Product Manager

CharacterStrong, LLC; Northern (KY); Hybrid; USD 110,000 - 130,000; Full time

Job summary

CharacterStrong is seeking a Product Manager to own the development, delivery, and performance of key product domains within its digital platform. You will lead discovery, definition, delivery, and cross-functional GTM efforts, collaborating with Engineering, UX/UI Design, Project Management, and other partners to guide initiatives through the full lifecycle.

You will modernize development with AI-assisted practices, accelerate delivery, improve requirements clarity, and increase product insight

Qualifications

• Bachelor’s degree in business, product management, or a related field.
• Minimum 5 years of experience in Product Management in tech/EdTech environments.
• Experience with platform development including SIS/LMS integrations and APIs.
• Ability to translate customer insights into prioritized product features and backlog.

Responsibilities

• Own the success of assigned product domains within the CharacterStrong platform.
• Collaborate with Product, UX, and Engineering to create solutions and deliver outcomes.
• Translate roadmap priorities into clear product initiatives and execution plans.
• Define product requirements, user stories, and acceptance criteria for development teams.
• Maintain a prioritized backlog aligned with customer value and delivery capacity.
• Conduct continuous discovery with UX and User Research.

Skills

K-12 tech ecosystems

API integrations

AI-enabled development tools

Product analytics

Data pipelines/SQL

Agile product management

Education

Bachelor’s degree in business/product management

Tools

Claude AI tools

OpenAI tools

Figma Make

LLM documentation/analytics tools

Pendo

Amplitude

Job description

Company Overview

CharacterStrong, a FullBloom Company, is a fast-paced, tech education company that makes PreK-12 digital, social-emotional learning curricula and offers professional learning opportunities to support schools with implementation. There’s currently a team of more than 130 full-time employees and over 40 contractors and interns collaborating to bring this work to life. Our mission is to create a more loving world by equipping educators with tools to teach the critical social, emotional, and character skills necessary to foster a more empathetic, connected, and generous world. In less than 10 years, our aim is to have reached 50 million students and over 2 million educators. We were ranked by INC. as the 449th fastest-growing private company in the country.

At CharacterStrong, you will have the opportunity to positively impact education, both in the United States and internationally. CharacterStrong employees offer their innovation, dedication to excellence, and compassion to help produce transformational curricula and professional learning for educators.

CharacterStrong’s Company Values & Norms

• We Produce Excellence— Producing timely, quality results and consistently asking the question, “How can we make this 1% better?”
• We Take Full Ownership— Taking the initiative to drive work forward, demonstrating responsibility when things do not go according to plan, and proactively closing identified gaps.
• We Practice Kindness— Exercising inclusion, care, and empathy with others, balancing honesty with compassion, and cultivating the well-being of self and others.
• We Problem-Solve— Identifying issues, analyzing for understanding, and taking action to implement the best possible solution.

Overview

The Product Manager at CharacterStrong owns the successful development, delivery, and performance of specific product domains within CharacterStrong’s digital platform. Working under the strategic direction of the Senior Director of Product Management, this role leads discovery, product definition, delivery, and supports cross-functional GTM efforts for key initiatives within the established roadmap. The Product Manager ensures that products deliver measurable value for educators and students while aligning with CharacterStrong’s mission and business objectives. This role partners closely with Engineering, UX/UI Design, Project Management, and other cross-functional partners to guide initiatives through the full product lifecycle: discovery, design, development, launch, and iteration. The Product Manager also plays a key role in modernizing the development lifecycle through AI-assisted product practices, helping squads accelerate development, improve requirements clarity, and increase product insight through data and automation.

Responsibilities

At CharacterStrong, Product Managers support the full SDLC, including:

• Own the success of assigned product domains within the CharacterStrong platform.
• Collaborate within the iron triangle (Product, UX, Engineering) to create solutions and deliver outcomes.
• Translate roadmap priorities into clear product initiatives and execution plans.
• Define product requirements, user stories, and acceptance criteria that guide development teams.
• Maintain a prioritized backlog aligned with customer value and delivery capacity.
• Conduct continuous discovery in partnership with UX and User Research.
• Engage educators, district leaders, and internal stakeholders to uncover needs and pain points.
• Translate insights into validated solutions and actionable product requirements.
• Lead initiatives from concept through launch and iteration.
• Partner with Engineering, UX, and Project Management to ensure clarity, alignment, and execution.
• Monitor delivery progress and adjust scope or priorities as needed to achieve outcomes.
• Leverage AI tools, in partnership with Product Leadership, to support product development workflows, including: requirements generation, backlog refinement, documentation and knowledge management, data analysis and product insights
• Deeply understand product performance using engagement, adoption, and outcome metrics.
• Alongside our Director of Experience, analyze user behavior and feedback to inform product improvements.
• Support experimentation and iterative improvement through feature testing and analytics.
• Partner with Customer Success, Sales, Marketing, and Enablement to support GTM readiness and drive adoption.
• Contribute product expertise to implementation planning and feature launches.
• Communicate product progress, outcomes, and insights across the organization.

Qualifications

Technical Qualifications (Preferred)

• Strong technical background and awareness of K–12 technology ecosystems, including integrations with: Student Information Systems (SIS), Learning Management Systems (Canvas, Google Classroom), Rostering systems (Clever, ClassLink)
• Experience working with API-driven platforms and technical integrations.
• Ability to collaborate with engineering teams on solution design and technical tradeoffs.
• Experience leveraging AI-enabled development tools (e.g., Claude Code, Claude Design, Claude, OpenAI, Figma Make, LLM-based documentation or analytics tools).
• Understanding of how AI can support product discovery, experimentation, and product intelligence.
• Experience with product analytics platforms (e.g. Pendo, Amplitude, etc.)
• Familiarity with data pipelines including ETLs, data schemas, SQL, and data warehousing.

Required Qualifications

• Bachelor’s degree in business, product management, or a related field; or equivalent experience.
• Minimum 5 years of experience in Product Management, preferably in a technology or EdTech environment.
• Experience with platform development (e.g. SIS and LMS integrations; APIs, identify, authentication and SSO; data warehouses and data schemas, CSDS components, etc.)
• Experience owning product initiatives, end-to-end, in agile environments.
• Demonstrated ability to translate customer insights and data into prioritized, successful product features.
• Proven ability to collaborate across engineering, UX, and business teams.
• Proven ability with requirements gathering, backlog management, ticket triage, and roadmap alignment.
• Experience leading multiple squads, balancing new initiatives with ongoing priorities.
• Excellent written and verbal communication skills, with the ability to present to diverse audiences.
• Demonstrated use of AI tools across key stages of the SDLC.
• Ability to analyze user feedback and data, identify patterns, and translate insights into prioritized, impactful product improvements.
• Strong empathy for K-12 users and demonstrated skill in active listening during interviews to uncover pain points and improvement opportunities.
• Operates effectively in iterative environments, balancing long‑term vision with evolving user and business needs.
• Strong project management skills including building and managing project plans, managing and communicating risks, and ensuring project alignment with business objectives.
• Detail-oriented with strong writing skills and a strong eye for good UX.
• Self‑motivated and comfortable working independently; be flexible and creative in seeking solutions.

Posted Salary Range

USD $110,000.00 - USD $130,000.00 /Yr.

Physical Requirements

Remote work setting.