Product Manager

Motion Recruitment; San Diego (CA); Hybrid; USD 89,544 - 117,096; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading recruitment agency is looking for a CX Product Manager to drive critical Customer Experience initiatives. This hybrid role, based in San Diego, CA, requires 5+ years in product management and experience with data visualization tools like Tableau. You will gather and visualize customer feedback, advocate for customer experience, and collaborate with various teams. This is a 7-month contract position offering benefits and competitive pay, within a supportive environment focused on quality and efficiency.

Qualifications

• 5+ years in Product Management or Customer Experience.
• Experience leveraging data insights from data visualization tools.
• Prior experience working in a highly matrixed environment.

Responsibilities

• Design surveys to gather and visualize customer feedback.
• Leverage data to drive product development initiatives.
• Collaborate with cross-functional teams in various functions.

Skills

Product Management

Customer Experience

Data Insights

Cross-functional collaboration

Education

Bachelor's Degree

Tools

Tableau

Job description

This range is provided by Motion Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65.00/hr - $85.00/hr

Direct message the job poster from Motion Recruitment

Senior Recruiter | Enterprise Talent Services

Our client, a leader in financial tax software, is looking to hire a CX Product Manager. This is a hybrid role that will be onsite 3x per week in San Diego, CA.

*This job is a 7-month W2 contract role with benefits & paid holidays!*

As a CX Product Manager, you will own critical Customer Experience initiatives with high visibility to leadership, seeking to achieve conversion, quality, and efficiency for live customer service products.

What You'll Be Doing

• Design surveys, reviews, and leverage conversion dashboards to gather and visualize customer feedback, identifying dependencies and gaps in service offerings
• Leverage data to drive product development initiatives, advocating for the customer experience
• Collaborate with cross-functional teams in research, analytics, operations, product development, and marketing

Required Skill & Qualifications

• 5+ years in Product Management or Customer Experience
• Experience leveraging data insights from Tableau and/or other data visualization tools
• Experience presenting insights to senior leadership, distilling complex data to a simple storyline
• Prior experience working in a highly matrixed environment, working cross-functionally

Desired Skills & Experience

• Bachelor's Degree
• Prior experience in SaaS, FinTech, or Tech industries highly preferred!

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

• Product Management, Analyst, and Business Development

Industries

• Financial Services, Software Development, and Banking

Inferred from the description for this job

• Medical insurance
• Vision insurance
• 401(k)