the product from idea to release with a defined career path as you grow.

You’ll write structured specifications, craft user workflows, and test concepts with customers.

Qualifications

• Product management, business analysis, or related role with at least 3 years.
• Experience documenting software requirements and technical documentation.
• Sound judgment in prioritizing and communicating trade-offs.
• User-centered design instincts with ability to draft flows and prototypes.
• Clear communication, teamwork, and stakeholder management.
• Integrity, discretion, and handling sensitive information.
• Technical curiosity and openness to AI tools in product work.

Responsibilities

• Shape the product: define, prioritize, and drive enhancements based on user needs and market trends.
• Write requirements: produce clear, structured requirements and specifications with flowcharts/diagrams.
• Design with users in mind: create/refine workflows, wireframes, prototypes, and test them.
• Listen to customers: participate in onboarding, usability testing, interviews, and feedback loops.
• Partner across teams: align with Engineering, customer-facing teams, and stakeholders on priorities.
• Keep the backlog ready: document/design ahead of engineering capacity for meaningful work.
• Spot risks early: identify gaps/dependencies and decide on actions with data and input.
• Work with modern tools: use Jira, Confluence, Figma, Claude, Gemini to track and design.

Skills

Product management

Requirements writing

Communication

User-centered design

Judgment

Integrity

Technical curiosity

Education

Bachelor's degree or equivalent experience

Tools

Jira

Confluence

Figma

Claude

Gemini

Job description

At Bitfocus, our mission is simple but ambitious: help end homelessness. We build and support Clarity Human Services, the technology that powers communities across the country in connecting people experiencing homelessness with the resources they need.

We lead with care, innovate with insider knowledge, and believe deeply in the power of community. We know strong candidates don't always look the same on paper, so if you're excited about this role, we'd love to hear from you. People with lived experience of homelessness are strongly encouraged to apply.

About the role

Your work decides what gets built next in the software that homelessness response systems rely on every day. You'll turn what communities need into clear requirements and thoughtful designs, so Engineering can build with confidence and the right features reach the people doing this work. As you grow, you'll take on larger features and a wider share of the product, with a defined career path to help you get there.

About the Product team

The Product team defines, documents, and designs the features that Engineering builds into Clarity Human Services and our data products. We work closely with Engineering, customer-facing teams, and the communities we serve.

Solutions analysis and business process mapping

Technical writing: requirements, specifications, and process documentation

User experience design: workflows, wireframes, and prototypes

Usability testing and customer feedback

HMIS data standards and interoperability

Cross-team prioritization and planning with Engineering

What you'll do

Shape the product. Define, prioritize, and drive enhancements based on user needs, market trends, and what the system can do today.

Write requirements Engineering can build from. Produce clear, structured requirements and specifications, supported by flowcharts and basic UML diagrams where they help, and keep them current as requirements and project goals change.

Design with users in mind. Create and refine user workflows, wireframes, and prototypes, then test them before they reach development.

Listen to customers. Take part in customer onboarding, usability testing, user interviews, and our Feature Focus Q&A rotation, and turn what you hear into product decisions.

Partner across teams. Work with Engineering, customer-facing teams, and senior stakeholders to align on priorities, adjusting how you explain complex topics to each audience.

Keep the backlog ready. Get documentation and design done ahead of engineering capacity so the teams you support always have meaningful work queued.

Spot risks early. Identify gaps, dependencies, and unclear requirements before they slow a release, and use data and stakeholder input to make the call on what to do about them.

Work with modern tools. Use Jira, Confluence, Figma, Claude, Gemini, and similar tools to track, document, and design your work.

You’ll know you're succeeding when...

Within your first 90 days, small and medium features reach Engineering ready to build, and large features do with support. You can explain Clarity and HUD data standards in your own words.

Engineering accepts your documents without rework and builds without repeated clarification, and you deliver against agreed timelines, raising risks before they affect release plans.

By month 6, large features go from idea to ready for Engineering on your own, and you're taking part in Feature Focus Q&A, customer onboarding, and usability testing.

Customer and usability feedback is documented, reflected in design changes before release, and traceable to the enhancements you prioritize.

Stakeholders across Product, Engineering, and customer-facing teams can explain current priorities and the reasoning behind them.

By month 12, you're carrying a full product manager workload across all engineering teams, and each team's backlog stays stocked with ready work.

What you bring

Product or analysis experience. At least 3 years in product management, business analysis, or a related role.

Requirements writing. Experience documenting software requirements and producing structured technical documentation.

Sound judgment. You find creative and effective solutions to complex problems with minimal direction, weigh competing priorities, raise risks early, and explain what comes first and why.

User-centered design instincts. You apply UX principles and user personas and can design basic user flows and prototypes.

Clear communication and teamwork. You explain complex concepts to technical and non-technical audiences, share context early, work well asynchronously, build working relationships, and welcome feedback.

Integrity and discretion. You handle sensitive customer and community information with care, keep your commitments, and are honest about what you don't know or got wrong.

Technical curiosity. You're eager to explore and evaluate emerging technologies and modern software tools, including AI tools, and you can recommend where they apply to product work.

Nice to have

Experience with social services software, particularly Clarity Human Services or similar HMIS platforms.

An understanding of homeless response systems, HMIS functions, and industry regulations.

Familiarity with API design, data integrations, and interoperability standards, such as RESTful APIs and data exchange protocols.

Experience with cloud data platforms, such as Snowflake.

Experience with data analytics or visualization tools, such as Looker or Tableau.

A bachelor's degree in business, information systems, human services, or a related field, or equivalent professional experience.

Knowledge of the pain points and trends in human services.

Why Bitfocus

We invest in your health, growth, and life outside of work:

Exceptional culture, real mission. Join a team that leads with care and is genuinely committed to getting this work right.

Comprehensive healthcare. 100% employer-paid medical, dental, and vision coverage for employees, including free virtual medical and mental health visits through Healthiest You regardless of plan enrollment.

Mental health support. A confidential Employee Assistance Program plus in-network therapy options.

Generous parental leave. 12 weeks paid, for growing families.

Real time to recharge. Three weeks paid vacation, two paid volunteer days, and a paid R&R Week at year-end.

Retirement match. 401(k) with a 4% company match.

Remote-life stipends. Monthly internet and home office stipends to help you do your best work from wherever you are.

Wellness programming. Year-round physical, emotional, financial, and social wellness resources through our EmpowerLinc program.

A path forward. Defined career growth plans for every role.

Optional extras. Voluntary pet and legal insurance.

Compensation

We're committed to competitive, equitable pay. Compensation bands reflect market data for comparable roles in and adjacent to the HMIS industry, adjusted for the specialized nature of our work. Where you land depends on your experience, skills, and the complexity you bring to the role. Compensation is not location-based.

The targeted compensation range for this role is $64,000-$125,000, which includes variable compensation (bonus) eligibility.

Bitfocus is a fully distributed team, and this role is remote. You'll need a reliable internet connection and a workspace where you can focus and take calls without interruption. We provide a monthly stipend to help cover your internet costs, plus a home office stipend when you join, so you're set up to succeed from day one.

Equal opportunity

Bitfocus is an equal opportunity employer. We don't tolerate discrimination on the basis of gender, age, sexual orientation, race, nationality, ethnicity, religion, disability, or veteran status. We hire and promote based on skills, experience, and potential, and we work to reduce bias at every stage of our process, including through structured interviews. We're also committed to providing reasonable accommodations for candidates with disabilities throughout the hiring process.

We know candidates use AI tools to help prepare applications, and that's okay — we'd just ask that what you submit and say in interviews reflects your own understanding and experience. On our end, a human is always involved in reviewing your application and making hiring decisions; AI may support parts of our process, but it doesn't replace our judgment about who you are and whether this is a good fit.

A note on timing

Applications will be reviewed on a rolling basis. To ensure consideration, please apply by 11/21/2026.