Product Manager

Skill; New York (NY); Hybrid; USD 140,000 - 185,000; Full time

Job summary

Skill in New York is seeking a Gen AI Product Owner / Product Manager to lead the Customer Operations AI initiative, owning the backlog from intake through delivery and adoption. The role requires guiding governance and responsible-AI practices as the program scales.

You will prioritize requirements, drive agile ceremonies, and collaborate with SMEs and the tech team to deliver measurable outcomes like deflection, handle time, and accuracy.

Qualifications

• Bachelor's degree required.
• Proven experience as Product Owner or Product Manager leading an agile development team.
• Experience with GenAI, conversational AI, or intelligent-automation products.

Responsibilities

• Own the use-case backlog - intake, prioritization, and sequencing based on business value, feasibility, and risk.
• Translate problems into epics and user stories with acceptance criteria for the build team.
• Bridge business stakeholders and the technical team; run discovery and manage expectations.
• Define measurable success criteria per use case and ensure team accountability.
• Lead Agile ceremonies and track velocity and progress in Azure DevOps or equivalent.
• Own responsible-AI and governance touchpoints and drive guardrail requirements.

Skills

Product Owner

GenAI experience

Agile methods

SAFe

Azure DevOps

Jira

Education

Bachelor's Degree

Tools

Azure DevOps

Jira

Job description

Hybrid on site in Union Square 2 days per week.

No C2C. No relocation Assistance

The Gen AI Product Owner / Product Manager will lead product and feature development for the Customer Operations AI Initiative, owning the backlog of use cases from intake through delivery and adoption. This role is accountable for prioritization, requirements, and delivery for an agile team, and will shape governance, responsible-AI practices, and program improvements as the initiative scales.

• Own the use-case backlog - in take, prioritization, and sequencing based on business value, feasibility, and risk.


• Translate Customer Operations business problems into clear problem statements, epics, user stories, and acceptance criteria the build team can execute.


• Serve as the bridge between business stakeholders (SMEs, ops leaders) and the technical build team; run discovery, validate requirements, and manage expectations.


• Define measurable success criteria per use case (e.g., deflection, handle time, accuracy, adoption) and hold the team accountable to them.


• Lead and facilitate all Agile ceremonies - stand-ups, reviews, retrospectives, backlog grooming, and sprint/release planning.


• Track and communicate team velocity and sprint/release progress to affected teams and management using Agile estimating techniques.


• Ensure daily task status and hours are maintained in Azure DevOps (ADO) or equivalent Agile tracking systems for backlog transparency.


• Own responsible-AI and governance touchpoints -CREATe/PTA/Cyber intake, human-in-the-loop design, evaluation criteria, and guardrail requirements.


• Drive change management and rollout - training, adoption, and feedback loops with end users.


• Conduct research and benchmarking on Gen AI trends and comparable utility/enterprise deployments to inform the roadmap.


• Support a customer-centric culture, taking special interest in meeting the needs of external and internal stakeholders.


• Initiate and implement program improvements across governance and intake processes; perform other related tasks asrequired.

Required Skills:

• Proven experience managing an agile product development team as a Product Owner or Product Manager.


• Prior GenAI, conversational AI, or intelligent-automation product experience (able to define eval criteria and 'good enough to ship' for probabilistic systems).


• Experience with SAFe/ Agile program management and Agile tracking tools (Azure DevOps, Jira, etc.).


• Ability to manage multiple assignments and changing priorities across a complex stakeholder ecosystem.


• Excellent oral and written communication skills; experience with Microsoft Office, including Excel.


• Experience producing formal presentations and documentation for executive and regulatory share-outs.


• Previous management experience (employees or contractors).

Preferred Skills:

• Experience with responsible-AI/ AI governance frameworks.

Education or Certification Requirement:

• Must have Bachelor's Degree.