Product Manager

ManageAmerica Integrated Billing Services LLC; Northern (KY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

ManageAmerica is seeking a Product Manager to own market-based solutions and the customer experience. You will research customer problems, translate market needs into value, and reimagine business processes and product offerings.

You will collaborate with all functional leaders to drive growth and ensure successful delivery across remote teams, with occasional travel up to 25% outside the local area.

Qualifications

• Five+ years of Product Management experience, preferably with enterprise B2B platform technologies.
• BA/BS degree required; Master’s in Business Administration preferred.

Responsibilities

• Research market trends, competition, and customer adoption to identify opportunities.
• Build a business case and define investments to market and deliver value.
• Define product roadmaps and prioritize features for releases and sprints.
• Collaborate with customers, stakeholders, design, and engineering to translate needs into requirements.
• Lead cross-functional execution and communicate roadmap changes to stakeholders and customers.
• Measure product value with KPI metrics and educate internal teams on the roadmap.

Skills

SaaS

Cloud-based solutions

Stakeholder communication

Product roadmap

Market research

Product lifecycle management

Education

BA/BS degree

MBA (preferred)

Job description

About Us

ManageAmerica is the leading SaaS provider of property management software in the manufactured housing industry. Our vision is to fuel growth in the manufactured housing industry that expands home ownership possibilities. We are on a mission to provide unparalleled community management solutions so our partners can achieve scalable success, faster. We are positioned for growth-minded manufactured housing owners, operators, and investors. We enhance operations to create efficiencies that help our partners capture every dollar possible.

We operate with a set of guiding principles that help us achieve our vision:

Build Trust Every Day

We’re reliable and authentic in each interaction – creating strong bonds with our customers and colleagues.

Fuel Ambition

We invest in team members who are dedicated to their ongoing growth as well as company advancement.

Strive for Excellence

We pursue every opportunity to improve our technology – harnessing innovation and adaptability to further our expertise.

Commit to Each Other

We value teamwork and support each other, knowing that’s what leads to amazing collaboration and service.

About the Job

The Product Manager will focus on understanding the problems our customers are trying to solve. You will own all aspects of providing compelling, market-based solutions. You are not a stranger to innovation and possess skills needed to translate market needs into value. You will have the opportunity to reimagine the customer experience, business processes, and build new product offerings.

As a key leader in the company, you will work closely with all functional leaders to contribute to ManageAmerica’s growth.

Essential Functions

• Being a product champion by researching market trends, competition, customer adoption and
  usage
• Evaluating opportunities and build a business case for investing to determine what gets built
  and delivered to the market
• Being knowledgeable of customers and users pain points, constraints and business processes
• Partnering with customers, stakeholders, design, and engineering to define a product
  roadmap(s)
• Driving prioritizing features, releases, and roadmap
• Authoring and prioritizing requirements, use cases, and user stories, and working closely with
  engineering during execution sprints to ensure the product is built as envisioned
• Working closely with UX designers to define the interaction experience for end-users where
  applicable
• Educating and training internal stakeholders on the product
• Communicating product roadmap and trade-off changes to internal stakeholders and customers
• Partnering with outbound marketing to communicate changes to customers and developing
  market position and Sales enablement materials
• Defining KPI metrics by which the product’s value will be measured

Qualifications

• Experience with SaaS and/or cloud-based solutions
• Experience with software solutions that support business operations, process automation,
  seamless third-party integrations and KPI analytics
• Demonstrated skills in listening and engaging on ideas with customers and internal stakeholders,
  and confidence in sales-related conversations
• Superior communication skills, presentation skills, leadership presence, and the ability to
  communicate complex technical concepts to non-technical audiences
• Strong appetite for emerging technology and risk
• Comfort in dealing with ambiguity
• Highly self-motivated with an appetite for an environment that is evolving rapidly
• Strong ability to understand complex solutions, technology, and business principles
• Strong ability to collaborate in a UX design process
• Superior ability to evaluate, prioritize, and communicate requirements and feature roadmaps
• Demonstrated understanding of product lifecycle management, whole product strategies, and
  go-to-market strategies
• Strong project management skills and self-discipline for leading teams to execute with high
  quality
• Strong analytical and decision-making abilities
• Familiarity with remote work technologies, such as video conferencing platforms, project
  management software, and remote collaboration tools

Required Education, Experience, and Certification

• Five+ years of Product Management experience, preferably with enterprise B2B platform technologies
• BA/BS degree

Preferred Education, Experience, and Certification

• Experience working the property management software industry
• Master’s in Business Administration

Supervisory Responsibility

This position does not have supervisory responsibilities.

Work Environment

This role operates in a fully remote work environment. This role routinely uses standard home office equipment and technology such as computers, monitors, keyboards, mice, and peripheral devices.

Physical and Cognitive Demands

Cognitive requirements of this position are learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending. Physical requirements of this position are constantly operating a computer and other office productivity machinery such as keyboards, mice, and monitors.

Reasonable accommodation

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Position Type/Expected Hours of Work

Full-time, self-directed hours.

Travel

Occasional travel, up to 25% outside the local area.

Work Authorization

Must be able to show documentation that shows authorization to legally work in the United States of America.

AAP/EEO Statement

ManageAmerica provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.