Product Manager

LHH; San Francisco (CA); On-site; USD 130,000 - 185,000; Full time

Job summary

LHH is seeking an experienced Digital Product Manager to lead the strategy and evolution of enterprise marketing technology solutions. This role sits at the intersection of marketing, technology, data, and customer engagement, requiring the ability to turn business needs into scalable digital products.

Not a hands-on platform administrator, this position owns product direction, roadmaps, and delivery across business and technical teams, with accountability for lifecycle management and measurable

Qualifications

• Experience owning business-facing applications or digital products.
• Strong MarTech product management experience.
• Ability to translate business needs into product requirements.
• Knowledge of customer journeys, campaign tech, and digital marketing.

Responsibilities

• Own vision, roadmap, priorities, and evolution of digital marketing apps and capabilities.
• Collaborate with marketing and commercial stakeholders to translate objectives into requirements.
• Develop product requirements, user stories, acceptance criteria, and delivery plans.
• Guide architecture discussions across marketing and enterprise systems.
• Lead initiatives on customer journeys, campaigns, audience engagement, and marketing automation.
• Coordinate with engineering, data, security, vendors, and delivery teams.
• Evaluate data flows between marketing platforms, CRM, analytics, and enterprise systems.
• Use analytics to identify opportunities to improve journeys and outcomes.
• Contribute to make-vs-buy decisions and platform investments.
• Own products from discovery to launch, adoption, and optimization.
• Communicate direction, priorities, and outcomes to senior stakeholders.

Skills

MarTech product management

Product strategy

Roadmapping

Stakeholder management

Agile delivery

Communication

Job description

We’re seeking an experienced Digital Product Manager to lead the strategy and evolution of enterprise marketing technology solutions within a complex, highly collaborative organization.

This is a strategic product leadership role sitting at the intersection of marketing, technology, data, and customer engagement. The ideal candidate understands how modern marketing organizations operate and has experience turning commercial needs into scalable digital products and capabilities.

This is not a hands-on platform administrator role. We’re looking for someone who can own product direction, establish roadmaps, guide solution decisions, and coordinate delivery across business and technical teams.

What You’ll Do

• Own the vision, roadmap, priorities, and ongoing evolution of digital marketing applications and capabilities.
• Partner closely with marketing and commercial stakeholders to understand business objectives and translate them into actionable product requirements.
• Develop product requirements, user stories, acceptance criteria, delivery plans, and measurable success criteria.
• Guide technology and architecture discussions across interconnected marketing and enterprise systems.
• Lead initiatives involving customer journeys, campaign execution, audience engagement, marketing automation, and digital experiences.
• Partner with engineering, architecture, data, quality, security, agencies, consultants, vendors, and other delivery teams.
• Help evaluate integrations and data flows between marketing platforms, CRM solutions, analytics environments, and downstream enterprise systems.
• Use engagement data and analytics to identify opportunities to improve customer journeys and business outcomes.
• Evaluate technology options and contribute to build-versus-buy and platform investment decisions.
• Own products throughout their lifecycle, from discovery and planning through delivery, launch, adoption, measurement, and optimization.
• Communicate product direction, priorities, tradeoffs, and outcomes to senior business and technology stakeholders.

What We’re Looking For

• Significant enterprise IT or digital technology experience, including ownership of business-facing applications or digital products.
• Strong marketing technology / MarTech product management experience.
• Demonstrated experience owning product strategy, roadmaps, prioritization, and execution.
• Experience translating business needs into technical and product requirements.
• Knowledge of customer journey management, campaign technology, customer engagement, digital marketing, or marketing automation.
• Solid understanding of enterprise application architecture, integrations, data flows, and SaaS platforms.
• Experience leading complex initiatives involving multiple technical and business teams.
• Strong stakeholder management skills and confidence working with senior commercial and marketing leaders.
• Experience delivering products using Agile or product-centric methodologies.
• Excellent communication, presentation, influence, and problem-solving skills.

Preferred Experience

• Experience within pharmaceuticals, biotechnology, life sciences, healthcare, or another regulated industry.
• Exposure to enterprise marketing platforms such as Salesforce Marketing Cloud, Salesforce ecosystem products, Veeva, CRM platforms, or comparable MarTech solutions.
• Experience supporting marketing technology within a pharmaceutical or life-sciences organization.
• Experience with marketing analytics, customer journey measurement, or engagement analytics.
• Familiarity with digital content, websites, media activation, social channels, or agency-managed marketing experiences.
• Experience operating within privacy, quality, security, or regulated-delivery frameworks.
• Experience managing external agencies, consulting teams, technology vendors, or service providers.
• Familiarity with cloud and enterprise platforms such as AWS or Azure.
• Exposure to applied AI or AI-enabled capabilities within marketing or customer engagement is a plus.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers